System administrator (Help Desk)

Room 8 Group is seeking a System Administrator (Help Desk) with experience in network troubleshooting, remote support, and hardware installation. The role involves preparing PCs for new specialists, providing remote support, resolving VPN issues, and managing software and operating system installations for Mac OS and Windows. The ideal candidate will also diagnose hardware issues and perform general troubleshooting to ensure smooth IT operations within the company.

Must Have

• Experience in preparing a PC for a new specialist
• Experience providing remote Support
• Worked on VPN problems
• Experience with software installation
• Troubleshooting experience
• Diagnosing Hardware experience
• Experience of setup Operating Systems Mac OS\Windows

Good to Have

• Network Troubleshooting experience
• Hardware replacement experience
• Hardware installation experience
• Experience providing Remote Support

Perks & Benefits

• Competitive financial reward
• Challenges to raise your XPs score working on the projects of the top global game dev publishers
• Private medical care, paid time off
• A culture of diversity and inclusion to unite the most outstanding talents
• Community of people who understand and share your passion for games

System administrator (Help Desk)

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Room 8 Group is an end-to-end strategic partner in external game development. Working across all platforms, we provide creative and technical expertise across game development, technology, art, trailers, and QA for AAA and AA games.

Since 2011, we’ve built creative partnerships with world-leading publishers such as Microsoft, Nintendo, Ubisoft, Sony, Gameloft, Take2, EA, and more. While leveraging our own cutting-edge tools and R&D capabilities, we’ve co-created a multitude of award-winning projects for video game IPs and franchises including Call of Duty, Diablo, Assassin’s Creed, Star Trek, The Walking Dead, Doctor Who, and many more.

Through primarily organic growth, we are proudly independent, now home to around 1,100 creatives based in Europe, North America, and South America.

Cooperation: Full-time , Office

Languages: English - upper-intermediate

Team: IT Service Desk

We are seeking a System administrator (Help Desk) with at experience in network troubleshooting, remote support, and hardware installation. The ideal candidate will have a strong background in diagnosing hardware issues, software installation, and managing operating systems such as Mac OS and Windows.

Superpowers you have:

• Experience in preparing a PC for a new specialist
• Experience providing remote Support
• Worked on VPN problems
• Experience with software installation
• Troubleshooting experience
• Diagnosing Hardware experience
• Experience of setup Operating Systems Mac OS\Windows

You’re a rockstar if you have:

• Network Troubleshooting experience
• Hardware replacement experience
• Hardware installation experience
• Experience providing Remote Support

Becoming part of Room 8 Group, you will:

• Do software installation
• Deal with troubleshooting
• Provide Remote Support
• Setup Operating Systems Mac OS\Windows
• Grant rights in Active Directory
• Comduct DevKits\Nintendo diagnostic
• Perform ISO installation by position
• Deal with PC Encryption
• Handle PC assembly
• Conduct hardware diagnostic, replacement and installation
• Prepare PC for a new specialist (Workplace setup)
• Work on assignment Jira requests
• Deal with VPN problems
• Perform Network Troubleshooting
• Setup and management of on-premise server and network equipment

Join the team of inspiring game dev professionals, and get even more:

• Competitive financial reward (yes, we are fair enough)
• Challenges to raise your XPs score working on the projects of the top global game dev publishers
• Private medical care, paid time off
• A culture of diversity and inclusion to unite the most outstanding talents
• Community of people who understand and share your passion for games