Senior Live Ops Manager, Clash of Clans

Drive the growth of Clash of Clans by owning and executing live operations. This role offers a unique opportunity to work on one of the world's biggest mobile games, directly shaping its operation for millions of players daily. As a Live Ops Manager, you will focus on performance and operational excellence to achieve growth goals, balancing fantastic player experiences with commercial success. You will utilize game data, competitive research, and player feedback to optimize engagement strategies and collaborate with cross-functional teams to deliver highly engaging features and events, championing a performance-oriented approach.

Must Have

• Extensive experience in free-to-play mobile games
• Proven track record in running and growing live F2P games
• Sound product judgment and ability to formulate live ops strategy
• Deep understanding of economy and monetization design
• Strong quantitative and analytical skills for metrics-driven decisions
• Extensive knowledge of F2P live operations and monetization trends

Perks & Benefits

• Comprehensive compensation and benefits
• Supportive work environment and resources
• Dedicated relocation assistance for you and your family

Come drive the growth of Clash of Clans through owning and executing live operations! You will have the unique opportunity to work on one of the world's biggest and most recognizable mobile games and directly shape how it is being operated for millions of players every day.

As a Live Ops Manager, you will deliver on goals for the growth of the game by channeling your razor-sharp focus on performance and operational excellence.

Delivering fantastic player experiences and maximizing commercial success is a formula for you to balance.

Utilizing game data, competitive research, and player feedback you'll optimize existing and formulate new engagement strategies then collaborate with cross-functional teams to translate these into highly engaging features and events. Championing performance oriented thinking in Clash of Clans focused on Results and Not Just Shipping.

What You'll Be Doing

--------------------

• Develop and own a live ops and monetization strategy that accounts for both audience expectations, as well as company’s business goals.
• Drive the day-to-day execution of the strategy by owning the schedule, targets, and overall success of in-game sales, offers, and live events.
• Own the roadmap of features and tools needed to grow, innovate and improve live ops of your game, and coordinate their development with relevant stakeholders.
• Together with game analysts, conduct quantitative analysis to provide key insights into product performance and uncover opportunities for further engagement and monetization.
• Conduct A/B and multivariate tests to optimize game retention, engagement and monetization metrics.
• Bring to the team an understanding of best-in-class F2P live ops activities, feature design and monetization mechanics.

What You Have

-------------

• Extensive experience in free-to-play mobile games.
• Demonstrated track record and experience in running and growing a live free-to-play game.
• Sound product judgment, ability to formulate live ops strategy and present clear, measurable key results that will lead to achieving business goals.
• Hands-on approach and impact-driven focus on constantly pushing game performance and delivering fantastic player experiences.
• Deep understanding of economy and monetization design, as well as of engagement drivers in live service games.
• Partnering with the design craft in working with an hypothesis driven approach, with clear measurable goals to drive growth.
• Strong quantitative and analytical skills with an emphasis on metrics-driven decision making
• Comfortable taking calculated risks, learning and sharing the lessons learned.
• Extensive knowledge of live operations and monetization trends within the free-to-play business model.

Expectations

------------

• During the interview process we will be going deep into the game so if you aren't currently playing we would expect you to start before entering the process to have more meaningful conversations.

Where You'll Be

---------------

This role is based either in Helsinki or London. The Clash of Clans team members are located both in our Helsinki and London Studios.

To be successful, you'll be expected to travel quite regularly and often in this role especially if you are London based.