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You will be our first leader to manage the Acceldata Academy end-to-end, from customer journeys to labs and certifications. Your work will influence how customers, partners, and internal teams learn, succeed, and grow with Acceldata.

Software Engineer - Backend

About this role in Acceldata Academy:You will be our first leader to manage the Acceldata Academy end-to-end, from customer journeys to labs and certifications. Your work will influence how customers, partners, and internal teams learn, succeed, and grow with Acceldata.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own the customer enablement and education lifecycle from onboarding to renewal.</li><li class="leading-relaxed">Build omnichannel touchpoints across email, in-app, and web.</li><li class="leading-relaxed">Partner with Product, Marketing, and Other CS team members to map user journeys and critical learning moments.</li><li class="leading-relaxed">Launch content campaigns to improve product usage, reduce support tickets, and drive value realisation</li><li class="leading-relaxed">hands-on in AI tools for content generation and possess innovative ways to generate multi-modality content.</li><li class="leading-relaxed">Drive content reporting - usage, effectiveness, sentiment, CSAT.</li><li class="leading-relaxed">Manage the Acceldata Academy portal and self-serve engagement strategy.</li><li class="leading-relaxed">Lead the Voice of Customer (VoC) program and implement improvements.</li><li class="leading-relaxed">Collaborate with our field team, SIs and partners to deliver technical training.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What We’re Looking For</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">10+ years in post-sales enablement and customer education.</li><li class="leading-relaxed">Proven experience in both CX strategy and technical content development.</li><li class="leading-relaxed">Good grasp of B2B SaaS data platforms (e.g., Hive, Spark, Snowflake, Kafka, Hadoop).</li><li class="leading-relaxed">Hands-on with LMS tools, instructional design, and a confident presenter with the ability to simplify deep tech topics.</li><li class="leading-relaxed">Comfortable leading live trainings and simplifying complex topics and technical storytelling.</li><li class="leading-relaxed">Strong analytical skills to report on content and customer engagement effectiveness.</li><li class="leading-relaxed">Bonus: certifications in cloud/data platforms, technical writing, or instructional design.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You’ll Own</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strategy & Leadership</li><li class="leading-relaxed">Define and execute the Acceldata Academy vision across digital CX and technical enablement.</li><li class="leading-relaxed">Build customer journeys from onboarding to expansion, using omnichannel learning interventions (Email, in-app, Web).</li><li class="leading-relaxed">Set and track metrics: time to value, usage growth, support deflection, CSAT.</li><li class="leading-relaxed">Own the Voice of Customer (VoC) program — design surveys, track sentiment, and close the loop on insights.</li><li class="leading-relaxed">Multi Media Tools - Creative AI Content Creation, Align enablement goals with CS, Product, and GTM teams.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Technical Enablement & Content Development</li><li class="leading-relaxed">Lead content creation: videos, labs, ILTs, eLearning modules, certifications.</li><li class="leading-relaxed">Convert product features into structured, outcomes-focused learning paths.</li><li class="leading-relaxed">Manage LMS tools (e.g., TalentLMS) and authoring platforms (Camtasia, Articulate, etc.).</li><li class="leading-relaxed">Set up and maintain training environments, demo sandboxes, and use-case simulations.</li><li class="leading-relaxed">Conduct live technical sessions and train-the-trainer programs.</li></ul>

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