Technical Support Supervisor

GoDaddy is seeking an experienced Technical Support Supervisor to lead a team of support professionals within the Investors & Enterprise Operations - Services & Care organization. This role focuses on driving team performance, coaching, and development, ensuring operational excellence, and maintaining a high-quality customer experience. The Supervisor will balance people leadership with operational execution, using data for decision-making, collaborating cross-functionally, and aligning the team with organizational goals.

Must Have

• Lead a team of support professionals
• Drive performance, coaching, and development
• Ensure operational excellence across daily workflows
• Maintain a high-quality customer experience
• Conduct regular 1:1s and provide actionable feedback
• Manage performance, including formal actions
• Oversee day-to-day workflows including queue health, scheduling, escalations
• Monitor KPIs such as CSAT, QA, productivity, and SLA adherence
• Lead team meetings and maintain transparent communication
• Identify and address morale or well-being concerns
• Foster a culture of continuous improvement, accountability, and psychological safety
• Use data, dashboards, and reporting tools to identify trends and performance gaps
• Conduct root cause analysis and implement corrective actions
• Collaborate with cross-functional partners and senior leadership
• 4+ years of experience in customer support, operations, or related field
• 2+ years of formal people leadership experience (Supervisor, Team Lead, or similar)
• Strong coaching, feedback, and performance management skills
• Experience using tools such as Salesforce, Jira, reporting dashboards
• Ability to interpret KPIs, diagnose performance issues, and drive team improvements
• Strong communication skills and comfort leading team meetings and difficult conversations
• Experience managing day-to-day workflow operations (coverage planning, escalations, SLAs)
• Ability to learn technical concepts and aftermarket workflows

Perks & Benefits

• Paid time off
• Retirement savings (e.g., 401k, pension schemes)
• Bonus/incentive eligibility
• Equity grants
• Participation in employee stock purchase plan
• Competitive health benefits
• Family-friendly benefits including parental leave
• Employee Resource Groups
• Support for entrepreneurs/side hustles

Technical Support Supervisor

• R022978
• Bulgaria
• Aftermarket & Domain Services
• Regular

Location Details: Bulgaria Remote

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.

What you'll get to do...

We’re looking for an experienced Supervisor to join our Investors & Enterprise Operations - Services & Care organization. In this role, you'll lead a team of support professionals, driving performance, coaching and development, and ensuring operational excellence across daily workflows. You’ll play a key part in maintaining a high-quality customer experience while supporting team members in their growth and development.

As a Supervisor, you’ll balance people leadership and operational execution. You’ll use data to guide decisions, collaborate cross-functionally, and help your team align to broader organizational goals.

• Conduct regular 1:1s, provide actionable feedback, and support career development
• Manage performance, including documentation and formal performance actions when necessary
• Ensure team members understand expectations and deliver high-quality work aligned with GoDaddy values
• Oversee day-to-day workflows including queue health, scheduling, escalations, and coverage
• Monitor KPIs such as CSAT, QA, productivity, and SLA adherence, adjusting team priorities as needed
• Lead team meetings and maintain a transparent communication cadence
• Identify and address morale or well-being concerns early, escalating when appropriate
• Foster a culture of continuous improvement, accountability, and psychological safety
• Use data, dashboards, and reporting tools to identify trends and performance gaps
• Conduct root cause analysis and implement corrective actions to improve quality and efficiency
• Collaborate with cross-functional partners and senior leadership on workflow updates and operational initiatives

Your experience should include...

• 4+ years of experience in customer support, operations, or a related field
• 2 + years of formal people leadership experience (Supervisor, Team Lead, or similar)
• Strong coaching, feedback, and performance management skills
• Experience using tools such as Salesforce, Jira, reporting dashboards, or similar systems
• Ability to interpret KPIs, diagnose performance issues, and drive team improvements
• Strong communication skills and comfort leading team meetings and difficult conversations
• Experience managing day-to-day workflow operations (coverage planning, escalations, SLAs)
• Ability to learn technical concepts and aftermarket workflows over time

We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy._

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

##### Apply Now and Join the #GoDaddyLife today!

Please review these directions prior to submitting your application:

• To ensure we address you correctly throughout the process, please enter your Preferred Name if different than your Legal Name. We may ask you to confirm your Legal Name at a later stage when necessary.
• If you do not have a legal first name, please input FNU where you are asked to input your first name.
• If you do not have a legal last name/surname, please input LNU where you are asked to input your last name/surname.
• Submit your resume and/or cover letter in PDF or Docx format.
• For phone number, please enter your mobile number.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

First Name (required) f8874b08

Last Name (required) c870b76f

Email (required) 357acb63

Phone Number (required) d39392e4

Resume (required) 243fb619

Cover Letter bba946ff

GoDaddy Employment History: (required) 22fe8172 I have never worked for GoDaddy or one of its subsidiaries (Media Temple, Main Street Hub, Sucuri, Freedom Voice, Sellbrite, etc.). I am a current employee of GoDaddy. I am a current contingent worker with GoDaddy. I am a former GoDaddy employee or one of its subsidiaries (Media Temple, Main Street Hub, Sucuri, Freedom Voice, Sellbrite, etc.).

