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Cloud Chamber

Dev QA Test Lead

Temporary Associate Producer

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Senior Combat Designer

Cloud Chamber is seeking a Dev QA Lead to guide the internal QA team in providing a seamless game development process. This role involves collaborating with the QA Manager and leadership to drive testing coverage, identify challenges, and ensure smooth communication across development pods. The Lead will be responsible for vetting issues, assigning tasks, supporting testers in test planning, and mentoring the team to foster skill development and career growth. The responsibilities include leading and supporting the Dev QA team, aligning on testing strategies with QA leadership and development teams, overseeing test planning, and ensuring quality standards are met at every stage of development. The role also involves creating test documentation and managing the QA team's questions and concerns.

&nbsp; 
Cloud Chamber is looking for an experienced Dev QA Lead to join our studio. You will be responsible for guiding our internal QA team in providing a seamless and exceptional game development process. In this role, you’ll work closely with the QA Manager and team leadership to drive testing coverage across all development pods, proactively identifying challenges and ensuring smooth communication. As a Lead, you’ll be responsible for vetting issues, assigning tasks, and supporting testers in their test planning. Beyond technical leadership, you’ll also focus on mentoring your team—helping them grow their skills, advance their careers, and maintain their well-being in a fast-paced, creative environment. 
Job Details: 
<ul style="text-align: justify;"> 
<li style="font-size: 12pt;">Lead and support the Dev QA team, ensuring efficient test execution and issue tracking.</li> 
<li style="font-size: 12pt;">Collaborate with QA leadership and development teams to align on testing strategies.</li> 
<li style="font-size: 12pt;">Manage and mentor your team, fostering career growth, skill development, and overall well-being.</li> 
<li style="font-size: 12pt;">Oversee test planning, assign tasks, and validate reported issues.</li> 
<li style="font-size: 12pt;">Ensure quality standards are met at every stage of development.</li> 
<li style="font-size: 12pt;">Triage and vet bugs reported each day in our bug tracking database.</li> 
<li style="font-size: 12pt;">Coordinate and report on testing efforts with all disciplines and project stakeholders.</li> 
<li style="font-size: 12pt;">Create and review Testrail Test Suites &amp; cases.</li> 
<li style="font-size: 12pt;">Create documentation for QA testing processes.</li> 
<li style="font-size: 12pt;">Manage and resolve questions and concerns from the QA team.</li> 
<li style="font-size: 12pt;">Monitor and adjust tester workloads as necessary.</li> 
</ul> 
<h2 style="text-align: justify;">Skills, Experience and Qualifications:</h2> 
<ul style="text-align: justify;"> 
<li style="font-size: 12pt;">Previous experience leading a team of development testers, or applicable management experience.</li> 
<li style="font-size: 12pt;">Able to work independently &amp; autonomously, as well as part of a team.</li> 
<li style="font-size: 12pt;">Able to accurately follow through on task instructions.</li> 
<li style="font-size: 12pt;">Strong communication and organizational skills, with the ability to navigate complex development environments.</li> 
<li style="font-size: 12pt;">Expertise in test planning, issue vetting, and task management.</li> 
<li style="font-size: 12pt;">Passion for supporting and developing team members to reach their full potential.</li> 
<li style="font-size: 12pt;">Self-motivated, a positive force multiplier, great team-player attitude.</li> 
<li style="font-size: 12pt;">Able to partner with a diverse group of personalities effectively and constructively.</li> 
<li style="font-size: 12pt;">Flexible and collaborative mindset and attitude.</li> 
<li style="font-size: 12pt;">Uncompromising ethics and unwavering integrity.</li> 
<li style="font-size: 12pt;">Willing to uphold the values of Cloud Chamber.</li> 
</ul> 
Please note that 2K Games and its studios never use instant messaging apps or personal email accounts to contact prospective employees or conduct interviews. When emailing prospective employees we only use 2K.com accounts. #LI-Hybrid

