Ethos was built to make it faster and easier to get term life insurance. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. Using predictive analytics, we are able to transform a traditionally 15-week process into a modern digital experience for our users. Ethos has raised over $400 million from Sequoia Capital, SoftBank Vision Fund 2, Accel, and Google Ventures (GV). We are scaling quickly and looking for passionate people to join us in our mission to protect the next million families!

Ethos Life

Underwriting Rules Writer, Underwriting Strategies

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The Underwriting Rules Writer role involves developing and refining underwriting rules for a life insurance underwriting engine. Responsibilities include co-authoring an automated underwriting rules ecosystem, maintaining and improving rules within the engine, and updating underwriting criteria. The role requires assessing business risk, solidifying protocols for system enhancements, and ensuring end-user proficiency. Additionally, the role involves serving as a technical liaison between the Underwriting Strategy team and the IT team, and participating in the labeling of ground truth data. The goal is to streamline the life insurance process and make it more accessible and convenient.

Data Scientist

<div>About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones.&nbsp; We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone.&nbsp; Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families!&nbsp;</div><div>About the role Are you passionate about building best in class underwriting technology? The role seeks an experienced professional with the ability to execute underwriting rules design through coding and authoring. Your primary focus will be on developing and refining underwriting rules that are pivotal to our state-of-the-art life insurance underwriting engine.&nbsp; Additionally, you will contribute to the labeling of ground truth data, which is essential for our predictive underwriting models. Your work will have a direct impact on our customers, partners and our overall business, and you will play a key role in some of the exciting transformation projects that are underway. Duties and Responsibilities: <ul> <li>Co-author an automated underwriting rules ecosystem for the risk assessment process</li> <li>Responsible for maintaining and improving the underlying rules within the engine</li> <li>Maintain and update underwriting criteria that is systematically performed by the system for current products that are sold and/or administered through Ethos</li> <li>Continued review of evidence and synthesization of underwriting data from all sources</li> <li>Work with Head of Underwriting Strategies to assess business risk for changes to underwriting guidelines</li> <li>Solidify protocols for rule and system enhancements&nbsp;&nbsp;</li> <li>Maintain appropriate documentation for underwriting criteria, guidelines and workflows&nbsp;</li> <li>Ability to prioritize system decisions based on business need, business case and ROI</li> <li>Ensure end-user proficiency with new systems, programs, and applications across departments through onboarding training and regular updates</li> <li>To serve as a technical liaison between the Underwriting Strategy team and the IT team</li> <li>Serve as an underwriting rules expert for the Underwriting Strategy team</li> <li>Responsible for pre- and post- prod testing of underwriting updates, rules, and data sources</li> <li>Foster and encourage an environment of psychological safety</li> <li>Participate in the labeling of ground truth data, enhancing the accuracy and predictive power of our underwriting models.</li> </ul> Qualifications and Skills: <ul> <li>3-5+ years of life new business underwriting and case management experience</li> <li>Extensive experience with underwriting rules engines and rules management</li> <li>Comfortable working in an agile environment and leveraging systems such as JIRA</li> <li>An understanding of data and models in the underwriting process</li> <li>The ability to communicate results and needs among multiple parties</li> <li>A record of identifying opportunities and quickly delivering solutions&nbsp;</li> <li>Desire to be a team player in a dynamic environment</li> <li>An obsession with the customer and ability to challenge the status quo</li> <li>Experience in ownership of end-to-end unit testing process</li> <li>Preferred Qualifications: <ul> <li>SQL/Python</li> <li>Background in medical encoding or similar field related to life or health insurance, with an understanding of medical terminology and its application in life or health insurance domains.</li> <li>/Familiarity with data labeling processes for machine learning models is a bonus.</li> </ul> </li> </ul> #LI-DG1 #<span data-sheets-root="1" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;#LI-Hybrid&quot;}" data-sheets-userformat="{&quot;2&quot;:573,&quot;3&quot;:{&quot;1&quot;:0},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;12&quot;:0}">LI-Hybrid</div><div>Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our&nbsp;<a href="https://res.cloudinary.com/getethos/image/upload/v1684458868/00_CMS/CURRENT_CRPA_Privacy_Notice_for_Job_Applicants_05-23.docx_-_Google_Docs_lr4j43.pdf" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://res.cloudinary.com/getethos/image/upload/v1684458868/00_CMS/CURRENT_CRPA_Privacy_Notice_for_Job_Applicants_05-23.docx_-_Google_Docs_lr4j43.pdf&amp;source=gmail&amp;ust=1684616836493000&amp;usg=AOvVaw2BlajerdOWoHawb8unUdI4">California Candidate&nbsp;Privacy Notice</a>.</div></div>

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The Senior Focal Support Engineer will be responsible for managing and resolving customer cases, building trust with customers by understanding their requirements, collaborating with product and engineering teams to report and resolve code defects. They will also be responsible for communicating updates and resolutions to customers. The role requires experience in technical support, troubleshooting, and enterprise networks.

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<div>About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.&nbsp;</div><div>At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. We're looking for an experienced Senior Focal Support Engineer to join our Focal Support team. Reporting to the Manager of Product Support, you'll be responsible for: <ul> <li>Managing and resolving customer cases assigned to your pod promptly to meet customer needs and satisfaction</li> <li>Building trust with customers by understanding their requirements, priorities, and limitations to provide solutions</li> <li>Collaborating with the product team, engineering, or escalation team to open bug reports for code defects using Jira</li> <li>Communicating with assigned customers, keeping them updated on progress and resolutions</li> </ul> <h4>What We're Looking for (Minimum Qualifications)</h4> <ul> <li>5+ years of experience in technical support or a related area</li> <li>Minimum university degree in IT, or related field</li> <li>Proficient in troubleshooting, debugging, and working directly with customers</li> </ul> <h4>What Will Make You Stand Out (Preferred Qualifications)</h4> <ul> <li>In-depth understanding of enterprise networks and infrastructure, TCP/IP, including reading packet, captures and general diagnostics is required</li> <li>Experience with Internet protocols: HTTP, and its proxies, SMTP, DNS, LDAP, and FTP</li> <li>Experience with open source system administration: Windows, Linux, FreeBSD and the ability to read packet captures (Wireshark)</li> </ul> #LI-JK3 #LI-Hybrid</div><div>At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: <div class="has-nudge" data-nudge-id="5eb9419b-6a4d-4451-bfa6-e2eb96084be0"> <ul> <li>Various health plans</li> <li>Time off plans for vacation and sick time</li> <li>Parental leave options</li> <li>Retirement options</li> <li>Education reimbursement</li> <li>In-office perks, and more!</li> </ul> </div> By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf">Know Your Rights: Workplace Discrimination is Illegal </a>link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.</div></div>

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