Cyara

Sales Operations Analyst – Data

Proposal Manager

Account Executives (East)

Account Executive (West)

Professional Services Consultant

UI/UX Designer

Product Owner

The Sales Operations Analyst – Data will support sales, marketing, and finance teams by providing data-driven insights and optimizing revenue operations processes. Responsibilities include analyzing revenue data, managing revenue systems (CRM, etc.), ensuring data integrity, developing forecasting models, monitoring KPIs, creating dashboards and reports, supporting pricing strategies, assisting with sales/marketing campaigns, collaborating with finance on revenue recognition, and conducting ad-hoc analysis.  The role requires strong analytical skills, proficiency in CRM and data visualization tools, and excellent communication skills.  Cross-functional collaboration is key, with a focus on process improvement and aligning revenue operations with business objectives.  Experience with renewals, quoting, and order management is a plus.

<div class="section page-centered" data-qa="job-description"><div><span style="font-size: 11pt">Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale.&nbsp;&nbsp;Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers.&nbsp; Interested to find out more about us?&nbsp; Check out:&nbsp;&nbsp;</span><a style="font-size: 11pt" href="http://www.cyara.com/">www.cyara.com</a></div><div><br></div><div><span style="font-size: 11pt">Want to know what it’s really like to join Cyara?&nbsp; Check out this link to meet some real Cyarans and read about their individual career journey with us:&nbsp;&nbsp;</span><a style="font-size: 11pt" href="https://cyara.com/employee-profiles/">https://cyara.com/employee-profiles/</a></div><div><br></div><div><b style="font-size: 12pt">Cyara’s Values:</b><span style="font-size: 12pt">&nbsp;</span></div><div><span style="font-size: 11pt">At Cyara, our values shape everything we do. We're passionate about </span><b style="font-size: 11pt">Delivering Excellence</b><span style="font-size: 11pt"> by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and </span><b style="font-size: 11pt">Innovate Boldly</b><span style="font-size: 11pt">, setting new standards and learning from every experience. </span><b style="font-size: 11pt">Integrity First</b><span style="font-size: 11pt"> is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We </span><b style="font-size: 11pt">Embrace Curiosity </b><span style="font-size: 11pt">by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.&nbsp;</span></div><div><br></div><div><b style="font-size: 12pt">Cyara’s Diversity, Equity, Inclusive and Belonging:</b><span style="font-size: 12pt">&nbsp;</span></div><div><span style="font-size: 11pt">At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.&nbsp;</span></div><div><br></div><div>The Sales Operations Analyst – Data will play a critical role in supporting our sales, marketing, and finance teams by providing data-driven insights and optimizing revenue operations processes. This position will be responsible for analyzing revenue data, managing revenue systems, and ensuring alignment across departments to drive efficiency and support strategic decision-making.</div></div><div class="section page-centered"><div><h3>Let's talk about your role and responsibilities:</h3><ul class="posting-requirements plain-list"><ul><li>Analyze revenue-related data to identify trends, opportunities, and areas for improvement. Provide actionable insights to sales, marketing, and finance teams to optimize revenue growth.</li><li>Collaborate with sales and marketing teams to develop and maintain revenue forecasting models. Ensure accuracy and consistency in revenue projections across the organization.</li><li>Manage and optimize CRM systems and other revenue-related tools. Ensure data integrity, streamline processes, and provide training to team members on best practices.</li><li>Monitor and report on key performance indicators (KPIs) related to revenue generation. Develop and maintain dashboards and reports to track performance against targets.</li><li>Support the development and implementation of pricing strategies, discounting policies, and promotional programs. Analyze the impact of pricing decisions on revenue and profitability.</li><li>Assist in the coordination of sales and marketing campaigns, including lead generation, lead scoring, and conversion tracking. Provide insights to improve campaign effectiveness.</li><li>Collaborate with finance to ensure accurate and timely revenue recognition. Assist in the reconciliation of revenue data and resolve discrepancies as needed.</li><li>Conduct ad-hoc analysis to support strategic initiatives, including market analysis, competitive benchmarking, and customer segmentation.</li><li>Work closely with cross-functional teams to align revenue operations with overall business objectives. Identify and implement process improvements to drive efficiency and scalability.</li><li>Work Closely with Cross/Functional teams on Processing Renewals, Quoting and Order Management</li></ul></ul></div></div><div class="section page-centered"><div><h3>Let's talk about your skills/expertise:</h3><ul class="posting-requirements plain-list"><ul><li>Bachelor’s degree in Finance, Business, Economics, or a related field. </li><li>3-5 years of experience in revenue operations, sales operations, financial analysis, Data analytics, or a related role, preferably within a SaaS or technology company.</li><li>Strong analytical skills with the ability to interpret complex data and provide actionable insights.</li><li>Proficiency in CRM systems (e.g., Salesforce) and data visualization tools (e.g., Tableau, Power BI, Domo).</li><li>Good to have experience in working with Renewals , Order Management and Quoting Process if possible</li><li>Advanced Excel skills, including experience with pivot tables, VLOOKUP, and financial modeling.</li><li>Strong understanding of SaaS business models, revenue recognition principles, and sales processes.</li><li>Excellent communication and presentation skills, with the ability to work collaboratively across teams.</li><li>Detail-oriented with strong organizational skills and the ability to manage multiple projects simultaneously.</li></ul></ul></div></div><div class="section page-centered" data-qa="closing-description"><div><b style="font-size: 11pt">Why you should join us:&nbsp;</b></div><div><span style="font-size: 11pt">At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value&nbsp;the expertise of their peers. Cyara&nbsp;is&nbsp;</span><span style="font-size: 14.6667px">committed</span><span style="font-size: 11pt">&nbsp;to being&nbsp;an&nbsp; equal opportunity employer,&nbsp;focused on building and maintaining a diverse, inclusive and authentic workplace; and a&nbsp;work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.&nbsp;At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over&nbsp;time.&nbsp;With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.</span></div><div><br></div><div><span style="font-size: 11pt">Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators.&nbsp; </span></div><div><br></div><div><span style="font-size: 11pt">Interested? Know someone who might be? Apply online now.&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt">Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant.</span><b style="font-size: 11pt">&nbsp;</b></div><div><br></div><div><b style="font-size: 11pt">Agencies:&nbsp;</b><span style="font-size: 11pt">Thanks but we’ve got this one!&nbsp; Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team.&nbsp; Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in&nbsp;place&nbsp;and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid</span></div></div>