Ethos was built to make it faster and easier to get term life insurance. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. Using predictive analytics, we are able to transform a traditionally 15-week process into a modern digital experience for our users. Ethos has raised over $400 million from Sequoia Capital, SoftBank Vision Fund 2, Accel, and Google Ventures (GV). We are scaling quickly and looking for passionate people to join us in our mission to protect the next million families!

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As a Bilingual Customer Experience Associate at Ethos, you will be responsible for providing exceptional service to Spanish/English speaking customers and insurance agents. This remote role involves ensuring information accuracy, becoming proficient with consumer policy and agent systems, understanding agent payments, and providing excellent support via various channels in both Spanish and English. You will also need to identify customer needs, process requests efficiently, build rapport with agents, and contribute to process improvements. The role requires a customer-focused individual with strong attention to detail and communication skills.

Senior Technical Program Manager

<div>About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones.&nbsp; We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone.&nbsp; Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families!&nbsp;</div><div>About the Role: As a Bilingual Customer&nbsp; Experience Associate at Ethos you will be responsible for delivering an exceptional experience to both new and existing Spanish/English speaking customer/ insurance agents who refer business to Ethos. To succeed in this role, you should have a relentless focus on the customer, strong attention to detail and problem solving skills, and exceptional communication skills.&nbsp;&nbsp; &nbsp; Ethos is looking for a Customer Support Associate who thrives on helping customers and solving problems as well as working in a dynamic environment.Creating a positive customer experience is of the utmost importance to Ethos and will continue to determine our success in the life insurance industry.&nbsp; &nbsp; This is a remote working role. Working exclusively US hours - 8 AM - 6 PM Central Time (CDT)&nbsp; Candidate must be fluent in Spanish &amp; English language both verbal and written <ul> <li>Mandatory - Required minimum or equivalent to B2 certificate in Spanish language.</li> <li>Mandatory - Required minimum or equivalent to C1 certificate in English language.</li> </ul> Duties and Responsibilities: <ul> <li>Ensure accuracy in information being communicated to agents, especially when it comes to policy status and the agent’s compensation</li> <li>Become efficient in systems dealing with both consumer policy information as well as partner agent systems</li> <li>Able to understand and communicate complex agent payments and contract details.</li> <li>Provide excellent service via email, live chat, SMS, and phone, and providing answers to incoming inquiries both in Spanish &amp; English relating the partner insurance agent and their business&nbsp;</li> <li>Develop strong understanding and knowledge of Ethos products and processes in order to support customers/agents and act as a resource for partnership account managers&nbsp;</li> <li>Identify customer/agent needs and process requests efficiently and effectively within defined service levels</li> <li>Build rapport and gain the respect of agents through clear and transparent communication</li> <li>Meet individual and customer support team goals and objectives</li> <li>Identify opportunities for process improvements for assigned functions, collaborating with management to implement agreed upon solutions</li> </ul> Skills &amp; Experience:&nbsp; <ul> <li>1- 3 years Bilingual experience in customer support , customer success, operations, or related role</li> <li>Experience in life insurance or related industry a plus, but not required&nbsp;</li> <li>Very detail oriented, especially while working with agent compensation and contract details</li> <li>Bachelor’s degree preferred</li> <li>Proficiency working with Salesforce or equivalent support/help desk software preferred, but not required</li> <li>Strong intellectual curiosity and drive to solve problems&nbsp;</li> <li>Excellent time management , highly organised and prioritization necessary to balance all responsibilities&nbsp;</li> <li>Possess grit and can adapt to changes quickly</li> <li>Adaptable to change and ability to change tasks quickly with maintaining attention to detail&nbsp;</li> <li>Excellent phone presence handling Spanish &amp; English calls , screen navigation and written communications skills.</li> </ul> #LI-AK1 #LI-Onsite</div><div>Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our&nbsp;<a href="https://res.cloudinary.com/getethos/image/upload/v1684458868/00_CMS/CURRENT_CRPA_Privacy_Notice_for_Job_Applicants_05-23.docx_-_Google_Docs_lr4j43.pdf" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://res.cloudinary.com/getethos/image/upload/v1684458868/00_CMS/CURRENT_CRPA_Privacy_Notice_for_Job_Applicants_05-23.docx_-_Google_Docs_lr4j43.pdf&amp;source=gmail&amp;ust=1684616836493000&amp;usg=AOvVaw2BlajerdOWoHawb8unUdI4">California Candidate&nbsp;Privacy Notice</a>.</div></div>

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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The Disaster Recovery / Business Continuity Senior Specialist role involves developing and improving recovery, monitoring, and testing capabilities across Labels, Operations, Information Technology, and Cybersecurity. This individual contributor will focus on disaster recovery strategy, coordinating global programs, conducting risk assessments, leading DR testing scenarios, and ensuring documentation aligns with regulatory requirements. The role also includes training internal teams, producing reports, and collaborating with business units and technologists to ensure critical functions can be resumed within defined timeframes and acceptable risk factors. The specialist will also monitor and report on planning activities to senior management and financial regulatory agencies. They will stay updated on industry practices and evaluate changes to existing practices. This role requires coming into the London office four days a week.

