Tech Support

Kforce is seeking a Tech Support professional in Tampa, FL, to provide real-time technical assistance for login, access, and system performance issues. Responsibilities include monitoring and responding to tickets, calls, and escalations across various platforms like Slack and Microsoft Teams. The role requires strong troubleshooting skills for hardware, software, and network problems, excellent communication, and the ability to manage multiple tasks in a dynamic support environment. The position also involves documenting interactions and collaborating with internal teams.

Must Have

• Provide real-time support for technical issues (Login/access, Campaign visibility, System performance)
• Monitor and respond to live tickets, calls, and escalations
• Troubleshoot and resolve issues via Slack, Microsoft Teams, email, and phone
• Escalate unresolved issues to appropriate internal teams
• Maintain detailed documentation of support interactions and resolutions
• Collaborate with cross-functional teams
• Support onboarding and offboarding processes
• Proven experience in technical support or helpdesk operations
• Proficiency in Slack, Microsoft Teams, and other collaboration tools
• Strong troubleshooting skills (hardware, software, network)
• Ability to multi-task across multiple channels
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail

Good to Have

• Experience with ticketing systems (e.g., Zendesk, ServiceNow, Jira)
• Familiarity with remote desktop tools
• Familiarity with basic IT administration

Perks & Benefits

• Medical/dental/vision insurance
• HSA
• FSA
• 401(k)
• Life, disability & ADD insurance
• Paid time off (for salaried personnel)
• Paid sick leave (for hourly employees on Service Contract Act project)

Description

Kforce has a client that is seeking a Tech Support in Tampa, FL. Duties Include:

• Provide real-time support for technical issues including Login/access problems; Campaign visibility errors; System performance issues (e.g., slow or non-responsive computers)
• Monitor and respond to live tickets, calls, and escalations across multiple platforms
• Troubleshoot and resolve issues via Slack, Microsoft Teams, email, and phone
• Escalate unresolved issues to appropriate internal teams while maintaining ownership of the ticket
• Maintain detailed documentation of support interactions and resolutions
• Collaborate with cross-functional teams to ensure timely resolution of user issues
• Support onboarding and offboarding processes, including account setup and access provisioning

Requirements

• Proven experience in technical support or helpdesk operations, preferably in a call center or high-volume support environment
• Proficiency in Slack, Microsoft Teams, and other collaboration tools
• Strong troubleshooting skills across hardware, software, and network issues
• Ability to multi-task across multiple channels and manage several windows simultaneously
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team in a dynamic environment

Preferred Qualifications:

• Experience with ticketing systems (e.g., Zendesk, ServiceNow, Jira)
• Familiarity with remote desktop tools and basic IT administration