Blueprint gaming 

Service Support Centre Manager

The Service Support Centre Manager will oversee all Service Centre activities, ensuring efficient receipt, storage, repair, and distribution of goods while upholding service and health and safety standards. Key responsibilities include managing daily operations, accurate stock management, effective warehouse organization, and staff management, including recruitment, training, performance reviews, and conflict resolution. The role also requires ensuring compliance with laws, regulations, and health and safety standards, conducting risk assessments, and preparing regular reports with KPI analysis. Strategic planning for warehouse operations, process optimization, budget management, and continuous improvement initiatives are also critical. The manager must foster a safe, efficient, and motivated work environment.

Reporting directly to the Director of Operations, this role is the overall management and supervision of Service Centre activities to ensure the efficient receipt, storage, repair and distribution of goods while maintaining optimum levels of service and Health &amp; Safety standards.<h2>Main duties and responsibilities include</h2> &nbsp;<ul><li>Accountable for ensuring day-to-day operations activities are processed efficiently and accurately whilst maintaining agreed levels of service.</li><li>Overseeing accurate stock management: <ul><li>Monitoring and managing stock levels to prevent overstocking or shortages in both Storage and Repair locations.</li><li>Implementing and maintain stock control procedures to minimise stock loss or damage.</li><li>Ensuring stock is stored appropriately according to demand to enable optimum picking efficiencies.</li><li>Implement stock checking and reconciliation procedures, ensuring stock is stored accurately with any discrepancies being investigated and addressed efficiently.</li></ul></li></ul><ul><li>Effective warehouse organisation and management: <ul><li>Ensuring the layout of the warehouse enables efficient space utilisation.</li><li>Maintaining a clean and safe working environment</li><li>Implement and enforce safety procedures and regulations ensuring policies are adhered to at all times.</li><li>Ensuring that warehouse equipment is properly maintained and in good working condition, communicating and scheduling maintenance and repairs where necessary.</li></ul></li></ul><ul><li>Responsible for staff management: <ul><li>Recruitment and training of new employees, including creation and implementation of induction plans and training schedules.</li><li>Conduct regular performance reviews, providing appropriate feedback, documentation and ongoing training and development plans.</li><li>Ensuring individual’s tasks and responsibilities are communicated clearly and effectively, ensuring appropriate motivation and allocation of staff within departments.</li><li>Monitoring and reviewing resource levels, ensuring adequate resource is available to meet both operational and financial needs.</li><li>Dealing with employee relation issues including conducting disciplinary or grievance procedures if necessary.</li></ul></li></ul><ul><li>Responsible for ensuring compliance in relation to relevant laws, regulations, and health and safety standards and maintaining accurate and up-to-date records.</li><li>Ensuring compliance with all relevant laws, regulations, and health and safety standards, including the ability to conduct and document risk assessments, lead internal audits (compliance and H&amp;S), and create and maintain clear, practical policies where required. The role also involves keeping all related records accurate, current, and audit-ready.</li><li>Preparing and presenting weekly and monthly reports including but not limited to; <ul><li>Gathering relevant data to develop, monitor and analyse weekly and monthly KPIs providing the appropriate comments and actions.</li><li>Overseeing reconciliation of reports and systems, ensuring all data is accurate and any discrepancies are investigated and addressed effectively.</li></ul></li><li>Responsible for strategic operational planning and processes optimisation: <ul><li>Develop and implement strategic plans for warehouse operations to ensure efficiency and cost-effectiveness.</li><li>Continuously evaluate and improve warehouse processes to enhance productivity.</li><li>Implement best practices to streamline workflows and reduce operational costs.</li><li>Develop and manage the warehouse budget, ensuring cost-effectiveness and efficient resource allocation.</li><li>Lead initiatives for continuous improvement in warehouse operations.</li></ul></li></ul>&nbsp;<h2>Qualifications &amp; Skills</h2> &nbsp;<ul><li>Proven experience within an Operations management or Warehouse /Service Centre management role is essential, ideally within a fast-paced business to business organisation. Ideal background within site management /transport/production.</li><li>Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field is desired but not essential.</li><li>Experience working with Microsoft Office, particularly with intermediate Excel skills to be used to produce and analyse multiple reports.</li><li>Proficient in warehouse management systems (WMS) and other relevant technology tools. Knowledge of both SAP and Salesforce CRM is desirable along with the ability to learn new systems quickly.</li><li>Clear understanding of the impact of KPI's/service level.</li><li>Excellent leadership and change management.</li><li>Excellent communication skills at all levels to ensure effective relationship building with other teams and challenge where appropriate.</li><li>Strategic mindset with the ability to align warehouse operations with overall business objectives. Experience in contributing to long-term planning and decision-making.</li><li>Ability to motivate and develop the teams.</li><li>Strong analytical and problem-solving skills to address operational challenges promptly. Ability to review large sets of data and provide workable, logical solutions.</li><li>Familiar with cost analysis and cost saving practices.</li><li>Exceptional organisational, time management and project tracking abilities. The ability to work effectively under pressure, multitask, whilst meeting set deadlines and always maintaining accuracy.</li><li>Commitment, a strong work ethic and a ‘can do’ attitude is essential. Ability to use initiative to create and/or seek out solutions</li></ul>Basic salary is supported by a generous bonus scheme and many benefits offered by the business.If you think you have what it takes to join our fast paced and exciting industry then we welcome your application!Please forward your CV and covering letter to hr@blueprintgaming.com.&nbsp;*Privacy NoticeThe personal data in your application will be used for the sole purpose of filling the job role. We do not keep the CV on our system therefore in the event of unsuccessful application, the information provided by you will be permanently deleted.

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Skill required: Procure to Pay - Invoice Processing Designation: Procure to Pay Operations New Associate Qualifications:Any Graduation Years of Experience:0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices. Refers to the systematic handling and management of incoming invoices within a business or organization. It involves tasks such as verifying the accuracy of the invoice, matching it with purchase orders and delivery receipts, and initiating the payment process. Automated systems and software are often employed to streamline and expedite the invoice processing workflow, improving efficiency and reducing the likelihood of errors. What are we looking for? Ability to meet deadlines •Ability to perform under pressure •Problem-solving skills • Detail orientation •Ability to establish strong client relationship •Finance and Accounting •Excel •Good Communication skills both written and verbal Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your primary interaction is within your own team and your direct supervisor • In this role you will be given detailed instructions on all tasks • The decisions that you make impact your own work and are closely supervised • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work • Please note that this role may require you to work in rotational shifts

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