Senior Site Reliability Engineer

Progress is seeking a Senior Site Reliability Engineer to ensure the reliability, security, and performance of customer-facing systems and infrastructure. This hybrid role in Belen, Costa Rica, involves applying engineering principles to enhance system resilience and scalability. Key responsibilities include safeguarding systems against breaches, building and maintaining cloud infrastructure (Azure, AWS, GCP), automating tasks, implementing monitoring tools, participating in incident response, and championing Infrastructure as Code practices. The ideal candidate will have proven SRE experience, strong skills in Windows/Linux, scripting, cloud services, and container orchestration.

Must Have

• Safeguard systems against breaches and ensure compliance with PCI-DSS, HIPAA, SOC2, and other standards.
• Build and maintain scalable, secure services in Azure, AWS, or GCP using cloud-native tools.
• Automate routine tasks, manage backups, and configure servers for high availability and disaster recovery.
• Implement observability tools, optimize system performance, and proactively address issues.
• Participate in on-call rotations, troubleshoot service incidents, and lead postmortem reviews.
• Work closely with developers, QA, and support teams in agile environments.
• Handle complex customer account setups in coordination with Sales and Professional Services.
• Champion IaC practices using tools like Terraform, Ansible, Chef, or Puppet.
• Proven experience in a Senior SRE or similar role in production environments.
• Strong skills in Windows/Linux, scripting (Shell, Python, PowerShell), and cloud services (ECS, EKS, S3, etc.).
• Hands-on experience with Kubernetes, Docker, Rancher, and container orchestration.
• Familiarity with security protocols, network concepts (TCP/IP, HTTP, TLS), and compliance frameworks.
• Ability to debug, optimize, and automate to reduce operational toil.
• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Experience with PCI, HIPAA, and SOC2 compliance.
• Experience with cloud-hosted apps/services (Azure/AWS).

Perks & Benefits

• Health insurance plan that provides coverage for a wide range of medical services, including doctor visits, dental, emergency care, and preventative care, for yourself, your spouse, or your dependent children.
• Life and disability insurance for employees.
• Competitive salary, bonus or commission.
• Best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback.
• Paid day off for your birthday.
• Company holidays.
• Variety of leave plans, including additional paid time off and other leaves.

Senior Site Reliability Engineer

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior Site Reliability Engineer and help us do what we do best: propelling business forward. This will be a hybrid role working between your home office and our office in Belen, Costa Rica.

We’re looking for a Senior Site Reliability Engineer (SRE) to help ensure the reliability, security, and performance of our customer-facing systems and infrastructure. This role bridges development and operations, applying engineering principles to improve system resilience and scalability.

In this role, you will:

• Security & Compliance: Safeguard systems against breaches and ensure compliance with PCI-DSS, HIPAA, SOC2, and other standards.
• Cloud Infrastructure: Build and maintain scalable, secure services in Azure, AWS, or GCP using cloud-native tools.
• Automation & System Admin: Automate routine tasks, manage backups, and configure servers for high availability and disaster recovery.
• Monitoring & Performance: Implement observability tools, optimize system performance, and proactively address issues.
• Incident Response: Participate in on-call rotations, troubleshoot service incidents, and lead postmortem reviews.
• Collaboration: Work closely with developers, QA, and support teams in agile environments.
• Customer Provisioning: Handle complex customer account setups in coordination with Sales and Professional Services.
• Infrastructure as Code: Champion IaC practices using tools like Terraform, Ansible, Chef, or Puppet.

Your background:

• Proven experience in a Senior SRE or similar role in production environments.
• Strong skills in Windows/Linux, scripting (Shell, Python, PowerShell), and cloud services (ECS, EKS, S3, etc.).
• Hands-on experience with Kubernetes, Docker, Rancher, and container orchestration.
• Familiarity with security protocols, network concepts (TCP/IP, HTTP, TLS), and compliance frameworks.
• Ability to debug, optimize, and automate to reduce operational toil.
• Excellent communication skills and a proactive, problem-solving mindset.
• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Experience with PCI, HIPAA, and SOC2 compliance.
• Experience with cloud-hosted apps/services (Azure/AWS).
• Ability to debug and optimize code and automate routine tasks to eliminate toil.

If this sounds like you and fits your experience and career goals, we’d be happy to chat.

What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:

• Health insurance plan that provides coverage for a wide range of medical services, including doctor visits, dental, emergency care, and preventative care, for yourself, your spouse, or your dependent children (until 18 years old and up to 25 years old if they are full-time students, with proof of eligibility).
• Life and disability insurance for our employees.
• Competitive salary, bonus or commission (according to your position), and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback.
• Besides your legal vacation days, you will received a paid day off for your birthday, and company holidays. A variety of leave plans, including additional paid time off and other leaves.

Apply Now!

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Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!