Dotdash Meredith

iNOC Analyst,2

iNOC Analyst,1

Senior Software Engineer, 1

Software Engineer, 2

Director of Production - Creative Development

iNOC Analyst required to provide customer support, troubleshoot Windows, Mac, iOS and Android systems, monitor service availability, resolve problems and perform server administration. Experience in troubleshooting technical issues and customer service is a must.

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 Job Title iNOC Analyst,2 Job Description Primary Responsibilities: <ul><li>Customer Service and Support </li></ul>
Promptly, professionally, and courteously respond to and assist customers with technical issues and questions. Solve issues if possible. Create IT tickets and assign incoming requests to appropriate support teams. Identify and escalate urgent requests to the appropriate team. Identify potential systemic problems based on calls and volume. May include account management, ticket creation on customer’s behalf, process forms and approvals, guide users to appropriate resources, follow up with customers when necessary. <ul><li>Product Support </li></ul>
Assist customers in troubleshooting Windows, Mac, iOS and Android operating systems on corporate and personal computers and mobile devices. <ul><li>Enterprise / Cloud Systems Monitoring </li></ul>
Interface with various monitoring and alerting systems to monitor service availability, resource utilization and performance. <ul><li>Problem Resolution / Escalation </li></ul>
Identify service availability issues and follow procedures to remedy or escalate to IT tech teams as necessary. <ul><li>Server Administration </li></ul>
Perform Server administration services such as Checking application services, diskspace, and preparing for scheduled power outages and other tasks as needed. Perform system administrative tasks as requested by IT support teams. <ul><li>Teamwork </li></ul>
Assist and encourage team members and serve as a backup to others when possible. Promote a working environment that respects individual values and dignity. It is the policy of Dotdash Meredith to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities. #INDIA#
 
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