Sales Development Representative

New Relic is strengthening its Inside Sales team (SDR) to meet growing demand for its solutions and drive new customer engagement. New Relic SDRs play a crucial role in creating the company-wide sales funnel. As customers are often new to New Relic, SDRs must impress them with the company and services, qualify leads, and identify appropriate next steps. They will discover and address customer challenges, thereby building a pipeline to support the sales department. This role offers the opportunity to contribute to New Relic's mid-to-long-term sales strategy in a growing market and impact Japan's digital business landscape.

Must Have

• Over 1 year of inside sales experience
• Skills in both outbound and inbound calls
• Ability to actively develop persona-aware messages and provide feedback to the team
• Self-starter capable of managing high transaction volumes independently
• Experience using internal sales efficiency SaaS tools (CRM, email distribution tools, etc.)
• Native Japanese speaker
• Eligible to work in Japan (visa support not available)

Good to Have

• Over 1 year of inside sales experience at a foreign SaaS company
• Salesforce user experience

Perks & Benefits

• Flexible workforce model
• Fully office-based, fully remote, or hybrid work options
• Diverse, welcoming, and inclusive environment
• Reasonable accommodation for application/recruiting process

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity

New Relic is strengthening its Inside Sales team (SDR) to meet growing demand for its solutions and drive new customer engagement.

New Relic SDRs play a crucial role in creating the company-wide sales funnel. As customers are often new to New Relic, SDRs must impress them with the company and services, qualify leads, and identify appropriate next steps. They will discover and address customer challenges, thereby building a pipeline to support the sales department.

We are looking for candidates who have excelled in team sales activities and are strongly interested in career advancement in inside sales or sales roles.

The SDR we are recruiting will be responsible for our mid-to-long-term sales strategy in a growing market, with the opportunity to impact Japan's digital business market.

What you'll do

• Pipeline creation (utilizing all channels and mechanisms)
• Industry, account, and key person analysis
• Organization of marketing lead information
• Planning approach with sales
• Execution of outbound calls and appointment setting
• Nurturing prospective customers

This role requires

• Over 1 year of inside sales experience; over 1 year of inside sales experience at a foreign SaaS company is desirable.
• Skills in both outbound and inbound calls
• Ability to actively develop persona-aware messages and provide feedback to the team
• Self-starter capable of managing high transaction volumes independently
• Experience using internal sales efficiency SaaS tools (CRM, email distribution tools, etc.). Salesforce user welcome.
• Native Japanese speaker / Eligible to work in Japan (visa support not available)

Please note that visa sponsorship is not available for this position.

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy