betfair

Customer Service Operator (Part Time)

Customer Service Operator (Part-Time, Night Team)

Betfair Australia seeks a passionate Customer Service Operator with strong customer service experience, a love for sports/racing, and excellent communication skills to join their dynamic team. You'll handle customer inquiries, place bets, and build relationships, ensuring a world-class betting experience.

<section aria-labelledby="job-description-title" class="styles--3vx-H" data-ui="job-description"><h2 id="job-description-title">Description</h2><div><p>We are on the hunt for a highly energetic Customer Service Operator to join our growing Customer Service Day Team. A role where no two days are the same, our Customer Service Team promises great personal and professional development, various wellbeing initiatives and a fun social calendar to match. </p><p>Join the dynamic team at Betfair Australia, the country's leading online sports betting exchange platform. We revolutionize the way people bet by offering innovative and transparent betting solutions. With a commitment to integrity and customer satisfaction, we strive to provide a world-class betting experience to our users.</p></div></section><section aria-labelledby="job-requirements-title" class="styles--3vx-H" data-ui="job-requirements"><h2 id="job-requirements-title">Requirements</h2><div><p><strong>What we are looking for:</strong></p><ul> <li>A gun who has a love of sport and/or racing and all things related!</li> <li>Someone who enjoys teamwork in a dynamic, fun and fast paced environment</li> <li>A superstar who has strong customer service experience</li> </ul><p></p><p><strong>With great progression, career development opportunities and the chance to work with an inclusive and fun team (amongst a host of other cool stuff) a day includes:</strong></p><ul> <li>Undertaking the registration and education of new customers</li> <li>Efficiently and professionally answer calls and emails from customers, provide betting information and accurately complete bet placement on their behalf</li> <li>Responding promptly to incoming customer queries via phone calls and emails</li> <li>Assisting with and ensuring team procedures are appropriately documented</li> <li>Processing customer KYC (Identity Verification) checks across a variety of different methods</li> <li>Continually updating knowledge around betting products</li> <li>Making outbound calls to establish and develop relationships with current and prospective customers</li> </ul><p></p><p><strong>But there is a catch. To be in the running for this great role, you should have:</strong></p><ul> <li>A passion for customer service!</li> <li>An understanding of upholding confidentiality of sensitive customer information</li> <li>The ability to make clear and well-reasoned decisions</li> <li>Availability to work out of hours shifts and weekends</li> <li>A high level of attention to detail, with an ability to effectively prioritise tasks</li> <li>Strong computer literacy and familiarity of MS Office Applications</li> <li>Excellent written and verbal communication skills</li> <li>Initiative. You get things done</li> </ul></div></section><section aria-labelledby="job-benefits-title" class="styles--3vx-H" data-ui="job-benefits"><h2 id="job-benefits-title">Benefits</h2><div><p><strong>Sound like you’d be a good fit? Well check out what we provide our passionate people:</strong></p><ul> <li>Tailored leave options – competitive parental leave, cultural leave swap, volunteer leave, study leave etc. </li> <li> A genuine focus on personal and professional development - including a combination of incredible internal Leadership Development Programs, peer to peer learning and self-chosen learning opportunities.</li> <li>Up to $2000 per year for you to choose how you spend through our much loved BestYou program.</li> <li>An ongoing commitment to Diversity, Equity and Inclusion.</li> <li>Supportive wellbeing initiatives including access to our Employee Assistance Program.</li> <li> A dedicated internal events team focused on bringing a mix of educational, social, celebratory, and philanthropic activities,</li> <li> A generous bonus scheme – if we win, you win! And we like to win.</li> </ul><p></p><p><strong>Interested?</strong></p><p>At Betfair we are committed to building a workplace where everyone can fulfil their full potential. We pride ourselves on fostering an environment where all employees feel welcome and included.</p><p>We encourage people of all walks of life, abilities, and backgrounds to apply.</p><p>&nbsp;We are proudly a WORK180 endorsed employer for women, to learn more of our commitment to Diversity and Inclusion please visit <a tabindex="0" data-role="button-link" class="button--2de5X button--14TuV tertiary--1JsWJ external" rel="nofollow noreferrer noopener" target="_blank" href="https://work180.com/en-au/for-women/employer/betfair-australia">https://work180.com/en-au/for-women/employer/betfair-australia</a>.</p><p>&nbsp;Studies show that women are likely to only apply for a job if they meet 100% of the criteria outlined in the job ad. Even if you don’t hit 100%, click apply! You never know where it may lead to.</p><p>&nbsp;Interested in applying? Please click Apply now and submit an up to date Cover Letter and Resume.</p><p>&nbsp;We are committed to responding to <strong>all</strong>candidates within four weeks of application. </p></div></section>