We combine the spirit of a startup with the gravitas of an established business and experienced leadership team. Contentstack is an award-winning business, recognized by leading analysts and endorsed by Fortune 500.

Contentstack

Senior Customer Success Manager

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Contentstack is seeking a Sr. Customer Success Manager (CSM) to serve as a strategic advisor and partner to enterprise customers, aligning platform capabilities with their business and technical goals. This role involves accelerating adoption, realizing value, and driving digital experience transformation. The CSM will manage post-sale customer relationships, develop strong stakeholder relationships, and co-create success plans. Responsibilities include monitoring customer health, orchestrating cross-functional resources, guiding customers on best practices, delivering platform education, and advocating for customer success internally. The role also includes owning an expansion quota and identifying growth opportunities, understanding customer organizations, and staying aware of industry trends. Candidates should have 8-12 years of experience in Customer Success or related fields, experience with technically complex products, and strong communication and analytical skills.

Senior Software Engineer II

<div>What is Contentstack? <div>Contentstack is on a mission to deliver the world’s best digital experiences through a fusion of cutting-edge content management, customer data, personalization and AI technology. Iconic brands, such as AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi and Walmart, depend on the platform to rise above the noise in today's crowded digital markets and gain their competitive edge. </div> <div>Contentstack and its employees are dedicated to the customers and communities they serve. The company is recognized for its unmatched customer care and tradition of giving back globally through the Contentstack Cares program, including proud support of Pledge 1% and Girls Who Code.</div>  Learn more at <a class="c-link c-link--focus-visible" href="http://www.contentstack.com/" target="_blank" data-stringify-link="http://www.contentstack.com" data-sk="tooltip_parent">www.contentstack.com</a>. Who Are We? At Contentstack we are more than colleagues, we are a tribe. Our vision is to pursue equity among our communities, employees, partners, and customers. We are global-diverse yet close; distributed yet connected. We are dreamers and dreammakers who challenge the status quo. We do the right thing, even when no one is watching. We are curious trendspotters and brave trendsetters. Our mission is to make Contentstack indispensable for organizations to tell their stories and to connect with the people they care about through inspiring, modern experiences. We care deeply about our customers and the communities we serve. #OneTeamOneDream. Chalo, let’s go!</div><div>What Are We Looking For? At Contentstack, we help the world’s most innovative brands deliver cutting-edge digital experiences through our composable digital experience platform. Our Customer Success team is built on four pillars: Strategic Partnership, Operational Excellence, Outcome Realization, and a Culture of Trust.&nbsp;As a Sr. Customer Success Manager (CSM), you’ll serve as a strategic advisor and partner to enterprise customers, aligning our platform capabilities with their most critical business and technical goals. You’ll play a hands-on role in accelerating adoption, realizing value, and helping customers lead the way in digital experience transformation.&nbsp;This role is ideal for someone who thrives at the intersection of product, strategy, and customer outcomes—and who is excited to empower developers, marketers, and digital leaders to innovate with confidence. If you feel like this is a match, we’d love to hear from you! Here's what you'll be doing: Strategic Partnership &amp; Relationship Management <ul> <li>Own the post-sale customer relationship, acting as the primary point of contact and strategic partner throughout the customer journey.</li> <li>Develop strong relationships with stakeholders across customer teams—from product managers to developers to executive sponsors.</li> <li>Drive stakeholder alignment and shared accountability around outcomes, success metrics, and adoption milestones. </li> </ul> Drive Value Realization &amp; Adoption <ul> <li>Co-create and manage success plans grounded in tangible business goals (e.g., faster time to market, increased reusability, improved developer velocity).</li> <li>Monitor key health indicators to identify opportunities and risks, and take proactive action to improve adoption and retention.</li> <li>Orchestrate cross-functional resources—Services, Support, Solutions Architects, Product—to ensure timely delivery and effective enablement. </li> </ul> Customer Enablement &amp; Empowerment <ul> <li>Guide customers on best practices in implementing and scaling with Contentstack’s composable DXP, including APIs, integrations, and workflows.</li> <li>Deliver ongoing platform education in the context of the customer’s use cases and future goals.</li> <li>Establish operational rhythms, playbooks, and self-service resources to reduce friction and increase platform confidence. </li> </ul> Advocate Internally for Customer Success <ul> <li>Act as the customer’s voice within Contentstack—surfacing insights, feedback, and opportunities to influence product roadmap and internal prioritization.</li> <li>Partner with Product and Engineering teams to escalate and resolve issues with speed and transparency.</li> <li>Contribute to the evolution of internal tools and processes that improve customer experience and scale. </li> </ul> Drive Growth &amp; Own Expansion <ul> <li>Own a defined expansion quota, with direct accountability for identifying, qualifying, and driving growth opportunities across your portfolio.</li> <li>Track customer adoption maturity across key product areas and map growth plays to each customer’s unique goals and business outcomes.</li> <li>Develop a deep understanding of the customer’s organization, corporate objectives, financial earnings reports and insights, news, market conditions, industry, use of technologies, vendors and solutions, and partners to; identify opportunities to expand their use of Contentstack products and to consolidate their tech stack using Contentstack. Stay apprised as things change.</li> <li>Awareness of competitive landscape, competitive solutions, market and tech industry trends to identify risk and threats.</li> <li>Ensure expeditious, high-quality implementation of new Contentstack solutions, customer enablement and feature adoption, which entails effective partnership with Contentstack’s Services team.</li> <li>Champion expansion as a natural outcome of realized value and strong platform fit.</li> </ul>   What Really Gets Us Excited About You? <ul> <li style="font-weight: 400;">8-12 years&nbsp;of experience in Customer Success, Enterprise Consulting, or SaaS Account Management, with exposure to technically complex products or platforms.</li> <li>Experience guiding enterprise customers through complex change initiatives, including digital transformation projects, platform migrations, and multi-phase onboarding programs.</li> <li>Ability to analyze customer usage data, KPIs and health indicators to identify opportunities for improvement and translate into actionable recommendations, plan and path to solutions.</li> <li>Demonstrated experience and/or knowledge of marketing automation technologies, or contact center technologies digital transformation, AI solutions, market research and insights, business analytics, emerging technologies, and data management platforms and technology.</li> <li>Strong program management experience overseeing large, cross-functional teams to ensure timely execution of deliverables.&nbsp;</li> <li>Proven ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners, as well as mapping business requirements into technical features.</li> <li>Interest in continuously learning and advancing understanding of tech industry, customer experience technologies, technology platforms and solutions, AI advancement, and trends with top global brands</li> <li>Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.</li> <li>Organized, resourceful, and data-driven, with a bias for action and accountability.</li> <li>Familiarity with MACH architecture, agile delivery models, or the partner ecosystem (system integrators, agencies) is a plus.</li> <li>PMP, Agile, or Customer Success certifications are a bonus.</li> <li>Bachelor's degree or equivalent experience.</li> <li>Ability to travel up to 25% as needed.</li> </ul>   Salary for this role ranges from $115,000 - 125,000 base plus commission based on skillset and experience.  </div><div>What Do We Offer? Interesting Work | We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it.&nbsp; Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected. Bragging Rights | We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi, Walmart, and many more! One Team One Dream | This is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it’s a great time to be joining…   To review our Privacy Policy, please click <a href="https://www.contentstack.com/legal/privacy-notice-for-candidates/" target="_blank">here</a>.</div>

