Fashionphile

Client Services Specialist

Retail Sales Specialist

Shipping Specialist

Authentication Specialist I

Inventory Specialist

Operations Warehouse Runner

FASHIONPHILE is seeking a Client Services Specialist to provide exceptional luxury customer support. This onsite role involves handling complex inquiries via phone, email, and chat, assisting with policies, troubleshooting, and processing transactions. The specialist will de-escalate issues, develop expertise in luxury resale, and collaborate internally to optimize service, ensuring all interactions reflect FASHIONPHILE’s brand values and meet performance metrics.

Client Advisor, Luxury Sales

<p class="my-4 text-gray-700 leading-relaxed">FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Opportunity</h2><p class="my-4 text-gray-700 leading-relaxed">We’re looking for a Client Services Specialist (CSS) to join us in our Lehi, Utah office. This role is 100% onsite and supports our customers by delivering an exceptional luxury experience while handling complex inquiries related to luxury resale, authentication, pricing, and policies by phone, email and chat. Responsibilities include:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Handling inbound (95%) and outbound (5%) customer interactions via phone, chat, and email, delivering luxury-level support.</li><li class="leading-relaxed">Assisting domestic and international customers with fees, claims, policies, and procedures.</li><li class="leading-relaxed">Thinking critically and problem-solving to address customer concerns effectively, ensuring a seamless experience.</li><li class="leading-relaxed">De-escalating dissatisfied customers professionally while offering solutions and support.</li><li class="leading-relaxed">Developing expertise in FASHIONPHILE’s authentication, pricing, layaway, and resale policies to provide clear, accurate information.</li><li class="leading-relaxed">Guiding customers through troubleshooting, website navigation, and service usage.</li><li class="leading-relaxed">Processing orders, transactions, and account updates while maintaining accuracy.</li><li class="leading-relaxed">Documenting and escalating priority issues when necessary, ensuring timely resolutions.</li><li class="leading-relaxed">Communicating and collaborating with internal departments to optimize customer service.</li><li class="leading-relaxed">Ensuring clarity and professionalism when explaining policies to customers.</li><li class="leading-relaxed">Engaging in active listening to confirm and clarify customer needs.</li><li class="leading-relaxed">Using software, databases, and tools to manage interactions efficiently.</li><li class="leading-relaxed">Meeting or exceed contact center performance metrics while maintaining high-quality, brand-aligned service.</li><li class="leading-relaxed">Participating in ongoing training and development to stay updated on company processes.</li><li class="leading-relaxed">Acting as a brand ambassador, ensuring every interaction reflects FASHIONPHILE’s luxury and re-commerce values.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What We’re Looking For</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A customer-first mindset with a strong understanding of luxury service expectations.</li><li class="leading-relaxed">Excellent verbal and written communication skills, with the ability to explain complex topics clearly and professionally.</li><li class="leading-relaxed">Strong critical thinking and problem-solving skills—able to adapt quickly and find solutions.</li><li class="leading-relaxed">Ability to stay composed and professional in high-pressure situations, including escalations.</li><li class="leading-relaxed">Exceptional writing skills, with the ability to craft clear, concise, and brand-aligned responses via email and chat.</li><li class="leading-relaxed">Empathetic approach to customer interactions, ensuring positive and effective resolutions.</li><li class="leading-relaxed">Working knowledge of customer service principles and experience providing high-touch, luxury-level support.</li><li class="leading-relaxed">Availability to work nights and weekends as part of the regular schedule.</li><li class="leading-relaxed">A team player who values collaboration but is also comfortable working independently.</li><li class="leading-relaxed">Nice to Have: Prior experience with RingCentral Contact Center or Salesforce.</li><li class="leading-relaxed">Nice to Have: Experience in luxury customer service, e-commerce, or high-end retail.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What We Offer</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">On-the-job training to set you up for success.</li><li class="leading-relaxed">Medical, Dental, and Vision Coverage.</li><li class="leading-relaxed">FSA options for Medical & Dependent Care.</li><li class="leading-relaxed">Paid Time Off, Paid Sick Time, and Paid Holidays.</li><li class="leading-relaxed">401(k) with generous match program.</li><li class="leading-relaxed">Free Life Insurance & AD&D.</li><li class="leading-relaxed">Long-Term Disability Insurance.</li><li class="leading-relaxed">Employee Discount on luxury goods!</li><li class="leading-relaxed">Opportunities for career growth within a rapidly expanding luxury resale company.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Work Shift</h2><p class="my-4 text-gray-700 leading-relaxed">Fulltime role completing 40 hours per week across five days. Our operating hours are 8:00 AM - 8:00 PM MT, seven days a week.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Pay Rate</h2><p class="my-4 text-gray-700 leading-relaxed">Starting at $20/hr, with opportunities for growth and advancement.</p><p class="my-4 text-gray-700 leading-relaxed">FASHIONPHILE Group LLC is proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at HR@fashionphile.com.</p>

