ITSM Reporting Administrator

Arm, a leading provider of semiconductor IP, is seeking an ITSM Reporting Administrator to join their impactful service management team. This role is focused on delivering exceptional customer service and driving improvements in IT service management through data-driven insights. Responsibilities include creating and customizing reports, analyzing data, developing data visualizations, automating reporting processes, collaborating with internal customers, and providing training and support to end-users. The ideal candidate will have 4 to 7 years of experience in reporting, data analysis, and data visualization, strong communication and problem-solving skills, and a passion for delivering impactful insights.

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 About the job
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 Job ID 2023-9961 Date posted 11/07/2024 Location Bengaluru, India Category IT Arm architects the pervasive intelligence that is transforming our daily experience. Arm-based chips and device architectures orchestrate the performance of the technology that makes modern life possible. For over 30 years, we have been at the forefront of innovation, working closely with partners and customers bring ground-breaking technology to market. Arm-based chips are integrated into millions of devices annually. Our vision is of increase purpose and meaning, and we are growing to meet our vision of a secure, integrated and hyper-connected world. If you are passionate about user experience and want to shape the IT that arm colleagues use each day this is an amazing role for you! Job Overview Reporting into the ITSM Reporting Administrator role is part of an impactful service management team focusing on experience and a high level of customer service, delivering the right outcome to Arm. Responsibilities <ul><li>Report Development Create and customise reports and dashboards using reporting tools, such as ServiceNow / Performance Analytics, to meet specific business requirements.</li><li>Data Analysis Analyse data to identify trends, patterns, and areas for improvement in IT service management and other business functions.</li><li>Data Visualization Design visually engaging and easy-to-understand data visualisations to communicate key performance indicators (KPIs) and metrics.</li><li>Report Automation and Optimisation Develop automated reporting processes to save time and improve efficiency.</li><li>Customer Collaboration Work closely with internal customers, such as IT teams and business departments, to gather reporting requirements and provide data-driven insights.</li><li>Training and Support Assist end-users in accessing, interpreting, and utilising reports, providing training and support as needed.</li><li>Documentation Maintain documentation of reporting processes, data sources, and standard methodologies.</li><li>Issue investigation and resolution Investigate and resolve issues related to reporting functionality and data integration.</li><li>Quality Assurance Ensure the highest level of data quality, consistency, and security within all reporting solutions. </li></ul>
Required Skills And Experience <ul><li>4 to 7 Experience in reporting, data analysis, and data visualization.</li><li>Love working with both technical and non-technical people of diverse experience and backgrounds</li><li>Able to research and find information independently, which you freely disseminate</li><li>Open to being coached and mentored, and willing to spread your knowledge and expertise to others</li><li>Good communication and problem-solving skills </li></ul>
“Nice To Have” Skills And Experience <ul><li>ITIL v3 Foundation Certificate and/or ISO20,000 certification!</li><li>Understanding of Agile development practices </li></ul>
In Return With offices around the world, Arm is a diverse organisation of dedicated, innovative and highly talented professionals. By enabling a vibrant, inclusive, meritocratic, and open workplace, where all our people can grow and succeed, we encourage our people to share their unique contributions to Arm's success in the global marketplace. Accommodations at Arm At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process. Equal Opportunities at Arm Arm is an equal opportunity employer, committed to providing an environment of mutual respect, where equal opportunities are available to all applicants and colleagues. Arm prohibits discrimination or harassment of any kind based on race/ethnicity, religion, national origin, age, sex, sexual orientation, gender, gender identity and expression, disability, neuro-diversity, pregnancy, medical condition, marital status, citizenship status, military/veteran status, as well as those characteristics protected by applicable laws, regulations and ordinances. Hybrid Working at Arm Arm’s hybrid approach to working is centred around flexibility, where we split our time between the office and other locations to get our work done. Within that framework, we empower groups and teams to determine their own particular hybrid working pattern, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you. 
 
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