US Handbag Trainer

The Handbag Trainer will be an essential contributor to eBay’s Authentication Operations team, focusing on luxury categories like handbags and accessories. This role involves crafting and delivering engaging, high-impact training sessions to bolster the knowledge and competencies of authenticators across multiple global warehouse sites. The Trainer will support and enhance onboarding processes, ongoing education, and performance-based coaching strategies, ensuring alignment with departmental goals and maintaining eBay’s commitment to authentic product experiences in the luxury market.

Must Have

• Lead engaging in-person and virtual training sessions for global sites, including onboarding, product expansions, and refresher courses.
• Conduct practical evaluations during the hiring process and deliver tailored training to new and existing team members.
• Collaborate on the creation of training resources—job aids, e-learning, and live training—tailored to authentication needs and trends.
• Maintain up-to-date guides and design creative training methods based on launches, expansion plans, and risk areas.
• Develop and administer tier-based assessments; track authenticator progression and performance.
• Provide ongoing coaching and constructive feedback; document growth areas and improvement opportunities for each authenticator.
• Provide hands-on authentication support when needed to assist team operations, prioritizing accuracy and speed.
• A comprehensive, up-to-date command of fashion history, brands, materials, construction details, and hallmark identifiers.
• Strong sourcing skills with a high standard for accuracy, including cross-referencing multiple sources, documenting findings, and maintaining clear provenance trails.
• Report progress, risks, and insights weekly to leadership; support onboarding for new sites or categories as assigned.
• Manage training projects effectively while fostering relationships with cross-functional teams and sharing documentation with key stakeholders.
• Maintain up to date training records in LMS for multiple authenticators and hubs.
• On-site position based in Moonachie, NJ or Las Vegas, NV.
• Requires up to 25-50% travel annually (domestic and international).
• Expertise in luxury handbag authentication.
• 2+ years of experience in training, teaching, or authentication.
• Confidence in delivering engaging learning experiences for adult learners, both in-person and virtually.
• A collaborative approach and the ability to build strong relationships across global teams.
• Familiarity with instructional design principles and assessment development.
• Excellent communication and interpersonal skills.
• Strong analytical thinking with the ability to work independently and influence outcomes.
• A commitment to championing diversity, equity, and belonging.
• Proficiency in Google Suite and familiarity with Workday LMS or similar learning platforms.
• Flexibility with last minute schedules and travel changes.

Good to Have

• Bonus points for apparel and accessories experience.
• A sharp eye for industry trends, new drops, and emerging product lines.

Perks & Benefits

• Target bonus
• Restricted stock units (as applicable)
• Full range of medical benefits
• Full range of financial benefits
• 401(k) eligibility
• Various paid time off benefits (such as PTO and parental leave)

About the team and the role:

With innovative and exciting operational initiatives, the Authentication Operations team is a fast-paced and passion-filled team to be a part of! This team has optimally launched watches, handbags, sneakers, trading cards, and apparel authentication in the US, CA, AU, UK, DE and JP in under four years. We are a group of outstanding and diverse teammates who together make a complete business unit and are seeking a Handbag Trainer for our global operations!

The Handbag Trainer will be an essential contributor to eBay’s training initiatives, specifically within the scope of the Authenticity Guarantee for luxury categories such as handbag and accessories. This position entails the crafting and delivery of engaging, high-impact training sessions that are designed to bolster the knowledge and competencies of authenticators across multiple warehouse sites. The role demands a collaborative approach to support and enhance onboarding processes, ongoing education, and performance-based coaching strategies. The Trainer will be directly overseen by the Category Lead for Handbags/Accessories/Apparel Training, ensuring alignment with broader departmental goals and standards. Through these efforts, the Trainer will play a pivotal role in driving operational excellence and maintaining eBay’s commitment to authentic product experiences in the luxury market.

Key Responsibilities:

Training Delivery

• Lead engaging in-person and virtual training sessions for global sites, including onboarding, product expansions, and refresher courses.
• Conduct practical evaluations during the hiring process and deliver tailored training to new and existing team members.

Materials & Program Development

• Collaborate on the creation of training resources—job aids, e-learning, and live training—tailored to authentication needs and trends.
• Maintain up-to-date guides and design creative training methods based on launches, expansion plans, and risk areas.

Assessment & Coaching

• Develop and administer tier-based assessments with the Category Lead and LMS Manager; track authenticator progression and performance.
• Provide ongoing coaching and constructive feedback; document growth areas and improvement opportunities for each authenticator.

Authentication Support

• Provide hands-on authentication support when needed to assist team operations, prioritizing accuracy and speed.
• A comprehensive, up-to-date command of fashion history, brands, materials, construction details, and hallmark identifiers.
• Strong sourcing skills with a high standard for accuracy, including cross-referencing multiple sources, documenting findings, and maintaining clear provenance trails.
• Virtual authentication support for our global teams with a 24 business hour resolution time

Reporting & Cross-Functional Collaboration

• Report progress, risks, and insights weekly to leadership; support onboarding for new sites or categories as assigned.
• Manage training projects effectively while fostering relationships with cross-functional teams and sharing documentation with key stakeholders.
• Maintain up to date training records in LMS for multiple authenticators and hubs.

Additional Responsibilities

• On-site position based in Moonachie, NJ or Las Vegas, NV, with travel as needed for training.
• Requires up to 25-50% travel annually (domestic and international).

What you will bring:

• Expertise in luxury handbag authentication, with bonus points for apparel and accessories experience
• A sharp eye for industry trends, new drops, and emerging product lines
• 2+ years of experience in training, teaching, or authentication
• Confidence in delivering engaging learning experiences for adult learners, both in-person and virtually
• A collaborative approach and the ability to build strong relationships across global teams
• Familiarity with instructional design principles and assessment development
• Excellent communication and interpersonal skills
• Strong analytical thinking with the ability to work independently and influence outcomes
• A commitment to championing diversity, equity, and belonging
• Proficiency in Google Suite and familiarity with Workday LMS or similar learning platforms
• Flexibility with last minute schedules and travel changes.

The base pay range for this position is expected in the range below:

$58,700 - $72,100

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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