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Greenworks Sunrise Global Marketing

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Rovio 

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Greenworks, a rapidly growing global manufacturer, is seeking a Chargeback Specialist to lead their chargebacks department. This role involves receiving, reviewing, investigating, and recommending actions for customer chargebacks, as well as reporting on analytics. The specialist will manage 8Ds, maintain Salesforce data, and communicate with internal customers for timely resolutions. The position requires routine review of scorecards and chargeback reports, making necessary adjustments and ensuring compliance with company policies to improve operational efficiency and customer satisfaction.

Greenworks is the leader in battery-powered outdoor power tools for DIY consumers and landscaping professionals. Our company distributes Greenworks-branded and private label products, as well as products for an extensive network of original equipment manufacturers. With a robust lineup of Greenworks-branded products including 24V, 40V, 60V, 80V, and commercial-grade 82V battery-powered cordless outdoor power tools, a full line of corded equipment, and reel mowers, Greenworks offers the right tool for every job. Utilizing best-in-class battery, control, and drive technologies, Greenworks deliver the power and performance of comparable gas-powered tools without the mess, noxious fumes, pollution, vibration, and noise associated with gas products.

Manufacturing Repair Technician

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Quality Inspector

Supply Chain Manager - Mass Retail

Business Systems IT Specialist

Assembly Line Leader

Assembly Operator

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Company Summary:</h2><p class="my-4 text-gray-700 leading-relaxed">As a rapidly growing global manufacturer of residential and commercial products, Greenworks is leading the charge toward a more powerful and sustainable future. With over 20 years of research and development, including over 1000 patents in outdoor power equipment, power tools, and lifestyle products, we’re pushing the limits of what battery technology can do to improve the quality of work and life.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Position Summary:</h2><p class="my-4 text-gray-700 leading-relaxed">The Chargeback Specialist is responsible for leading the chargebacks department in receiving, reviewing, investigating, and recommending a course of actions for chargebacks received from customers and reporting on chargeback analytics. The Specialist will be responsible for assigning and reviewing 8Ds, as well as maintaining and distributing all Salesforce data to the necessary parties.</p><p class="my-4 text-gray-700 leading-relaxed">Overview of position includes routine reviewing and receiving scorecards and chargeback reports, making necessary adjustments and communicating with internal customers for a timely resolution.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Essential Duties and Responsibilities:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Research/ obtain all necessary documentation from SAP, WMS, customer portals and logistics partners.</li><li class="leading-relaxed">Ability to investigate, root cause, and solve problems.</li><li class="leading-relaxed">Ability to learn and retain compliance policies and procedures from multiple avenues.</li><li class="leading-relaxed">Must have well developed organizational and analytical skills.</li><li class="leading-relaxed">Effective issue identification and resolution skills.</li><li class="leading-relaxed">Ability to multi-task in an efficient, thorough, and prioritized manner, working quickly and independently on assigned tasks.</li><li class="leading-relaxed">Ability to communicate effectively.</li><li class="leading-relaxed">Participate in department meetings and problem-solving sessions, providing updates on metrics and different initiatives.</li><li class="leading-relaxed">Perform other duties as required.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Required Education and Experience:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">High school diploma or relevant qualification</li><li class="leading-relaxed">1-3 years’ experience in an inventory control related role</li><li class="leading-relaxed">Proven understanding of warehouse operations and inventory control processes</li><li class="leading-relaxed">Strong analytical, root cause, and problem-solving skills utilizing Microsoft Excel, Access, or other related software tools.</li><li class="leading-relaxed">Demonstrates flexibility and adaptability in a dynamic fast-paced, changing, and demanding work environment.</li><li class="leading-relaxed">Strong organizational, interpersonal, and influencing skills</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Preferred Qualifications and Experience:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Working knowledge of SAP B1, Manhattan WMS, SAP EPW</li><li class="leading-relaxed">Associate’s degree in business, Supply Chain Management, or related field</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Compensation and Benefits:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Health, dental, and vision coverage</li><li class="leading-relaxed">Assistance with fertility treatment and adoption</li><li class="leading-relaxed">401k company match plan</li><li class="leading-relaxed">Paid sick, personal, and vacation time</li></ul><p class="my-4 text-gray-700 leading-relaxed">Greenworks will not offer sponsorship for employment-based visa status (including, but not limited to, H-1B visa status and other employment-based nonimmigrant visas) for this position. 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