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<h2>About AlphaSense:&nbsp;</h2> 
The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. 
The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&amp;P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!
<div><h3>Summary</h3> 
Reporting to Billing &amp; Collections Manager the position will be the primary point of contact for a variety of AR related activities focused on resolving client communications regarding billing and collections inquiries, as well as internal requests regarding the same. This role will be responsible for overseeing all vendor onboarding and third-party platform management. With an emphasis on prompt and accurate communications the ideal candidate will be able to strictly adhere to our companies SLA standards and ensure every message is escalated accordingly if it cannot be actioned in real time directly. You will work as part of a growing team at a well-funded growth-stage tech company, and you will have direct communications with clients and several internal teams. There will be significant opportunity to advance your career as the company scales. 
<h3>Qualifications</h3> 
<ul> 
<li>Preference for a candidate with a BCOM / MCOM/ BBA / MBA in Finance.</li> 
<li>2+ years of experience in O2C collections, Vendor Onboarding, Revenue recognition &amp; reconciliation and Email Queue or Case Management.</li> 
<li>Preference for candidates who have worked with Salesforce and Maxio/NetSuite.&nbsp;</li> 
<li>Primary Skills: Excellent Written and Verbal Communication, Data Management, Customer Service, Billing and Collections Experience, Problem Solving and Multitasking.&nbsp;</li> 
<li>Secondary Skills: Time Management Skills, Ownership of case management, Excel and Gsuite.</li> 
</ul> 
<h3>Key Responsibilities</h3> 
<ul> 
<li>Email Queue Management: Will be responsible for keeping the combined Billing &amp; Collections email queue within 24 business hours SLA; the candidate will work as the primary point of contact for all new email threads to ensure routine questions and vendor onboarding requests are dealt with in a timely manner or escalated internally where appropriate. Existing threads will be assigned and connected to the dedicated AR Lead or Biller where applicable and appropriate. Some specific responsibilities include but are not limited to:</li> 
<ul> 
<li>The Queue Specialist will handle the completion of Banking Forms and provide other such Financial documentation such as W9’s, Tax Certificates, etc. – any forms requiring internal escalation, the Queue Specialist will manage the corresponding case until the client or internal contact is provided what is needed.</li> 
<li>The Queue Specialist will resubmit invoices through the billing system by email or by vendor portal as needed if the client provides updated billing information post sale/renewal.&nbsp;</li> 
<li>The Queue Specialist will respond to urgent escalation requests and flag internally the appropriate party for support, where needed.&nbsp;</li> 
<li>The Queue Specialist will ensure all open cases are being managed by the team and actioned in a timely manner, once assigned.</li> 
</ul> 
<li>Vendor Onboarding: The Queue Specialist will routinely handle the creation and documentation of external third party vendor websites for the internal usage of the Billing &amp; Collections team through a consolidated password sharing application for security purposes.</li> 
<li>Contract Review: Review contract and SFDC data, audit sales orders and invoices within the billing system and ensure they are delivered successfully to clients (and meet client requirements). Ensures compliance with company policies and procedures. Understanding contract structure, billing practices, and customer policies from both a customer-facing and a finance department perspective; Must be able to resolve simple billing issues without escalation and know when to flag a case for internal audit by the biller and management team per specified protocols.&nbsp;</li> 
</ul> 
Note: -&nbsp;We are looking for candidate who is ready to work in NY or EST shift hrs. 
Immediate Joiners will be preferred. 
<h3>Skills And Requirements</h3> 
<ul> 
<li>Minimum 2 years’ experience in AR, O2C and collections process, whether directly as a biller, a collections specialist or a queue management specialist.</li> 
<li>Advanced proficiency in Excel is encouraged.&nbsp;</li> 
<li>Strong analytical skills are essential; the ideal candidate will have a keen eye for detail and will not allow emails or cases to fall through the cracks.</li> 
<li>Strong oral and written communication skills in English with the ability to effectively gather and convey information via e-mail or phone with people located in other non-local offices and in different time zones.</li> 
<li>Experience with Maxio, NetSuite, Sage Intacct and Salesforce will be preferred.</li> 
<li>The ideal candidate will be a self-motivated, proactive, deadline-oriented, fast learner, who is an organized, dedicated, flexible, hands-on team player with excellent problem-solving skills. "Roll-up-the-sleeves" approach is required. Comfortable in an unstructured, dynamic, fast-paced environment.</li> 
<li>Extended hours required during peak business periods – financial close, audit periods, and as required by management.</li> 
<li>Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared. Perform account reconciliations (with banks and payment gateways). Maintain the billing system. Generate invoices and account statements as needed upon request.</li> 
<li>Monitor and collect accounts receivable email queue; strengthen and grow relationships with clients by communicating with customers regarding past-due accounts and ensuring the AR Lead responsible for primary outreach is keeping to their queue.</li> 
<li>Support other accounting and finance team members and assist in general financial management and analysis. Proficiency with Microsoft Office (Excel, Word, etc) and Google Drive. Ability to work independently, and exercise integrity and confidentiality in handling information.</li> 
<li>Ensure accurate and timely invoicing through the resolution of client invoicing issues. Interface with the sales, and customer delivery teams in the field. Ensure compliance with client systems.</li> 
<li>Timely and efficient monthly close through the support of the Finance team on any ad hoc requests that require time sensitive attention and support from the Billing &amp; Collections team the Queue Specialist may be able to assist on.</li> 
</ul>
</div>
<div>
AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. 
In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. 
Recruiting Scams and Fraud 
We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: 
<ul> 
<li style="font-size: 12pt;">AlphaSense never asks candidates to pay for job applications, equipment, or training.</li> 
<li style="font-size: 12pt;">All official communications will come from an @<a href="http://alpha-sense.com/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=http://alpha-sense.com/&amp;source=gmail&amp;ust=1740162734907000&amp;usg=AOvVaw2sfhQUZloRzVpQ4Yj1Ftlo">alpha-sense.com</a>&nbsp;email address.</li> 
<li style="font-size: 12pt;">If you’re unsure about a job posting or recruiter, verify it on our&nbsp;<a href="https://www.alpha-sense.com/careers/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.alpha-sense.com/careers/&amp;source=gmail&amp;ust=1740162734907000&amp;usg=AOvVaw3I0CFwb1ser7ImCRD48YOl">Careers page</a>.</li> 
</ul> 
If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.
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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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