Ashland

Manager, Infrastructure Services & Operations

Ashland is seeking an experienced Infrastructure Manager to oversee and optimize our IT infrastructure & Operations in collaboration with our MSP partners. Our Ashland business partners and customers depend on this team to deliver high- quality and reliable services globally. The responsibilities of the position include providing a highly reliable 7x24 operations of data center services and networking, infrastructure lifecycle planning for global networking, telephony, data center and cloud hosting, successful implementation of infrastructure upgrades at Ashland locations and hosted data centers, implementing and maintaining cyber security standards applicable to networking and hosting, designing and executing key ITSM services including: Major Incident Management, Service Quality, Problem Management and Asset Management, defining SLA’s and holding internal / external partners accountable for meeting the SLA’s, operating a communications process around SLA performance, plans and continuous improvement, leadership of IT Infrastructure team with members from Ashland, our primary MSP and other key partners, membership of the Ashland Information Technology Leadership Team, budget planning and management for Infrastructure services, and employee development including performance, career planning & technical training plans.

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 About the job
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 Ashland Inc. Are you the kind of person that is always thinking, sketching, seeking, and adjusting? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious? As our business continues to grow, we are seeking an experienced Infrastructure Manager to oversee and optimize our IT infrastructure &amp; Operations in collaboration with our MSP partners. Our Ashland business partners and customers depend on this team to deliver high- quality and reliable services globally. Are you always solving? Then we’d like to meet you and bet you’d like to meet us. Ashland has an exciting opportunity for a Manager, Infrastructure Services &amp; Operations to join Ashland at our Hyderabad India location. This is a very visible, significant role within Ashland and the Information Technology function. This position will report to the Vice President and CIO of Ashland. The responsibilities of the position include, but are not limited to, the following: <ul><li>Responsible for providing a highly reliable 7x24 operations of data center services and networking</li><li>Infrastructure lifecycle planning for global networking, telephony, data center and cloud hosting</li><li>Successful implementation of infrastructure upgrades at Ashland locations and hosted data centers</li><li>Implement and maintain cyber security standards applicable to networking and hosting</li><li>Design and execution of key ITSM services including: Major Incident Management, Service Quality, Problem Management and Asset Management</li><li>Defining SLA’s and holding internal / external partners accountable for meeting the SLA’s. Operating a communications process around SLA performance, plans and continuous improvement.</li><li>Leadership of IT Infrastructure team with members from Ashland, our primary MSP and other key partners</li><li>Member of the Ashland Information Technology Leadership Team</li><li>Budget planning and management for Infrastructure services</li><li>Employee development including performance, career planning &amp; technical training plans </li></ul>
In order to be qualified for this role, you must possess the following: <ul><li>A minimum of a Bachelor’s degree</li><li>10+ years in Information Technology supporting networking, hosting and ITSM services</li><li>5+ years experience working with a global MSP in management as a customer or employee</li><li>5+ years experience managing a global team remotely</li><li>2+ years working with cloud hosting services</li><li>Direct experience leading multiple infrastructure services as a leadership team member</li><li>Direct and indirect leadership experience </li></ul>
The following skill sets are preferred by the business unit: <ul><li>Hosting and networking cyber security certification</li><li> Experience managing SAP landscapes (currently AIX based)</li><li> SD WAN and cloud networking Linux experience </li></ul>
In more than 100 countries, the people of Ashland LLC. (NYSE: ASH) provide the specialty chemicals, technologies and insights to help customers create new and improved products for today and sustainable solutions for tomorrow. Our chemistry is at work every day in a wide variety of markets and applications, including architectural coatings, automotive, construction, energy, personal care and pharmaceutical. Visit www.ashland.com to see the innovations we offer. At Ashland our vision is to be a leading, global specialty chemicals company whose inspired and engaged employees add value to all we touch. In fact our people, employees, customers and vendors define who we are. They are the driving force behind everything we do. Not only do we value our customers but we value our employees, and we work to offer them a dynamic and challenging environment. We hold ourselves to high standards at Ashland, and we value integrity and honesty. Ashland has a history of attracting the best people and keeping them. The reasons are simple: industry competitive salary and benefits, pay-for-performance incentive plans and a diverse work environment where employees feel challenged and valued. People come to Ashland and stay. As a growing Fortune 500 specialty chemicals company, we offer opportunities for development and advancement throughout our global organization. Our values define who we are and what we care about as a company. If you are looking for a relationship with a company instead of simply a job, this may be a great fit. Ashland is proud to be an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Gender Identity/Sexual Orientation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. NOTE: We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have a signed recruiting agreement in place to fill a specific position.
 
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