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Field Services Engineer - Renewable Energy (BESS)

The Remote Monitoring and Diagnostics Center (RMDC) is a global team responsible for diagnosing and resolving issues across Fluence’s worldwide Battery Energy Storage Systems (BESS) fleet. This role ensures 24/7/365 operational availability and performance by managing incidents, coordinating maintenance, and performing proactive monitoring remotely. It is central to the safe, reliable, and cost-effective performance of advanced energy storage assets, requiring a focus on uptime, service quality, and customer satisfaction.

PM Field Service Technician S2- Energy Storage

<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Job Description – Remote Monitoring and Diagnostics Engineer</h1><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">ABOUT THE POSITION:</h2><p class="my-4 text-gray-700 leading-relaxed">The Remote Monitoring and Diagnostics Center (RMDC) is a mission-critical global team that operates as the first point of contact for diagnosing and resolving issues across Fluence’s worldwide Battery Energy Storage Systems (BESS) fleet. The RMDC ensures 24/7/365 operational availability and performance of energy storage sites by managing incidents, coordinating timely maintenance, and performing proactive monitoring and diagnostics remotely.</p><p class="my-4 text-gray-700 leading-relaxed">This role is central to the safe, reliable, and cost-effective performance of the most advanced energy storage assets in the world.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">KEY RESPONSIBILITIES:</h2><p class="my-4 text-gray-700 leading-relaxed">As a part of the RMDC, you will:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Act as the remote owner for large-scale BESS sites across the globe</li><li class="leading-relaxed">Be the primary point of contact for all operational and technical issues reported via alarms or customer calls</li><li class="leading-relaxed">Monitor, diagnose, and troubleshoot a wide range of systems and components including:</li><li class="leading-relaxed">Battery Management Systems (BMS)</li><li class="leading-relaxed">Power Conversion Systems / Inverters (PCS)</li><li class="leading-relaxed">HVAC & Chillers</li><li class="leading-relaxed">Ubuntu/Linux Servers</li><li class="leading-relaxed">SCADA Systems</li><li class="leading-relaxed">Networking Devices: Cisco Routers, Switches, and Firewalls</li><li class="leading-relaxed">Coordinate with Field Service Engineers (FSEs), regional operations teams, and technical specialists to resolve incidents within SLA timelines</li><li class="leading-relaxed">Ensure safety-first practices during all remote maintenance or guidance provided</li><li class="leading-relaxed">Maintain accurate and complete logs, site tickets, and professional service reports within Fluence's service management platform</li><li class="leading-relaxed">Proactively identify and implement process improvements to increase uptime, response time, and cost-efficiency</li><li class="leading-relaxed">Escalate persistent issues and provide detailed feedback to Engineering, Product, and Installation teams for design and system enhancements</li><li class="leading-relaxed">Support planned preventive maintenance (PPM) activities remotely and ensure minimal site disruptions</li><li class="leading-relaxed">Participate in continuous knowledge sharing and training to maintain system-wide familiarity across all deployed configurations</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">SHIFT & TEAM STRUCTURE:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Based in Bangalore, working in a 24/7 rotational shift model including weekends and holidays</li><li class="leading-relaxed">Part of a global critical response team responsible for uninterrupted remote site management year-round</li><li class="leading-relaxed">Support is provided to all Fluence assets across Americas, EMEA, and APAC regions</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">IDEAL CANDIDATE QUALIFICATIONS:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree in Electrical, Mechanical, Electronics, or Computer Engineering (BSEE, BSME, BSCE), or Licensed Electrician</li><li class="leading-relaxed">Minimum 2-3 years of experience in remote O&M or technical support roles in Energy Storage, Power Generation, or Industrial Automation</li><li class="leading-relaxed">Proven hands-on experience in monitoring and remote troubleshooting of:</li><li class="leading-relaxed">Battery Management Systems (BMS)</li><li class="leading-relaxed">Advanced Power Conversion Systems (PCS) / Inverters</li><li class="leading-relaxed">HVAC and Cooling Systems</li><li class="leading-relaxed">Ubuntu/Linux OS Servers</li><li class="leading-relaxed">Cisco networking devices</li><li class="leading-relaxed">SCADA and industrial communication protocols (MODBUS, OPC, BACnet, etc.)</li><li class="leading-relaxed">Comfortable in high-pressure environments with a focus on uptime, service quality, and customer satisfaction</li><li class="leading-relaxed">Excellent verbal and written communication skills with a strong customer-first approach</li><li class="leading-relaxed">Experience working with incident management and ticketing systems</li><li class="leading-relaxed">Strong documentation, reporting, and analytical skills using Microsoft Office and service platforms</li><li class="leading-relaxed">Physically capable to support field teams if needed (lifting up to 40lbs, climbing ladders/steps, etc.)</li><li class="leading-relaxed">Willingness to work rotational night shifts, holidays, and support weekends as part of a 365-day operational team</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">WHY JOIN FLUENCE RMDC?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Be a part of the core global operations team that supports the clean energy transition</li><li class="leading-relaxed">Work on cutting-edge energy storage technologies</li><li class="leading-relaxed">Grow your career in a high-impact, technical role with opportunities to cross-train and collaborate globally</li><li class="leading-relaxed">Contribute to improving energy grid stability, sustainability, and resilience worldwide</li></ul>

