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As Operations Manager, Global Planning & Performance at Deliveroo's London HQ, you'll be a key member of the Global Delivery Operations department.  You'll work within the Planning & Performance team, developing scalable solutions to enhance global delivery performance. Collaborating with Delivery Product, local Operations, and Data Science teams, you'll build, improve, and standardize operational processes.  Your responsibilities include problem identification (root cause analysis), solution building (models, SOPs, product/DS solutions), rollout and adoption across global markets, and iterative process improvement.  You'll handle tasks like order duration analysis and building decision-making frameworks, requiring strong analytical skills and effective communication across all organizational levels.

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 As Operations Manager, you’ll be an influential member of our London-based Global Delivery Operations department. You’ll work as part of our Planning &amp; Performance team, the team responsible for developing scalable solutions to improve our delivery performance globally, where you’ll collaborate with Delivery Product, local Operations and Data Science teams to build, improve and standardise our global operational processes.
You’ll be tackling problems where there might be multiple solutions or the solution might not be obvious. You’ll be strong analytically as you will have to go deep to understand what is happening in order to develop your hypotheses. You’ll also need to be able to communicate comfortably to all levels in the organisation, getting to the heart of the issue to bring people onboard and get us to take action. You’ll work on one-off analysis such as order duration analysis in Hong Kong, or larger model builds such as a decision making framework for applying surge by balancing cost and service considerations.
What you’ll be doing
<ul>
<li>Problem identification - Take an ambiguous request and conduct your own analysis, working with other teams and markets, to get to the root of the problem</li>
<li>Solution building - Create an aligned solution to problems - this may be a spreadsheet model or a new standard operating procedure that you have built and designed, or it could be a Product or DS solution that you have helped to facilitate.</li>
<li>Roll out - When required, work with users in local markets to pick up your solutions. Influencing others to improve uptake so we are all leveraging best practice globally through standardised &amp; scalable ways of working.</li>
<li>Iterate and improve - Take feedback and have an approach of continuous improvement to everything we do. We don’t wait for the perfect solution before we roll out, but will hold ourselves to a high bar to make things better.&nbsp;</li>
</ul>
Requirements
<ul>
<li>Analytically strong - take an unstructured problem space, give it structure, find the data and generate insights</li>
<li>Strong written &amp; verbal communicator - turn your analysis into something digestible by all levels and experience in the organisation</li>
<li>Stakeholder management and collaboration - build relationships &amp; trust across global ops teams and product to support the adoption of your processes</li>
<li>SQL experience required, Python experience beneficial</li>
<li>Consulting experience or analytical experience in a similar industry preferred but not required</li>
</ul>
Why Deliveroo?
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
Workplace &amp; Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

 

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