Senior Strategic Operations Program Manager - Investment Products

Mercury is expanding its Strategic Operations team to lead mission-critical, cross-functional efforts. This Senior Strategic Program Manager will partner with Product, Compliance, and Financial Partnerships to manage key initiatives for investment products. Responsibilities include coordinating strategic programs, ensuring regulatory compliance, managing incidents, designing operational systems, contributing to annual planning, and leveraging data for strategic decision-making. The role requires strong leadership, stakeholder management, and experience in financial services or fintech.

Must Have

• Own coordination and communication for large, strategic initiatives
• Manage complexity of new investment initiatives with cross-functional partners
• Ensure investment initiatives track towards complete compliance with regulators
• Drive swift and thorough responses to incidents
• Design and implement business and operational systems and processes
• Be an integral part of annual planning, aligning Treasury priorities to company goals
• Partner with data teams to drive analysis and research
• Demonstrated experience leading strategic projects or programs
• Deep understanding of broker-dealers, registered investment advisers, or other investment products (Fintechs)
• Familiarity with securities regulators (FINRA, SEC)
• Exceptional stakeholder management skills
• Ability to work independently to identify, propose, build and implement solutions
• Comfortable working in an ambiguous, fast-paced environment
• Proficiency in building structure and docs to track large initiatives (Google Sheets, Notion, Linear)
• Comfortable with manipulating, tracking, and interpreting data
• Ability to bring structure and simplicity to complex and ambiguous business problems
• Strong sense of ownership and first-principles thinking
• Excellent oral and written communication skills
• Strong time management skills
• Comfortable operating in a highly-regulated, rapidly evolving, and sometimes ambiguous environment

Perks & Benefits

• Base salary
• Equity (stock options)
• Benefits

About the Team

Mercury* is building a complete financial stack for startups. Since we launched in 2019, our customer base has grown to over 200,000 startups and small businesses from all around the world. To help Mercury continue to ship new products and deliver the best experiences for our customers, we are expanding our Strategic Operations team, which leads mission-critical, cross-functional efforts that adapt to meet our highest business demands. As a team, we are committed to creating the processes and conditions for high performance, while reducing coordination costs.

As the Sr. Strategic Program Manager - Treasury, you’ll partner with Mercury’s Product, Compliance, and Financial Partnerships orgs to program manage key initiatives for Mercury’s investment products. You’ll lead large, cross-functional programs that drive company priorities and create value for internal teams, external partners, and users of Mercury’s products and services. This role will report to our Director of Strategic Operations, while partnering closely within the functional teams it supports, in addition to other teams such as Marketing, Customer Support, and Relationship Management.

As part of the journey, we would expect you to:

• Own coordination and communication through large, strategic initiatives across our investment products, maintaining clarity on the initiative’s workstreams, progress, blockers and next steps
• Work directly with senior leaders and with cross-functional partners to manage the complexity of new investment initiatives, and ensure that all relevant internal, external, and business needs are accounted for
• Ensure investment initiatives are tracking towards complete compliance with external partners and federal and state regulators
• Drive swift and thorough responses to incidents, keeping customers and internal teams’ needs top-of-mind
• Design and implement business and operational systems and processes to simplify operations and support rigorous decision making
• Be an integral part of annual planning, helping to ensure that Treasury priorities are aligned to company goals
• In some cases, partner with Mercury’s data teams to drive analysis and research that will help inform strategy to support high-quality long-term decisions

There are lots of paths that could lead you to be successful in a role like this; we think the strongest candidates will have some of this experience:

• Have demonstrated experience leading strategic projects or programs, such as in consulting, Product Management, Program Management, Strategic Operations, Chief of Staff, or other applicable roles
• Experience and a deep understanding of broker-dealers, registered investment advisers,or other investment products, especially those offered by Fintechs
• Familiarity with securities regulators, including FINRA and the SEC
• Exceptional stakeholder management skills, with the ability to effectively communicate and influence across various lines of business and senior-level stakeholders, and navigate teams through complex situations
• Ability to work independently to identify issues, and proactively propose, build and implement solutions to address them from the ground-up
• Comfortability working in an ambiguous, fast-paced environment, with a strong understanding of when to escalate urgent issues, and to whom
• Have a knack for building structure and docs to track large initiatives (Google Sheets, Notion, Linear), and comfortability with manipulating, tracking, and interpreting data
• Have brought structure and simplicity to a variety of complex and ambiguous business problems
• Demonstrate a strong sense of ownership, and can approach new problems with curiosity and first-principles thinking
• Excellent oral and written communication skills, and time management skills
• Be comfortable operating in a highly-regulated, rapidly evolving, and sometimes ambiguous environment

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $160,900 - $201,100
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $144,800 - $181,000
• Canadian employees (any location): CAD $152,100 - $190,000

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound

on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] (https://getcovey.com/nyc-local-law-144)

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