Workplace Service Administrator

The Workplace Service Administrator ensures the smooth operation and support of the collaboration and workplace infrastructure. This role involves further developing existing solutions, including UCC and collaboration tools, real-time visual collaboration, and video conferencing technology, as well as Android mobile devices. Responsibilities also include planning and implementing innovative solutions based on business requirements and corporate guidelines, performing release and patch management, and actively participating in Workplace projects.

Must Have

• Ensure smooth operation and support of collaboration and workplace infrastructure
• Further develop deployed solutions, including UCC and collaboration tools (Jabber, MS Teams, TIXEO), Realtime Visual Collaboration (iObeya), video conferencing technology, and Android mobile devices
• Independently plan and introduce innovative solutions based on business requirements, new introductions, and corporate guidelines
• Perform release and patch management for the supported services
• Actively participate in the planning and implementation of Workplace projects
• Successfully completed studies in computer science or comparable qualification/professional experience
• Profound knowledge in operating Windows-based workplace infrastructures
• Good product knowledge in Voice/UCC solutions (e.g., Microsoft Teams, video conferencing, Cisco Jabber)
• Practical experience in managing services, projects, and hardware rollouts
• Experience with agile working methods and ITSM processes (SCRUM, DevOps, ITIL)
• Very good German and good English language skills, both written and spoken

Good to Have

• Certificates or proofs are desirable
• Additional knowledge in Microsoft 365, Cloud Services, Enterprise Networks, Windows Server, and Linux (Red Hat) is advantageous

Thales is a global leader in cutting-edge technologies for defense, aerospace, and cyber security and digital identity.

Your Mission as Workplace Service Administrator:

• Ensuring the smooth operation and support of the collaboration and workplace infrastructure
• Further developing the deployed solutions, including UCC and collaboration tools (Jabber, MS Teams, TIXEO), Realtime Visual Collaboration (iObeya), video conferencing technology, as well as Android mobile devices
• Independently planning and introducing innovative solutions based on business requirements, new introductions, and corporate guidelines
• Performing release and patch management for the supported services
• Actively participating in the planning and implementation of Workplace projects

What we look forward to:

• Successfully completed studies in computer science or a comparable qualification or professional experience; certificates or proofs are desirable
• Profound knowledge in operating Windows-based workplace infrastructures as well as good product knowledge in Voice/UCC solutions (e.g., Microsoft Teams, video conferencing, Cisco Jabber)
• Practical experience in managing services, projects, and hardware rollouts; additional knowledge in Microsoft 365, Cloud Services, Enterprise Networks, Windows Server, and Linux (Red Hat) is advantageous
• Experience with agile working methods and ITSM processes (SCRUM, DevOps, ITIL)
• Very good German and good English language skills, both written and spoken
• Analytical skills, quick comprehension, independent working style, and high service orientation

Thales invests more than 4 billion euros annually in research and development in key technologies such as artificial intelligence, cybersecurity, quantum and cloud technologies.

In 2024, the group generated sales of 20.6 billion euros.

For more than 83,000 employees in 68 countries, we open up forward-looking perspectives, realize individual career paths and enable creative freedom. This is achieved through courage, diversity and the firm will to make the demanding challenges of our time safer and more inclusive. With our sustainable, value-oriented personnel management, we actively advocate for diversity.

Say HI* – Your Way to Us

If the signs of the times point to change, our international teams are there to meet today's complexity with tomorrow's industry-leading technologies. Are you in? Your contact person Lena Digel is looking forward to your online application via our career portal.

Lena Digel – Talent Acquisition Partner #LI-LD2

Lena.DIGEL@thalesgroup.com

*Human Intelligence