Technical writer - Agentic AI

Ema is an AI technology company building the next generation of AI to empower enterprise employees, founded by ex-Google, Coinbase, and Okta executives. They are seeking an experienced and detail-oriented Technical Writer to transform complex technical information about their products and services into clear, concise, and engaging content for various audiences, supporting product adoption and success.

Must Have

• Research, plan, write, and edit high-quality technical documentation, including user guides, API documentation, knowledge base articles, tutorials, and release notes.
• Collaborate with product managers, engineers, developers, and subject matter experts to ensure accuracy and technical completeness.
• Manage documentation projects from initiation to completion, prioritizing deliverables and managing timelines within the agile SDLC.
• Edit and proofread content to ensure adherence to style guide, consistent voice, clarity, and accuracy.
• Regularly update and maintain existing documentation to reflect product changes and new features.
• Proven work experience (two or more years preferred) as an effective Technical Writer, ideally in a product SaaS company.
• Superb written and verbal communication skills, with the ability to translate highly technical concepts for both technical and non-technical audiences.
• Familiarity with the software development lifecycle (SDLC) and experience with content management systems (CMS), version control systems (e.g., Git), and documentation tools.
• Strong analytical and problem-solving skills, with a natural curiosity to quickly learn and understand complex subject matter.
• Bachelor's degree in Technical Writing, Communications, Journalism, Computer Science, Engineering, or equivalent professional experience.

Who are we?

Ema is building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. Our proprietary tech allows enterprises to delegate most repetitive tasks to Ema, the Universal AI employee. We are founded by ex-Google, Coinbase, Okta executives, and serial entrepreneurs. We’re well-funded by the top investors and angels in the world. This will be a hybrid role where we expect employees to work from office three days a week.

Who are you?

Ema is seeking an experienced and detail-oriented Technical Writer to join our team. The ideal candidate will transform complex technical information about our products and services into clear, concise, and engaging content for a variety of audiences. This role is critical in ensuring our users, engineers, and internal teams and GTM teams have access to accurate and easy-to-understand documentation that supports product adoption and success.

Key Responsibilities

• Develop Technical Documentation: Research, plan, write, and edit high-quality technical documentation, including user guides, API documentation, knowledge base articles, tutorials, and release notes
• Collaborate with Cross-Functional Teams: Work closely with product managers, engineers, developers, and subject matter experts at Ema to gather information and ensure the accuracy and technical completeness of all content.
• Manage Documentation Projects: Oversee documentation projects from initiation to completion, prioritizing deliverables, managing timelines, and working within the agile software development lifecycle (SDLC).
• Ensure Content Quality and Consistency: Edit and proofread content to ensure it adheres to Ema's style guide, maintains a consistent voice, and meets high standards for clarity and accuracy.
• Maintain and Improve Documentation: Regularly update and maintain existing documentation to reflect product changes and new features, and actively seek feedback to continuously improve documentation processes and usability.

Required Skills and Qualifications

• Experience: Proven work experience (two or more years preferred) as an effective Technical Writer, ideally in a product saas company.
• Communication: Superb written and verbal communication skills, with the ability to translate highly technical concepts for both technical and non-technical audiences.
• Technical Proficiency: Familiarity with the software development lifecycle (SDLC) and experience with content management systems (CMS), version control systems (e.g., Git), and documentation tools.
• Problem-Solving: Strong analytical and problem-solving skills, with a natural curiosity to quickly learn and understand complex subject matter.
• Education: Bachelor's degree in a relevant field such as Technical Writing, Communications, Journalism, or a technical field like Computer Science or Engineering (or equivalent professional experience).

Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.