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CData

Technical Support Engineer II

Technical Marketing Engineer

Software Development Engineer III

Tech Lead - Connect Cloud

As a Technical Support Engineer II, you will diagnose and troubleshoot technical issues, including account setup and network configuration. You will ask customers targeted questions to understand the root of the problem, track issues to resolution, and guide clients through solutions via phone, email, or chat. You will also escalate issues, refer to resources, ensure proper logging, and prepare reports. In addition, the role involves basic code analysis and understanding customer requirements for mapping flows.

In the age of digital transformation, data has become increasingly vital to core business operations. But with so many cloud applications and platforms available today, data has become more decentralized than ever. CData is the real-time data connectivity company. Our easy-to-use integration products allow users to work with their data where, when, and how they need it. With a robust library of real-time data connectors, users can access data from hundreds of applications, tools, and systems – on-premises or in the cloud. CData is a global company, headquartered in Chapel Hill, NC with about 350 team members worldwide. More than 10,000 organizations rely on CData technologies to overcome data fragmentation challenges and unlock value from diverse, dispersed data assets. This position will join our India team, operating out of our Bangalore office where we have nearly 100 team members.</div>CData’s ODBC/JDBC/ADO.NET drivers are used in enterprise data applications for Data Integration, Master Data Management (MDM), Low-Code Development, Business Intelligence, and Artificial Intelligence. With 250+ drivers and connector for Databases, file system, and SAAS application APIs. We are seeking an experienced Technical Support Engineer II engineer to help assist with technical issues through email, chat support, and on the phone. This position requires exceptional problem-solving skills as you will be tackling new and unique challenges every day with no set script to resolve an issue. The ability to research both alone and in a team to reproduce and debug customer issues is essential. As being the first point of contact of the company, applicants should have excellent communication skills as well as being able to quickly learn new topics. Programming knowledge is required as well as a bachelor's degree in a STEM field (Computer Science, Engineering, etc.).&nbsp; &nbsp;Key Responsibilities:&nbsp; &nbsp;Responsibilities include but are not limited to:&nbsp; <ul> <li>&nbsp;Diagnose and troubleshoot technical issues, including account setup and network configuration.&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">Ask customers targeted questions to quickly understand the root of the problem.&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">Track computer system issues through to resolution, within agreed time limits.&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">Talk clients through a series of actions, either via phone, email, or chat, until they have solved a technical issue.&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">Escalate ongoing support issues to higher management in the Technical Support or Engineering Department.&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">Refer to internal or external resources to provide accurate tech solutions.&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">Ensure all issues are properly logged.&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">Prioritize and manage several open issues at one time.&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">Prepare accurate and timely reports.&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">Document technical knowledge in the form of notes and manuals.&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">Perform basic code analysis or setup debug projects to troubleshoot low-level coding issues&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">To understand customer requirements and design a mapping flow accordingly.&nbsp;</li> </ul> &nbsp;Qualifications/Requirements: &nbsp; <ul> <li>&nbsp;Excellent communication skills (both verbal and written).&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="1" data-aria-level="1">Exceptional problem-solving skills.&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="1" data-aria-level="1">Ability to read and write code to solve basic problems in at least 1 language.&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1">Ability to work independently and in a team.&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1">Experience with C# or Java or Python preferred but any other previous programming experience is a plus.&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1">A good understanding of relational databases. &nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1">Strong Knowledge of SQL concepts such as JOIN, aggregation, etc.&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1">Having experience in any Linux environment, Cloud infrastructure, DevOps is a plus. &nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1">Have&nbsp;2 to 3 years of experience in a client-facing (Technical) role.&nbsp;&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1">Knowledge about data models and querying. &nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1">Able to prioritize projects/tasks based on the SLAs and Client Requirements. &nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1">Solid understanding of APIs.&nbsp;</li> </ul><div class="content-conclusion"> Important Notice: The CData recruitment team does not use SMS or WhatsApp to communicate with job applicants. If you receive a message from these platforms claiming to be from CData regarding a job opportunity, please be aware that it is a scam. All current open positions are listed on our CData Careers page. Please use the Apply Now link or apply via LinkedIn. &nbsp;</div>

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The Content Specialist will be responsible for creating digital and traditional Client Services documentation. This role requires a strategic thinker with strong writing and editing skills, and experience in financial and technology markets. The specialist will create articles, FAQs, white papers, and other materials to improve client support. They will need to understand target audiences and translate technical content into clear, informative material, working collaboratively with cross-functional teams. Responsibilities also include following data and trends to maximize content impact and supporting various teams within the company.

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<div> <h3>Company Overview</h3> Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. 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Before applying, please be sure you fit these criteria: <ul> <li>Ability to provide a writing portfolio that includes professional works. Financial or Technology subjects preferred.</li> <li>Self-motivated person who is passionate about their work.</li> <li>Strong presentation, communication, writing, editing, and research skills</li> <li>Understanding of technical, financial, and business subjects, as well as a general understanding of Artificial Intelligence and prompting strategies</li> <li>Track record of attracting, retaining, and growing an audience using compelling content in articles, white papers, advertising, email, and video</li> <li>You have a growth mindset and a great attitude, and tend to seek team and company success over self-promotion.</li> </ul> <h4>Responsibilities:</h4> <ul> <li>Create informational, clear, and detailed Client Services documentation to improve client support across mediums, including articles, FAQs, white papers, video scripts, web pages, email, direct mail, and others.</li> <li>Become an expert in our target audiences of individual traders and investors, financial advisors, hedge funds and brokers.</li> <li>Relentlessly follow data and trends to maximize the impact and effectiveness of content and copy across mediums.</li> <li>Translate engineering-focused documentation and other highly technical content into clear, informative material that our target audiences find easy to consume.</li> <li>Work collaboratively within a cross-functional team environment to analyze, create, and maintain messaging in a timely and consistent manner.</li> <li>Ability to quickly conduct research on trends and topics within the finance and technology sectors</li> <li>Support a variety of teams across the company.</li> </ul> Which skills are required: <ul> <li>Bachelor's&nbsp;in journalism, marketing, communications or related field preferred</li> <li>3-5 years of experience editing, proofreading and feature article writing</li> <li>3+ years of experience writing for a B2B audience</li> <li>Financial and technical writing experience</li> <li>Comfortable working under time-sensitive deadlines</li> <li>Ability to prioritize and manage multiple high-priority pieces</li> <li>Superior writing skills in English</li> <li>Flawless accuracy in terms of grammar and information</li> <li>Meticulous attention to detail</li> <li>Takes initiative and solves problems independently</li> </ul> &nbsp;To be successful in this position, you will have the following: <ul> <li>Self-motivated and able to handle tasks with minimal supervision.</li> <li>Superb analytical and problem-solving skills.</li> <li>Excellent collaboration and communication (Verbal and written) skills.</li> <li>Outstanding organizational and time management skills.</li> </ul> <h3>Company Benefits &amp; Perks</h3> <div> <ul> <li>Competitive salary, annual performance-based bonus and stock grant</li> <li>Retirement plan 401(k) with competitive company match</li> <li>Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium.</li> <li>Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)</li> <li>Paid time off and a generous parental leave policy</li> <li>Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snacks</li> <li>Corporate events, including team outings, dinners, volunteer activities and company sports teams</li> <li>Education reimbursement and learning opportunities</li> <li>Modern offices with multi-monitor setups</li> </ul> </div> &nbsp;</div>

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