As a Senior Solutions Architect at New Relic, you will be a trusted advisor to clients, supporting their observability transformation initiatives. You will collaborate with sales, engineering, product, and marketing teams, leading strategic engagements, POC/POVs, and workshops. Your role involves understanding client objectives, designing solutions, and accelerating observability maturity. You will also build brand credibility through technical artifacts and continuously enhance your professional skills, connecting technology solutions with measurable business value.

Must Have

• Bachelor's degree in Computer Science (or equivalent)
• 4+ years of experience developing with Java, Python, or Golang
• Hands-on experience with OpenTelemetry, Prometheus, Grafana
• Observability experience with New Relic, Splunk, AppDynamics, DataDog, Dynatrace, Grafana Labs, or other platforms
• Understanding of Service Level Indicator (SLI/SLO) measurement approaches
• Experience with DevOps, SRE, and Platform Engineering disciplines
• Hands-on experience with cloud-native technologies like Kubernetes, Docker, serverless
• Presentation and communication skills at technical and executive levels
• Ability to analyze business requirements and client interactions
• Ability to communicate effectively with all levels of client organization
• Proficiency in both Spanish and English

Good to Have

• Master's degree in Computer Science (or equivalent)
• Background in mobile device architectures and platforms (iOS and Android)
• Experience contributing to or maintaining an open-source project
• Familiarity with industry standards like TOGAF and ITIL
• Fluency in Portuguese

Perks & Benefits

• Flexible workforce model (fully office-based, fully remote, or hybrid options)
• Diverse, welcoming, and inclusive work environment
• Empowerment for professional and business success

Your Opportunity

Solutions Architects are trusted advisors to New Relic's current and prospective customers. As part of the Strategic Solutions Architect (SA) Organization, you will support New Relic customers' observability transformation initiatives.

Solutions Architects work collaboratively with New Relic customers across all segments, as well as with Sales, Engineering, Product Management, and Marketing organizations. You will collaborate on strategic engagements that require a higher degree of strategic planning, consulting, hands-on technical expertise, and internal cross-departmental collaboration at New Relic.

Solutions Architects help shape and execute a strategy to build awareness and drive widespread use of the New Relic platform with customers, becoming their trusted advisor. The ideal candidate must be self-motivated with a proven track record in software/technology sales or consulting. The ability to connect technology solutions with measurable business value is critical for a Solutions Architect. Candidates must also demonstrate the ability to think strategically about business, product, and technical problems.

You will specialize in leading observability expansion and penetration opportunities by providing thought leadership for solution design, best practice implementation, and technical troubleshooting. You will enable the measurement and analysis of the success of New Relic's go-to-market strategy, in both penetration and expansion phases.

If you are passionate about helping customers solve business problems with observability and ultimately being a trusted advisor, the Solutions Architect position could be the perfect opportunity for you.

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What You'll Do

• In collaboration with sales and product teams, you will lead technical evaluations through ownership of New Relic POC/POV (Proof of Concept/Proof of Value) and SA workshops.
• You will regularly visit New Relic customer offices to understand and align with their objectives.
• You will create and maintain relationships with key customer contacts that contribute to large Net ACR deals and platform consumption.
• You will accelerate transformation initiatives and observability maturity for New Relic customers and prospects.
• You will interact with customers, both on-site and remotely, in a technical consulting and advisory role during different phases of sales cycles, while providing technical assistance and solution guidance.
• You will understand and document the current and desired state of customer observability and design solutions to address identified gaps.
• You will map desired customer business outcomes with required observability capabilities.
• You will build brand, trust, and credibility in the observability space by developing artifacts such as reference architectures, technical blogs, conference presentations, and a field resource repository.
• You will continuously improve your professional skills with a focus on personal mastery and team learning through activities such as training, reading, and seeking mentorship from others.

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Your Qualifications

Required:

• Bachelor's degree in Computer Science (or equivalent).
• 4+ years of professional experience developing with at least one programming language such as Java, Python, or Golang.
• Hands-on experience and functional understanding of OpenTelemetry standards and other OSS like Prometheus, Grafana.
• Observability experience with New Relic, Splunk, AppDynamics, DataDog, Dynatrace, Grafana Labs, or other observability platforms.
• Understanding of Service Level Indicator (SLI/SLO) measurement approaches.
• Experience with DevOps, SRE, and Platform Engineering service delivery disciplines.
• Hands-on experience with cloud-native technologies - Kubernetes, Docker, serverless.
• Presentation and communication skills at technical and executive levels.
• Ability to analyze and interpret business requirements and customer interactions to anticipate and guide their needs.
• Ability to communicate effectively with all levels of the client organization, from executive to developer/practitioner level.
• Proficiency in both Spanish and English is required.

Desirable:

• Master's degree in Computer Science (or equivalent).
• Background in mobile device architectures and platforms (iOS and Android).
• Experience contributing to or working as a maintainer of an open-source project.
• Familiarity with industry standards like TOGAF and ITIL.
• Fluency in Portuguese.

Please note that visa sponsorship is not available for this position.

#LI-MM4.

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

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