If you are a former employee, please indicate your GoDaddy work email address (if you remember). 9d9a3cf3

Do you have the legal right to perform this role in the country in which you are applying? (required) 61e7d36c No Yes

Is your right to work based (either now or in the future) on obtaining a visa, work permit or equivalent? (required) 65109deb No Yes

If you answered "yes" to the above, please provide details. 4371f3fb

Are you related to, or have you had (now or previously) a close personal or business relationship with, any current GoDaddy employees? Relevant business relationships include joint business ownership, shared investments or other financial interests. (required) 177a2083 Yes No

If yes, what is the name of the employee(s) and the nature of the relationship (e.g. spouse, sibling, business partnership, etc.) 0c90701d

Have you ever previously interviewed with GoDaddy or any of its subsidiaries (123-Reg, Freedom Voice, HEG, Media Temple, Main Street Hub, Sellbrite, Sucuri, etc.)? (required) a2c1f55d Yes No

Have you been introduced to GoDaddy or any of its subsidiaries by a recruitment agency within the last 12 months? (required) 10d605d0 No Yes

Have you ever been offered employment with GoDaddy or any of its subsidiaries (123-Reg, Freedom Voice, HEG, Media Temple, Main Street Hub, Sellbrite, Sucuri, etc.) (required) ae0c8358 Yes No

What is the soonest you would be able to start? (required) c5a7a4cf

How did you hear about us? (required) f6f00c21 Other Events Social Media GoDaddy Life Blog GoDaddy Alumni/Previous Employee Employee Referral GoDaddy Recruiting Team Job Boards GoDaddy Career Site

If you selected "Employee Referral", please list the referring employee's name. 9941c5a2

Do you have the ability to work remotely from your home location? (required) e9645b68 No Yes

Do you have the ability to connect directly to the modem via Ethernet, and stable internet connectivity and speeds sufficient to support voice calls? Guides who do not have stable connectivity and/or sufficient internet speeds may be required to upgrade their service at their own expense, in compliance with applicable law. (required) b53da414 Yes, I am willing and/or able to connect directly to the modem via Ethernet, and maintain stable internet connectivity and speeds sufficient to support voice calls I don’t currently have these abilities, but would be willing and able to upgrade my service. No, I am not willing and/or able to connect directly to the modem via Ethernet, and maintain stable internet connectivity and speeds sufficient to support voice calls

This position requires a smart phone or other smart device that can (1) access the Google Play or Apple Store and install applications, and (2) receive SMS (text) messages in order to remotely access GoDaddy’s network resources. Do you have a smart phone or smart device that meets these criteria? (required) 38829bee Yes Not currently, but I could meet these criteria prior to starting work No, I am not willing or able to meet these criteria prior to starting work

LinkedIn Profile 740e58fc

In addition to email communications, GoDaddy utilizes a SMS/WhatsApp texting tool to send quick updates and communicate with you throughout our candidate processes. GoDaddy Executives do not contact candidates or employees by SMS or WhatsApp. Per GoDaddy policy, we will never text you a link to click. Please indicate below if you wish to receive SMS/WhatsApp messages from GoDaddy. Standard messaging and data rates may apply. (required) 4687801b I agree to opt-in to receive SMS/WhatsApp messaging I am opting out of SMS/WhatsApp messaging

By submitting your application: (i) you confirm that the information you provide is accurate and complete to the best of your knowledge and you will inform us immediately if you subsequently become aware of any errors or inaccuracies; (ii) you acknowledge you are applying for a role with a company within the GoDaddy group, details of which will be provided at a later stage of the recruitment process if applicable; and (iii) you confirm you have read and understood the terms of our privacy policy (https://www.godaddy.com/legal/agreements/privacy-policy?isc=gdbb3376d). If you have questions regarding the application process or experience technical issues, please email myrecruiter@godaddy.com. If you have questions about our privacy practices, please email privacy@godaddy.com. (required) e4e7101e Acknowledge/Confirm

School 721ac65c ×

End date 2b50e9b7

+ Add another education

I consent to the processing of my personal data for the purpose of considering my application. (required) a54c80ae

I consent to the retention and processing of my personal data for consideration of future roles that may become available. 7b81ffb6

Apply Please wait... Done

Not You?

Your application is complete. We will review your qualifications and reach out if you’re a match for a role at GoDaddy. To learn more about what it’s like to work here, head over to Instagram, Twitter, Facebook, and TikTok and follow @GoDaddyLife.

Candidate Details Start typing your school's name…