Euromonitor

Service Desk Engineer

Research Associate

Senior Marketing Operations Manager

Business Development Executive

Senior Software Engineer

Reporting to the Service Desk Lead (APAC), the Service Desk Engineer plays a key role in managing end-user devices, resolving complex technical issues, and supporting Service Desk Analysts. The role emphasizes advanced troubleshooting, automation, asset and configuration management, ITIL-aligned service delivery, and process improvement. Additionally, the Service Desk Engineer contributes to Incident and Problem Management, mentors team members, and supports projects to drive operational excellence and enhance user experiences.

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Description</h2><p class="my-4 text-gray-700 leading-relaxed">Brief overview of the role Reporting to the Service Desk Lead (APAC), the Service Desk Engineer plays a key role in managing end-user devices, resolving complex technical issues, and supporting Service Desk Analysts. The role emphasizes advanced troubleshooting, automation, asset and configuration management, ITIL-aligned service delivery, and process improvement. Additionally, the Service Desk Engineer contributes to Incident and Problem Management, mentors team members, and supports projects to drive operational excellence and enhance user experiences. (mention about Microsoft stack, intune etc.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>End-User Computing Management:</strong></li><li class="leading-relaxed">Administer and manage Microsoft Intune for device provisioning, policy enforcement, and compliance.</li><li class="leading-relaxed">Handle advanced troubleshooting and support for end-user devices, including laptops, desktops, mobile devices, and peripherals.</li><li class="leading-relaxed">Optimize user performance through proactive issue identification and resolution.</li><li class="leading-relaxed"><strong>Asset and Configuration Management:</strong></li><li class="leading-relaxed">Maintain and manage an accurate inventory of IT assets, ensuring compliance with organizational policies.</li><li class="leading-relaxed">Oversee the configuration management database (CMDB), ensuring it is up-to-date and reflects all hardware, software, and license details.</li><li class="leading-relaxed">Implement and enforce best practices for asset lifecycle management, including procurement, deployment, maintenance, and disposal.</li><li class="leading-relaxed"><strong>Automation and Scripting:</strong></li><li class="leading-relaxed">Develop and deploy PowerShell scripts to automate tasks and streamline IT operations.</li><li class="leading-relaxed">Leverage scripting to improve the efficiency of software deployments, patching, and configurations.</li><li class="leading-relaxed"><strong>Technical Support and Troubleshooting:</strong></li><li class="leading-relaxed">Provide Tier 3 support for escalated issues related to end-user devices, Microsoft 365, and related software.</li><li class="leading-relaxed">Troubleshoot and resolve issues with performance, connectivity, applications, and security.</li><li class="leading-relaxed">Collaborate with security teams to manage and support systems like CrowdStrike, Webroot, and Mimecast.</li><li class="leading-relaxed"><strong>ITIL-Aligned Processes:</strong></li><li class="leading-relaxed">Lead ITIL-aligned practices, including incident, problem, change, request, and configuration management.</li><li class="leading-relaxed">Ensure SLA compliance and drive continuous service improvements.</li><li class="leading-relaxed"><strong>Mentorship and Training:</strong></li><li class="leading-relaxed">Provide mentorship and training to junior team members to enhance their technical skills and knowledge.</li><li class="leading-relaxed">Act as a point of escalation and expertise within the service desk team.</li><li class="leading-relaxed"><strong>Technical Documentation:</strong></li><li class="leading-relaxed">Create and maintain detailed technical documentation, including SOPs, configuration guides, and troubleshooting guides.</li><li class="leading-relaxed">Maintain and share knowledge base articles for internal and end-user use.</li><li class="leading-relaxed"><strong>Project Involvement:</strong></li><li class="leading-relaxed">Support IT projects related to end-user computing, including device rollouts, software upgrades, migrations, and asset tracking.</li><li class="leading-relaxed">Participate in planning, execution, and monitoring of projects, ensuring minimal disruption to users</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Requirements</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Technical Expertise</strong> – advanced knowledge of:</li><li class="leading-relaxed">Active Directory</li><li class="leading-relaxed">Operating Systems – Windows, Mac, and Linux</li><li class="leading-relaxed">Microsoft 365 Admin</li><li class="leading-relaxed">Intune/MEM for device management and policy enforcement</li><li class="leading-relaxed">Security tools, including Mimecast, Webroot, and CrowdStrike</li><li class="leading-relaxed"><strong>Asset Management and Configuration</strong> – expertise in managing IT assets and maintaining accurate configurations.</li><li class="leading-relaxed"><strong>Continual Service Improvement</strong> – proactive in identifying and implementing service enhancements.</li><li class="leading-relaxed"><strong>Customer Service Management</strong> – commitment to delivering exceptional user experiences.</li><li class="leading-relaxed"><strong>Problem Management</strong> – strong problem-solving skills to resolve complex technical issues.</li><li class="leading-relaxed"><strong>Ownership and Initiative</strong> – self-motivated with a proactive approach to responsibilities.</li></ul>