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Kaizen Gaming, the company behind Betano, is a leading GameTech company operating in 19 markets worldwide, focused on leveraging cutting-edge technology to provide an exceptional experience to millions of customers. As a Backend Engineer, you will be part of an autonomous Agile team, collaborating with the Product Owner, Agile Delivery Lead, Automation Testers, and other Software Engineers. Your role will involve creating competitive advantages for Kaizen and delivering a unique online experience. You will be responsible for various projects, including customer-facing websites, mobile applications, admin tools, internal systems, and backend services, many of which handle high volume and traffic. Your responsibilities include conceptualizing and implementing new solutions from start to finish, translating requirements into robust technological systems for a large-scale, highly available infrastructure, designing, building, and maintaining efficient, reusable, and reliable code, researching new technologies, and shipping high-value features rapidly. You will also be encouraged to challenge the status quo and contribute to team and product improvement.

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<div class="content-intro"> We are Kaizen Gaming Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.&nbsp; Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential? </div> Let's start with the role You will join an autonomous Agile team and work closely with the Product Owner, Agile Delivery Lead, Automation Testers and other Software Engineers to create a competitive advantage for Kaizen and offer a unique online experience to our customers. Software engineers in Kaizen are responsible for a multitude of projects, from our customer-facing websites and mobile applications to our admin and internal tools and backend services, most of them withstanding high volume / traffic. <div>As a Software Engineer you will:</div> <ul style="margin: 0;"> <li>Create new solutions and see them through, from conception to production;</li> <li>Turn requirements into simple and sophisticated technological systems. Our large scale, highly available infrastructure is at the core of that challenge;</li> <li>Design, build, and maintain efficient, reusable, and reliable code;</li> <li>Research new technologies to find new and efficient ways to solve day to day challenges;</li> <li>Ship high-value features quickly;</li> <li>Challenge the status quo and improve the team and product.</li> </ul> <div>Tech stack</div> Most of our sites and services are written in C# / ASP.NET and new services are written in .NET Core. New applications use vue.js in the front-end while older ones use server-rendered (Razor) views in combination with jQuery &amp; Knockout.js. MS SQL Server is used for most of our storage needs, but also uses Redis and ElasticSearch when it makes sense to do so. RabbitMQ is our go-to message broker. We use Gitlab for code versioning and CI, and the Atlassian stack for tickets and documentation. What you'll bring <ul style="margin: 0;"> <li>At least 2 years of experience developing production-level software using Microsoft .NET (full framework or .NET Core);</li> <li>Proficient in C# and MVC;</li> <li>Good understanding of basic web technologies, such as HTTP, REST, etc.;</li> <li>Practical understanding of algorithms and design patterns;</li> <li>Passionate about delivering high-quality code;</li> <li>Fluent in English, both oral and written.</li> <li>Strong work ethic and eagerness to take initiative with a can-do attitude.</li> </ul> Nice to have: <ul style="margin: 0;"> <li>Expertise in concurrency, multithreading, and event-driven architecture;</li> <li>Exposure to distributed applications that are secure can scale and are highly available.</li> </ul><div class="content-conclusion">Recruitment Privacy Notice&nbsp; Regarding the data you share with us, you may find and read our recruitment privacy notice <a href="https://careers.kaizengaming.com/privacy-policy" target="_blank" style="color: white; text-decoration: underline;">here</a>. We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.&nbsp;</div>

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Data Structures and Algorithms

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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