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<h3>Who We Are</h3> Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. The Company develops and publishes products principally through Rockstar Games, 2K, Private Division, and Zynga. Our products are currently designed for console gaming systems, PC, and Mobile, including smartphones and tablets, and are delivered through physical retail, digital download, online platforms, and cloud streaming services. The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO. While our offices (physical and virtual) are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions. &nbsp; <h3>The Challenge</h3> The Disaster Recovery / Business Continuity Senior Specialist role is responsible to engage across Labels, Operations, Information Technology and Cybersecurity in developing and improving recovery, monitoring and testing capabilities. The person in the role will also help to drive efforts to improve overall business recovery efforts within our gaming products and services. The ideal candidate is a proactive strategist who can develop, implement, and test comprehensive recovery solutions while aligning closely with our broader business continuity goals. This role is an individual contributor concentrating on disaster recovery strategy. &nbsp; <h3>What You’ll Take On</h3> <ul> <li>Support Take-Two’s global disaster recovery, business continuity management, incident management, and crisis management programs across the company.</li> <li>Responsible for coordinating and maintaining the global disaster recovery and business continuity programs to ensure our partners, products, and technologies are prepared to respond to business disruptions.</li> <li>Experience developing, implementing, and maintaining disaster recovery and business continuity programs including risk assessments, business impact analyses, and documentation.</li> <li>Plan, conduct, and debrief regular scenario-based exercises to test the adequacy of existing plans and strategies, updating procedures and plans regularly.</li> <li>Establish and maintain disaster recovery programs, processes and practices which ensures that the program remains current and incorporates/aligns with industry standards and practices as appropriate and adequately covers regulatory requirements.</li> <li>Coordinate the development, maintenance, and implementation of disaster recovery plans for multiple labels.</li> <li>Collaborate with IT and business leaders to align DR strategies with enterprise-wide Business Continuity Planning (BCP).</li> <li>Coordinate with stakeholders and partners across multiple labels to identify interdependencies and critical recovery points.</li> <li>Perform risk assessments and business impact analyses (BIAs) to determine key areas of vulnerability.</li> <li>Design and lead complex DR testing scenarios (including cyberattack simulations, server outages, and data recovery drills).</li> <li>Evaluate and recommend DR technologies (e.g., backup solutions, cloud replication, virtualisation).</li> <li>Ensure all DR/BCP documentation remains current, auditable, and aligned with regulatory requirements.</li> <li>Maintain communication plans for critical issue resolution during emergency response.</li> <li>Train internal teams on DR/BCP procedures and ensure awareness at all levels.</li> <li>Produce reports and metrics to present to executives and audit/compliance teams.</li> <li>Works with business units to develop and ensure effective business recovery plans that allow critical business functions to be resumed within defined timetables and acceptable risk factors.</li> <li>Work with technologists to ensure that all critical business functions can be resumed within defined timetables and acceptable risk factors. Monitors and reports on all planning activity and statistical results to senior management and financial regulatory agencies to ensure corporate regulatory and audit compliance</li> <li>Produce ad hoc data and reports in support of business incident management and impact analysis.</li> <li>Educates users on the corporation’s business recovery planning software and recovery methodology.</li> <li>Stays on top of industry-related disaster recovery processes and evaluating the efficiency of implementing changes to existing practices.</li> </ul> <h3>&nbsp;</h3> <h3>What You Bring&nbsp;</h3> <ul> <li>5+ years experience in disaster recovery and/or business continuity roles.</li> <li>Demonstrable experience managing DR/BCP in a multi-entity or enterprise organization.</li> <li>Solid understanding of IT infrastructure, cloud services, networking, and security.</li> <li>Demonstrated ability to lead cross-functional recovery teams across diverse lines of business.</li> <li>Familiarity with industry frameworks such as ISO, NIST, or COBIT.</li> <li>Excellent communication, planning, and documentation skills.</li> <li>Administration experience with tools such as Fusion Framework, AlertMedia, ServiceNow or similar platforms is a plus.</li> <li>Relevant certifications a plus (e.g., CBCP, CBCI, etc.).</li> </ul> &nbsp; <h3>Great to Have</h3> <ul> <li>Background in gaming, entertainment, or high-availability digital services.</li> <li>Knowledge of legal and regulatory compliance in disaster recovery (e.g., GDPR, SOX, etc.).</li> <li>Experience in remote work/distributed teams' continuity planning.</li> </ul> &nbsp; &nbsp;&nbsp; <h3>&nbsp;What We Offer You</h3> <ul> <li>Great Company Culture. We pride ourselves as being one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.</li> <li>Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.</li> <li>Work Hard, Play Hard.&nbsp;Our employees’ bond, blow-off steam, and flex some creative muscles – through corporate boot camp classes, our onsite Gym, company parties, our Office bar, game release events, monthly socials, and team challenges.</li> <li>Benefits. Benefits include, but are not limited to Private healthcare, Private dental, A double matching pension policy where the employer will double match up to a 4% contribution from the employee, Employee stock purchase scheme with a 15% discount, Eye tests and vouchers towards glasses, Cycle to work scheme, Flu vouchers, Annual health, 4X death in service insurance, Income protection (66% salary), Workplace Savings, 26 days holiday, Enhanced Family friendly policies + other great perks and great office facilities!</li> <li>Perks. Fitness reimbursement up to £50 per month, an onsite Gym, an Office bar, employee discount programs, free games &amp; events, stocked pantries and a dog friendly workplace.</li> </ul> Take-Two Interactive Software, Inc. and its affiliates and group companies (“T2”) is proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization. Employment at T2 is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, colour, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, pregnancy, age, marital status, or any other characteristics protected by applicable law. Please be aware that Take-Two does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others. Take-Two also does not engage in any financial exchanges during the recruitment or onboarding process, and the Company will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scam or phishing exercise. Take-Two’s in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a take2games.com email domain). If you need to report an issue or otherwise have questions, please contact&nbsp;<a href="mailto:Careers@take2games.com">Careers@take2games.com</a>. &nbsp; This role requires you to come in to our London office four days a week, Monday to Thursday. &nbsp; #LI-PH1 #LI-Hybrid &nbsp;

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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