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Iron Mountain

Supervisor, Imaging Operations (2nd Shift)

Scanning Supervisor

Walmart

Operations Manager

(CAN) OMNI Customer Fulfillment Associate Part Time

Overnight Associate

Relatient

Lead Software Engineer

SBM Management

Cleanroom Technician

At Iron Mountain, our Imaging Production Supervisors are responsible for the day-to-day projects within the Imaging Center. They resolve issues, adhere to department standards, monitor timelines and results, and coach and train direct reports. This role involves providing daily direction to employees, assisting in invoicing, managing project timelines, leading and mentoring teams, and resolving customer issues, all while ensuring production goals are met in an onsite environment.

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics.

Officer, Safety & Security (5:00am-3:00pm)

Commercial Archive Operator

Data Entry Clerk

Data Entry Operator

ROI Specialist

Driver CDL A- Day Shift

Process Optimization Manager

<p class="my-4 text-gray-700 leading-relaxed">At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.</p><p class="my-4 text-gray-700 leading-relaxed">We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.</p><p class="my-4 text-gray-700 leading-relaxed">Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.</p><p class="my-4 text-gray-700 leading-relaxed">Are you ready to help us move mountains?</p><p class="my-4 text-gray-700 leading-relaxed">At Iron Mountain, our Imaging Production Supervisors are responsible for the day-to-day projects within the Imaging Center. Resolve issues, adhere to department standards, monitor timelines and results, coaches and trains direct reports.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">WHAT WE OFFER:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Compensation: $62k / annually + benefits</li><li class="leading-relaxed">2nd Shift (M - F): 2:30pm - 11pm (approximately)</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Key Responsibilities:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Provide daily direction to employees in order to accomplish multiple projects.</li><li class="leading-relaxed">Ability to assist in the invoicing process.</li><li class="leading-relaxed">Time keeping of direct reports, as well as, attendance tracking and accountability.</li><li class="leading-relaxed">Manage project timelines including scoping incoming work, creating job instructions, training team members, managing quality and outcome of Customers orders, which includes extensive reconciliation.</li><li class="leading-relaxed">Lead, mentor, cross train and provide accountable standards and measures to the department employees. This will include coaching through HR workflows and monitoring several production systems for your department.</li><li class="leading-relaxed">Staffing and planning for team.</li><li class="leading-relaxed">Research and resolve customer issues, modify work procedures as needed to meet customer demand.</li><li class="leading-relaxed">Review production reporting daily, weekly, monthly and support Operations Manager with data analysis.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Functional Knowledge, Skills, and Competencies:</h2><p class="my-4 text-gray-700 leading-relaxed">Understanding of the imaging processes, demonstrated leadership skills with strong technical background and organizational skills. Demonstrated basic billing knowledge. This position requires strong computer skills with both Windows and Mac.</p><p class="my-4 text-gray-700 leading-relaxed">This is 100% onsite and may require longer days or weekends – depending on production needs and timelines.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Business Expertise:</h2><p class="my-4 text-gray-700 leading-relaxed">Basic understanding of project lifecycles.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Leadership:</h2><p class="my-4 text-gray-700 leading-relaxed">Instrumental in driving production through the Imaging Center personnel by leading and mentoring the imaging personnel. Supervisory experience leading and directing teams of 15 - 30 members, in an Imaging / Scanning / Digitizing environment.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Interpersonal Skills:</h2><p class="my-4 text-gray-700 leading-relaxed">This position is required to be an onsite position to work alongside your production team members.It may require some additional time in your day in order to meet/resolve internal/external goals/timelines. The position also requires good communication skills to communicate effectively with internal teams/staff, as well as, external parties. There will be interaction with multiple areas of Iron Mountain with greater focus on local market communication. External communication may consist of infrequent Customer visits, written and verbal communication.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Education:</h2><p class="my-4 text-gray-700 leading-relaxed">Preferred Education/Preferred Experience: 2 years college/2 – 4 Years</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Physical Requirements (lifting/standing/sitting):</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Due to the nature of the program, the Imaging Operations Supervisor will also need to be able to move pallets, boxes, carts, and stand for long periods of time to support the operations or work alongside team members.</li><li class="leading-relaxed">Able to reach above head, lift and move files as required.</li><li class="leading-relaxed">Lifting, moving, pushing and pulling equipment, cases, metal containers, or boxes in excess of: 10-50 lbs. Frequently</li></ul>

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Data Structures and Algorithms

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Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

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