Support Specialist World of Warships and World of Warships: Legends

Wargaming is hiring Account/Billing Support Specialist, Game/Account Support Specialist, and Game Support Specialist for World of Warships and World of Warships: Legends. The role involves solving payment issues, account security, game issues, and ensuring users adhere to company policies. Specialists communicate with a multilingual audience, analyze player requests, and update documentation.

Must Have

• Secondary or higher education
• Knowledge of English language at Intermediate level and above
• Being an advanced PC user
• Willingness to work in office during probation period: 5/2 (five working days and two days off), 8 hours shift
• Willingness to work in alternating shifts after probation period: 2/2 (two working days followed by two days off), 12 hours shift

Good to Have

• Knowledge of Russian/German languages
• Experience of working in IT Support Department
• Experience in working with users
• Knowledge of Wargaming products
• Gaming experience in WoWS PC
• Experience with Outlook/Teams/Jira
• Knowledge of payment systems (Paypal, Alipay, etc)

Perks & Benefits

• Additional vacation days based on years of service at Wargaming: up to 5 days on top of the statutory minimum
• Additional paid time off (5 Personal Days, Birthday Leave, Marriage Leave, Compassionate Leave)
• Sick Leave Compensation, Maternity Leave Benefits
• Premium Private Health Insurance
• Career development and education opportunities within the company
• English clubs and platform for learning languages
• Mental well-being program (iFeel)
• Commuting allowance
• Company events
• FitPass membership
• Discounts for employees
• Personal Gaming Account
• Coffee, fruits, and snacks in the office
• On-site canteen with subsidized prices for food and drinks
• Seniority Awards
• Referral program - you can recommend the best talents to the Company and receive a reward

Job Overview

Wargaming is hiring:

• Account/Billing Support Specialist to work on the company’s MMO project World of Warships,
• Game/Account Support Specialist to work on the company’s MMO project World of Warships and
• Game Support Specialist to work on the company’s MMO projects World of Warships and World of Warships: Legends.

WoWs Support department helps solve payment issues, including payment failures or erroneous payment entries, inability to make payments, refunds, cancellations, and many other financial cases. Account security is another area of responsibility for Support specialists. We also help our users solve game issues, problems with bonus codes, in-game events, and equipment, experience, and others. We are watching the users act due to the policies of the company: license agreement and its addendums, to respect other users. We are keeping order and preventing the breaking of the rules established by the company documents. We communicate directly to the users whose accounts have been banned for violations.

Reports to

Team Lead, World of Warships

What will you do?

Supporting the company's MMO games (World of Warships and World of Warships: Legends) by:

• Communicating (written) with the multilingual audience within the tickets related mostly to Game and Account issues
• Analyzing Player Requests to identify and report errors/bugs/inconsistencies
• Updating and improving documentation

What are we looking for?

• Secondary or higher education;
• Knowledge of English language at Intermediate level and above
• Being an advanced PC user;
• Willingness to work in office during probation period: 5/2 (five working days and two days off), 8 hours shift;
• Willingness to work in alternating shifts after probation period: 2/2 (two working days followed by two days off), 12 hours shift.

What additional skills will help you stand out?

• Knowledge of Russian/German languages;
• Experience of working in IT Support Department;
• Experience in working with users;
• Knowledge of Wargaming products;
• Gaming experience in WoWS PC;
• Experience with Outlook/Teams/Jira;
• Knowledge of payment systems (Paypal, Alipay, etc).

Work mode

• Onsite for the duration of probation period then Hybrid (2-3 days of work from the office)
• This role is/isn't eligible for relocation & immigration support.

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Belgrade include:

• Additional vacation days based on years of service at Wargaming: up to 5 days on top of the statutory minimum
• Additional paid time off (5 Personal Days, Birthday Leave, Marriage Leave, Compassionate Leave)
• Sick Leave Compensation, Maternity Leave Benefits
• Premium Private Health Insurance
• Career development and education opportunities within the company
• English clubs and platform for learning languages
• Mental well-being program (iFeel)
• Commuting allowance
• Company events
• FitPass membership
• Discounts for employees
• Personal Gaming Account
• Coffee, fruits, and snacks in the office
• On-site canteen with subsidized prices for food and drinks
• Seniority Awards
• Referral program - you can recommend the best talents to the Company and receive a reward

##### Please submit your CV in English to ensure smooth processing and review.

About Wargaming

Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.

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