Poppulo is seeking an experienced SaaS Architect to join their Employee Communications Architecture team. This role involves leading the design and evolution of their multi-channel SaaS Employee Communications platform, focusing on scalability, reliability, and performance in a multi-tenant environment. The architect will produce and govern architectural patterns, design and implement new capabilities, and collaborate with cross-functional teams. The ideal candidate will have deep SaaS expertise, hands-on experience with AWS serverless technologies, distributed system design, and an understanding of AI technologies.

Must Have

• Lead the design and evolution of the SaaS Employee Communications platform.
• Produce, promote, and govern scalable and reliable architectural patterns and standards.
• Architect and evolve systems for modularity, scalability, and performance in a multi-tenant SaaS environment.
• Design and implement capabilities across the SaaS platform, leading PoCs for emerging capabilities.
• Collaborate with cross-functional teams including engineers, product managers, DevOps, and QA.
• Implement secure, standards-compliant authentication and authorization using tools like Curity, Cognito, OAuth2, and OIDC.
• Guide design decisions, lead design and code reviews, mentor engineers, and foster engineering excellence.
• Explore market and open-source offerings for new capabilities and lead buy versus build decisions.
• Maintain focus on performance optimization, cost-efficiency, and operational excellence.
• Collaborate on troubleshooting and resolving issues with tuning, coding or design.
• Evaluate industry trends for opportunities and risks, including security.
• Mentoring, coaching, cultivating innovation and knowledge sharing across Engineering.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• 10+ years of development experience with at least 3 years in architect roles.
• Expert-level proficiency in Node.js / TypeScript, including asynchronous programming and modular architecture.
• Strong hands-on experience designing and scaling applications using microservices and AWS serverless services.
• Proven understanding of distributed systems, multi-tenancy, RBAC, and SaaS security principles.
• Hands-on experience with event streaming (Kafka, Kinesis, SNS/SQS) and asynchronous workflows.
• Champion observability (logging, metrics, tracing) and resilience patterns (circuit breakers, retries, chaos testing).
• Experience with implementing and governing data architecture.
• Experience with CI/CD, infrastructure as code (CDK/Terraform), Git workflows, and automated testing.
• Excellent communication skills with both technical and business stakeholders and a proven ability to influence.
• Be a change leader, strategic and innovative.

Good to Have

• Familiarity with React or modern frontend frameworks.
• Knowledge of AI/ML integrations, LLM tooling (Cursor, Windsurf), or generative AI workflows.

SaaS Architect

Introduction:

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company?

At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers.

And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.

The Opportunity

We are seeking an experienced Software Architect to join our Employee Communications Architecture team. You will lead the design and evolution of our SaaS Employee Communications platform providing multi-channel employee communications capabilities to our global customer base.

The ideal candidate brings deep SaaS expertise, hands-on experience with AWS serverless technologies, a solid understanding of distributed system design and understanding of AI technologies.

Key Responsibilities

• Produce, promote and govern scalable and reliable architectural patterns and standards to follow (with reference implementations)
• Architect and evolve systems to ensure modularity, scalability, and performance across a multi-tenant SaaS environment.
• Design and implement capabilities across our SaaS platform leading on PoCs for emerging capabilities.
• Collaborating with stakeholders to align architecture roadmaps with product vision, business value and agile delivery
• Collaborate with cross-functional teams including engineers, product managers, DevOps, and QA to deliver cohesive solutions.
• Implement secure, standards-compliant authentication and authorization using tools like Curity, Cognito, OAuth2, and OIDC.
• Guide design decisions, Lead design and code reviews, mentor engineers, and foster a culture of engineering excellence and continuous improvement.
• Explore market and open-source offerings for new capabilities and lead buy versus build decisions including leading vendor and partner technical evaluations.
• Explore and incorporate AI/ML capabilities, including LLMs and generative workflows.
• Maintain focus on performance optimization, cost-efficiency, and operational excellence through metrics and monitoring tools.
• Collaborate on troubleshooting and resolving issues with tuning, coding or design
• Evaluate industry trends for opportunities and risks, including security
• Mentoring, coaching, cultivating innovation and knowledge sharing across Engineering

Education & Experience

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• 10+ years of development experience with at least 3 years in architect roles.
• Expert-level proficiency in Node.js / TypeScript, including asynchronous programming and modular architecture.
• Strong hands-on experience designing and scaling applications using microservices and AWS serverless services.
• Proven understanding of distributed systems, multi-tenancy, RBAC, and SaaS security principles.
• Event-Driven & Streaming Systems: Hands-on experience with event streaming (Kafka, Kinesis, SNS/SQS) and asynchronous workflows.
• Observability & Reliability: Champion observability (logging, metrics, tracing) and resilience patterns (circuit breakers, retries, chaos testing) to ensure fault tolerance and rapid recovery.
• Experience with implementing and governing data architecture
• Experience with CI/CD, infrastructure as code (CDK/Terraform), Git workflows, and automated testing.
• Familiarity with React or modern frontend frameworks .
• Knowledge of AI/ML integrations, LLM tooling (Cursor, Windsurf), or generative AI workflows is a bonus.
• Excellent communication skills with both technical and business stakeholders and a proven ability to influence across teams and functions.
• You are a change leader. You listen, negotiate, gain support, and motivate people to move to the new position.
• You are strategic and innovative. You develop creative solutions to complex challenges using standards when available or by developing new standards when appropriate

Who We Are

We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.

We live the Poppulo values each day, as they are key to everything we do.

• Bring Your Best Self

We show up authentically, are self-aware and always strive to be better.

• See it. Own it. Solve it.

We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures.

• Together We’re Better

We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team.

Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK.

Poppulo is an equal opportunity employer.

Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK.

Poppulo is an equal opportunity employer.

We are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our Job Applicant Privacy Policy._

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