Senior Services Engineer

SS8 Networks is seeking a Senior Services Engineer for a hybrid role in Farnborough, UK. This position involves hands-on installation, maintenance, problem management, testing, and documentation of SS8’s infrastructure supporting Intelligence products. The engineer will integrate SS8 products within telecommunication and LEA networks, deployed on Linux platforms, Kubernetes, or cloud environments. Key responsibilities include advanced troubleshooting, field support, customer upgrades, and providing training, ensuring high customer satisfaction.

Must Have

• Assist other Engineers with advanced troubleshooting and testing new installation procedures.
• Responsible for field installation & support of SS8 Products.
• Provide remote support to customer base.
• Assist customers with upgrades of hardware and software.
• Be the interface for New Product Introduction.
• Help customers with equipment configuration.
• Assist in scripting automation.
• Provide training on product operation.
• Work closely with other groups to ensure high customer satisfaction.
• Participate in customer technical assistance troubleshooting conference calls.
• Manage segregated local network infrastructure.
• Deploy and maintain remote connectivity to customer networks.
• Maintain and enhance customer monitoring tools.
• Participate in an on-call rotation for 24x7 support.
• Travel 25-50% (domestic and international).
• Test, troubleshoot, isolate, and provide information to Engineering for product issues.
• Collaborate with Implementation Manager to improve deployment methods.
• Document and provide knowledge transfer information.

Good to Have

• Broad knowledge of regulatory compliance.
• Experience with scripting (Shell/Bash, Python, Perl or other).
• Technical DPI or Packet Broker experience.
• Experience with mobile and fixed line carrier grade voice/data services (VoIP, IMS, 4G/5G data, Broadband).
• Experience with encryption protocols (IPSEC, TLS).
• Familiarity with virtualization technologies (VMware, KVM, Docker).
• Experience with Cloud Deployments.
• Experience with Kubernetes and containerized software deployment.
• Exposure to Network Monitoring tools.
• Experience working as a team lead.
• Bachelor’s degree in a technology-related field.

Description

Company Overview:

About SS8 Networks: As a leader in Lawful and Location Intelligence, SS8 helps make societies safer. Our commitment is to extract, analyze, and visualize the critical intelligence that gives law enforcement, intelligence agencies, and emergency services the real-time insights that help save lives. Our high-performance, flexible, and future-proof solutions also enable mobile network operators to achieve regulatory compliance with minimum disruption, time, and cost. SS8 is trusted by the largest government agencies, communications providers, and systems integrators globally.

Job Description:

This role requires hands-on experience in installation, maintenance, problem management, testing, and documenting SS8’s portfolio of infrastructure supporting Intelligence products. The role is focused on integrating the SS8 product set within telecommunication and LEA networks. The product set is deployed on Linux platforms in standalone, Kubernetes, or cloud environments.

The successful candidate will be required to work onsite in the Farnborough (Hampshire) office for a minimum of 3 (three) days a week and have a valid UK driving license, as this role will involve ad hoc travel to customer sites and international travel. This job requires security clearance or the willingness and ability to obtain security clearance.

Duties/Responsibilities of Position:

• Assist other Engineers with advanced troubleshooting as well as testing new installation procedures and products.
• Responsible for field installation & support of the SS8 Products
• Provide remote support to customer base
• Assist customers with upgrades of hardware and software
• Be the interface for New Product Introduction
• Help customers with equipment configuration
• Assist in scripting automation
• Provide training on product operation, one-on-one or in small groups
• Work closely with other groups to ensure successful and high customer satisfaction
• Location, Lawful and Data Intelligence Products and Protocols
• Participate in customer technical assistance troubleshooting conference calls
• Manage the segregated local network infrastructure
• Deploy and maintain remote connectivity to customer networks from the local support office
• Maintain and enhance customer monitoring tools
• Will be required to participate in an on-call rotation with other team members to provide 24x7 support to our customer base
• Requires 25-50% travel (including domestic and international)
• Test, troubleshoot, isolate, and at times provide additional information to Engineering to resolve customer product issues
• Collaborate and assist the Implementation Manager in the improvement of deployment methods and process.
• Document and provide knowledge transfer information across multiple groups within and outside of SS8

Position Specific Competencies/Skills Required:

Essential:

• Technical understanding of network and IT security
• Manage process to successful conclusion
• Experience of Tier 1 Customer Service Provider networks and associated Live business critical systems
• Strong knowledge of IP protocols at packet level
• Familiar with packet capture tools i.e. Wireshark
• Strong ability to analyze log files and then follow the troubleshooting path to resolve faults
• Strong knowledge of Linux Operating Systems (RedHat or similar variant)
• Networking fundamentals - LAN/WAN, routers, switches, firewalls
• Self-motivated. Able to effectively manage time and work independently
• Excellent customer service skills
• Strong verbal and written communication skills

Desirable:

• Broad knowledge of regulatory compliance
• Some experience with scripting (Shell/Bash, Python, Perl or other)
• Any technical DPI or Packet Broker experience
• Experience with mobile and fixed line carrier grade voice/data services, such as VoIP, IMS, 4G/5G data, or Broadband services
• Experience with encryption protocols (IPSEC, TLS)
• Familiarity with virtualization technologies (VMware, KVM, Docker)
• Experience with Cloud Deployments
• Experience with Kubernetes and containerized methods of deploying software
• Exposure to Network Monitoring tools
• Experience working as a team lead

Experience and Education Requirements:

• Bachelor’s degree in a technology-related field (desired)
• 5+ years of experience in high tech, preferably in telecom and large system deployments
• Must be willing and eligible to obtain a security clearance.

SS8 is committed to fostering an inclusive and respectful workplace where everyone can thrive. We welcome applicants of all genders, backgrounds, cultures, and experiences. Our goal is to create a diverse team that reflects the global communities we serve and values collaboration, innovation, and mutual respect.

Employment Options: This role can be structured either as a full-time position through an Employer of Record or as a consulting engagement, depending on your preference and local regulations.

Agency Disclaimer

SS8 does not accept unsolicited resumes from staffing agencies, search firms, or third parties. Any resumes submitted without a signed agreement in place will be considered the property of SS8, and no fees will be paid if a candidate is hired as a result.