Service Desk Specialist

As an IT Service Desk Iberica, you will provide comprehensive IT support by resolving technical issues, delivering first and second-level support, maintaining hardware and software, and ensuring optimal workstation performance. You will also collaborate in national and international projects. Your typical day will involve hands-on support for hardware, software, and IT services, troubleshooting IT tickets, maintaining documentation, supporting antivirus and SCCM rollouts, assisting with IT integration, managing PC lifecycle tasks, configuring devices, monitoring IT systems, procuring hardware/software, and delivering on-site support.

Must Have

• Provide comprehensive IT support (1st & 2nd level)
• Resolve technical issues and troubleshoot IT tickets
• Maintain IT hardware, software, and workstation performance
• Manage PC lifecycle tasks (setup, refresh, disposal)
• Configure and maintain IT devices (phones, printers, scanners)
• Support antivirus and SCCM rollouts
• Maintain accurate IT documentation and inventory
• Collaborate on national and international IT projects
• Bachelor’s degree in Computer Science or relevant field
• 3+ years of IT experience
• Proficiency in Windows 7/10/11 administration
• Strong TCP/IP and networking knowledge
• Professional PC Desktop/Laptop hardware knowledge
• Experience with Audio/Video equipment support
• Professional English and Spanish language skills
• Ability to travel occasionally to Spanish Wabtec sites
• Legal authorization to work in the EU

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who will you be working with?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. You will work in the IT department, providing comprehensive IT support to Spanish sites.

How will you make a difference?

As an IT Service Desk Iberica you will be responsible to provide comprehensive IT support by resolving technical issues, delivering first and second-level support, maintaining hardware and software and ensuring optimal workstation performance. You’ll also collaborate in national and international projects.

What will your typical day look like?

• Provide hands-on support for hardware, software, and IT services in line with SLAs.
• Troubleshoot and resolve IT tickets using critical thinking and standard procedures.
• Maintain accurate documentation of installations, repairs, and inventory.
• Support antivirus and SCCM rollouts to enhance system security.
• Assist with IT integration during acquisitions.
• Manage PC lifecycle tasks: setup, refresh, disposal, and more.
• Configure and maintain phones, printers, scanners, and other devices.
• Monitor IT systems and resolve incident backlogs with root cause analysis.
• Procure hardware/software and ensure proper approvals.
• Deliver on-site support when needed.

What do we want to know about you?

• Bachelor’s degree in Computer Science or other relevant field
• +3 years of experience in related IT roles
• Windows 7/10/11 user and administrator knowledge/experience (Proven MS Certifications\trainings)
• Proven TCP/IP and networking knowledge and work experience (ICND1)
• PC Desktop/Laptop hardware knowledge at professional level
• Audio/Video equipment support experience
• Professional English and Spanish knowledge
• Team player and able to work in an international environment
• Problem solving and analytical skills
• Customer oriented and ability to work with different stakeholders

Availability to travel occasionally to Wabtec Sites in Spain.

Legal authorization to work in EU is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Please note that we do not accept agency candidate submissions without a formalized agreement with Wabtec Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired.

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Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

About Us

Want to move the world? Want to innovate and bring that innovation to life?

At Wabtec, we are in the business of realizing potential – that of the transportation industry, and yours!

Drawing on nearly four centuries of collective success across the vibrant portfolios of Wabtec, GE Transportation and Faiveley Transport, we offer employees hands-on opportunities all over the world to shape the future of transportation – as well as their own. Wabtec is focused on performance that drives progress, leveraging our digital expertise, technological innovation, and world-class manufacturing and services to create transportation solutions that move and improve the world. Along with our industry-leading portfolio of products and solutions for the rail and transit industries, Wabtec is a leader in mining, marine, and industrial solutions.

Wabtec celebrates thinkers and doers. Our values included in the About Us page are rooted in innovation, collaboration, inclusiveness, and continuous improvement to solve our customers’ toughest challenges. Whether your talents lie in digital solution development, next-gen manufacturing, advanced service delivery, or the spectrum of business functions that support them, Wabtec literally has a world of opportunity for you across our global network.

Our employees are the architects of the future. Where will you be tomorrow?

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