Evercast

Onboarding Engineer

Sales Executive: Film & Entertainment

The Editorial Support Engineer will guide new clients through the onboarding process, including software installation and platform education. This role involves contributing to the development of onboarding workflows and assisting the Client Support Team with escalated requests. The ideal candidate will be knowledgeable about creative media software and hardware, enabling them to effectively integrate Evercast with client systems. Responsibilities include offering custom engineering and configuration as part of the Professional Services Onboarding Team, collaborating on new editorial workflows, documenting and creating new use onboarding workflows, and teaching/mentoring Client Support Agents. The role also involves staying updated on industry standards and best practices, adhering to client service standards, and remotely accessing client systems with discretion.

<div class="careers-job-listing-content-block"><h4 class="heading h4 black job-listing-h3">The company you’ll join</h4>Evercast is the first real-time collaboration platform built for creatives by creatives. It combines video conferencing, HD live-streaming, and full-spectrum audio in a single web-based platform. No matter where in the world they're located, users can securely stream any creative workflow with ultra low latency and uncompromising quality. Evercast offers a digital experience that mirrors the ease and productivity of a team sitting together in the same room. ‍ A recipient of multiple awards including an Engineering Emmy, Evercast is trusted by major Hollywood studios, including Netflix, Warner Bros, HBO, and Sony Pictures -- as well as industry-leading creative agencies such as BBDO and Hogarth International. </div><div class="careers-job-listing-content-block"><h4 class="heading h4 black job-listing-h3">About the role</h4><div class="web-paragraph body-1 black w-richtext">The Editorial Support Engineer Position will be responsible for walking new clients through the onboarding process, including the installation of our software/education about the platform. This position will also help the development of the Onboarding process to add new workflows, and assist the Client Support Team with escalated support requests when needed. Editorial Support Engineers must be well-versed in the world of creative media software/hardware and be able to work with clients to understand how to use Evercast with their systems.</div></div><div class="careers-job-listing-content-block"><h4 class="heading h4 black job-listing-h3">The work you’ll do</h4><div class="web-paragraph body-1 black w-richtext"><ul role="list"><li>Member of the Professional Services Onboarding Team offering custom engineering and &nbsp; configuration.</li><li>Collaborates with product management on new editorial workflows.</li><li>Participates in documenting and crafting new use onboarding workflows.</li><li>Assists Client Support with escalated service issues or complicated situations.</li><li>Teach, and mentor Client Support Agents.</li><li>Participates in industry and other professional networks to ensure awareness of industry &nbsp; standards, trends, and best practices in order to strengthen organizational and technical &nbsp; knowledge.</li><li>Understands and adheres to client service standards and internal procedures to ensure &nbsp; all work items are completed accurately and all client requests are responded to timely &nbsp; and appropriately.</li><li>Remote into clients' systems, while maintaining a level of discretion and confidentiality.</li><li>Effectively communicates with management keeping them informed of all necessary &nbsp; information regarding needs.</li><li>Recommends changes to existing procedures as necessary, and may participate in the &nbsp; development and implementation of such changes.</li><li>Manages onboarding and client escalation workflow to maximize efficiency.</li><li>Creates and/or assists with writing documentation, instructions, or procedures.</li></ul></div></div><div class="careers-job-listing-content-block"><h4 class="heading h4 black job-listing-h3">What we’re looking for</h4><div class="web-paragraph body-1 black w-richtext"><ul role="list"><li>Two+ years of editorial experience in the production and or post-production environments.</li><li>Experience in editorial, video editing, sound editing, and/or have knowledge of NDI, &nbsp; Pro-tools, AVID, OBS, Media Composer, and Premiere are preferred.</li><li>Experience with CRM (customer relationship management) and ticketing systems such &nbsp; as HubSpot, Jira, Salesforce, Zendesk, etc. is preferred.</li><li>Technical troubleshooting customer experience is required.</li><li>Prior experience/knowledge of the Hollywood industry (roles, terminology) is required.</li><li>Proficiency in Microsoft and Apple Operating Systems.</li><li>Proficient in troubleshooting networking/internet systems and issues preferred.</li><li>Have strong interpersonal skills (both written and oral), excellent phone etiquette, &nbsp; strong listening skills, and am detail-oriented.</li><li>Ability to develop a strong rapport with clients early on in customer interaction.</li><li>Demonstrate ability to transition escalated client inquiries into positive successful interactions.</li><li>Possess a positive and patient outlook, think creatively, be flexible, and embrace change.</li><li>Work in a fast-paced, results-oriented environment.</li><li>Enjoy/thrive on autonomy and be results focused.</li><li>Works well within a team environment, is also self-sufficient, can work independently, and utilize downtime effectively.</li><li>Be open and receptive to constructive feedback from Team Leaders, Management, and peers.</li></ul>‍**THIS IS A REMOTE POSITION****MUST BE USA OR CANADA BASED****NO SPONSORSHIP AVAILABLE****FLUENCY IN SPANISH IS A PLUS**</div></div><div class="careers-job-listing-content-block"><h4 class="heading h4 black job-listing-h3">We take care of our team</h4><div class="web-paragraph body-1 black w-richtext">We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.<ul role="list"><li>Mission driven: We are not just another startup — we’re a group of passionate individuals who truly care about creatives. We believe that creativity brings people together from around the world, and our software exists to facilitate creatives working together, no matter where they are.</li><li>Impact: We encourage every employee to push the envelope. Our best ideas come from out-of-the-box-thinking and innovation.</li><li>Compensation: Competitive pay based on the work you do, not your previous salary.</li><li>Benefits + perks: 100% remote, top-tier health insurance for US employees, generous paid time off</li></ul></div></div><div class="careers-job-listing-content-block"><h4 class="heading h4 black job-listing-h3">We value diversity</h4>Evercast is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.</div>

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Global: Chartered Financial Analyst (CFA) Credential - Chartered Financial Analyst (CFA) Institute (required), 0. Global: Chartered Business Valuator (CBV) - CICBV (required)Required SkillsOptional SkillsAccepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Administration, Carve-Outs, Change Management, Communication, Contract Negotiation, Cost Efficiency, Cost Reduction, Creativity, Embracing Change, Emotional Regulation, Empathy, Enhanced Due Diligence, HR Due Diligence, Inclusion, Initial Public Offering (IPO), Intellectual Curiosity, Learning Agility, M&amp;A Strategy, Market Research, Operational Advice, Operational Performance Management (OPM) {+ 14 more}Desired Languages (If blank, desired languages not specified)Travel RequirementsUp to 20%Available for Work Visa Sponsorship?NoGovernment Clearance Required?NoJob Posting End DateJuly 28, 2025

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