Sportsbook Operations Specialist

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

We are building upon our leading US sports brand to grow our Sportsbook Operations group! Join our team as a Sportsbook Operations Specialist, and you will play a central role in running the day-to-day operations of a rapidly scaling part of our business.

We’re looking for an analytical thinker with proven skills working across CRM and marketing. You'll be a confident team player and someone who can communicate and articulate themselves in a way others will listen, learn from and take direction from you.

What you’ll do

• Run processes to support quality assurance, problem escalation and competitor tracking
• Work with our Content and Product teams to ensure delivery of market-leading Sportsbook offerings
• Manage the efficient execution and fulfilment of various promotions and offers.
• Ensure that site content, promotions, betting events and betting odds are presented and merchandised as expected
• Create and deploy communications to players through our CRM systems to ensure awareness and participation in promotions and offers.
• Execute structured segmentation and A/B testing, and lead analysis of results, to maximize business impact and present results to stakeholders and senior leadership.
• Work cross-functionally with various groups including but not limited to Customer Experience, Analytics, Promotions, International Market Development and Trading

What you’ll bring

• Bachelor’s degree in marketing, business, or analytical field is preferred but not required.
• At least one year in a customer-facing or marketing role.
• Well organized and strong attention to detail, with the ability to work on multiple projects simultaneously, often under challenging time constraints.
• You’re a data-driven and strategic thinker with a deep understanding of the Sportsbook industry.
• Analytical skills and an ability to generate insights from campaign results and use these to inform future plans.
• Experience with A/B testing and knowledge/willingness to learn SQL, HTML, and other analytics tools
• You should be excited about working with the team to grow the business--you’ll bring energy, ideas, and resilience.

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