Sportsbook Operations Specialist

1 Year ago • 3 Years + • Operations • $79,200 PA - $99,000 PA

Job Summary

Job Description

We are seeking a Sportsbook Operations Specialist to join our rapidly scaling team. In this role, you will be crucial in identifying and resolving customer-impacting issues, driving improvements across systems, tools, and workflows. You will investigate daily issues related to trading, promotions, and settlement, implementing short- and long-term solutions. Partnering with Analytics and Customer Experience, you will identify trends in support data and develop action plans to enhance operational efficiency and player experience. Collaboration with Revenue Operations, Product, and Trading teams will be key to influencing change and representing the customer's voice. You will also contribute to internal tooling improvements and reporting needs, and own projects that deliver measurable operational enhancements.
Must have:
  • 3+ years in operations or similar
  • Strong project management skills
  • Cross-functional initiative leadership
  • Excellent communication
  • Stakeholder management
  • Proven problem-solving
  • Proactive mindset
  • Comfort with ambiguity
  • Data-driven mindset
  • Passion for customer experience
Good to have:
  • Experience analyzing campaign performance
  • Familiarity with A/B testing
  • SQL or HTML knowledge
  • Flexible schedule for nights/weekends

Job Details

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

We’re growing our Sportsbook Operations team to support a rapidly scaling part of the business. As a Sportsbook Operations Specialist, you’ll play a critical role in identifying and resolving customer-impacting issues while driving long-term improvements across systems, tools, and workflows. We’re looking for someone who enjoys solving problems, collaborating cross-functionally, and using data to create better customer outcomes.

What you’ll do as a Sportsbook Operations Specialist

  • Investigate daily customer-impacting issues, especially those related to trading, promotions, and settlement, and work with teams to implement both short- and long-term solutions.

  • Partner with Analytics and Customer Experience to identify trends in support data and develop action plans that improve operational efficiency and reduce friction for players.

  • Collaborate with teams like Revenue Operations, Product, and Trading to influence change, improve processes, and drive forward the voice of the customer.

  • Contribute to internal tooling improvements and reporting needs that help the broader Sportsbook Ops team operate more effectively.

  • Own and manage projects that deliver measurable improvements to how we operate and serve our players.


What you’ll bring

  • 3+ years of experience in product operations, customer operations, business operations, or a similar function.

  • Strong project management skills and the ability to lead cross-functional initiatives with excellent communication and stakeholder management skills.

  • Proven problem-solving skills, with a proactive mindset and comfort working in ambiguity.

  • Data-driven mindset with experience analyzing campaign performance; familiarity with A/B testing, SQL, or HTML is a plus.

  • A flexible schedule with willingness to support key sports moments during nights and weekends.

  • Passion for improving the customer experience, whether or not you come from the sports or gaming industry.

#LI-SG2

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

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About The Company

DraftKings Inc. (Nasdaq: DKNG) is a digital sports entertainment and gaming company. It’s simple, at DraftKings, we believe life’s more fun with skin in the game. For that reason, we’re committed to responsibly creating the world’s favorite games and betting experiences. Headquartered in Boston, with offices around the globe, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do, and think you will too.

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