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Sr. Manager, Chassis Inventory & Strategic Partnership

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The Sr. Manager, Chassis Inventory & Strategic Partnership will cultivate high-level relationships with OEM executives and dealer stakeholders, leading a team to ensure best-in-class operational performance and customer satisfaction. This role involves strategic oversight of chassis inventory management, forecasting, and allocation to support business growth. Responsibilities include OEM and dealer partner management, cross-functional leadership, demand planning, inventory optimization, team development, reporting, continuous improvement, and governance. The position requires strong analytical skills, leadership, and expertise in ERP/inventory systems, contributing to FOX Factory's mission of designing and manufacturing performance-defining products.

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<p class="my-4 text-gray-700 leading-relaxed">The Sr Manager will also cultivate and maintain high-level relationships with OEM executives, fleet/bailment leads, and key dealer stakeholders, while leading a team focused on delivering best-in-class operational performance and customer satisfaction.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Position Responsibilities:</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Strategic Oversight:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead the development and execution of strategic initiatives around chassis inventory management, forecasting, and allocation to support business growth and profitability objectives.</li><li class="leading-relaxed">OEM and Dealer Partner Management:</li></ul><p class="my-4 text-gray-700 leading-relaxed">Serve as the primary executive liaison with OEM and high-level dealer partners, ensuring alignment on chassis needs, vehicle availability, and shared business goals.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Cross-Functional Leadership:</li></ul><p class="my-4 text-gray-700 leading-relaxed">Partner with Sales, Product Development, Purchasing, Finance, Logistics, and Manufacturing teams to ensure chassis inventory aligns with sales forecasts, product launches, and operational capacity.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Forecasting & Demand Planning:</li></ul><p class="my-4 text-gray-700 leading-relaxed">Establish and lead a robust chassis demand planning process using sales trends, market analysis, and OE production forecasting to inform procurement strategy.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Inventory Optimization:</li></ul><p class="my-4 text-gray-700 leading-relaxed">Develop and implement strategies for aged inventory reduction, lifecycle management, and the liquidation of “end-of-life” chassis through broker partnerships or internal sales channels.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Team Leadership & Development:</li></ul><p class="my-4 text-gray-700 leading-relaxed">Lead, mentor, and grow a high-performing team responsible for daily OE communications, order execution, reporting, and issue resolution across all chassis inventory functions.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Reporting & Insights:</li></ul><p class="my-4 text-gray-700 leading-relaxed">Deliver high-impact dashboards and executive-level reporting on chassis status, fill rates, constraints, and market performance to senior leadership and partners.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Continuous Improvement:</li></ul><p class="my-4 text-gray-700 leading-relaxed">Identify and implement process improvements using data, systems, and automation to drive operational efficiency and cost reduction across the chassis lifecycle.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Governance & Compliance:</li></ul><p class="my-4 text-gray-700 leading-relaxed">Ensure accuracy in monthly inventory reconciliations, compliance with floorplan and OE reporting, and oversight of demo program controls.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Specific Knowledge, Skills or Abilities Required:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Ability to manage multiple tasks / projects quickly and efficiently</li><li class="leading-relaxed">Microsoft Office skills (Excel and data transfer – extremely important)</li><li class="leading-relaxed">Detail oriented</li><li class="leading-relaxed">Strong analytical and data-driven decision-making skills.</li><li class="leading-relaxed">Proven leadership and interpersonal skills; ability to influence at all levels.</li><li class="leading-relaxed">Expertise in Microsoft Excel, reporting tools, and ERP/inventory systems.</li><li class="leading-relaxed">Deep understanding of OE ordering, constraints, model configurations, and market dynamics.</li><li class="leading-relaxed">High attention to detail and process discipline.</li><li class="leading-relaxed">Ability to thrive in a fast-paced, high-visibility environment.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Position Qualifications:</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Education:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">High school diploma or GED required.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Experience:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">7–10+ years of progressive experience in OE/dealership chassis sourcing, fleet management, or automotive supply chain. ZOHO and OE system experience a plus.</li><li class="leading-relaxed">Experience managing cross-functional teams and external partner relationships.</li><li class="leading-relaxed">Demonstrated success in strategic planning and execution.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Skills & Competencies:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong analytical and data-driven decision-making skills.</li><li class="leading-relaxed">Proven leadership and interpersonal skills; ability to influence at all levels.</li><li class="leading-relaxed">Expertise in Microsoft Excel, reporting tools, and ERP/inventory systems.</li><li class="leading-relaxed">Deep understanding of OE ordering, constraints, model configurations, and market dynamics.</li><li class="leading-relaxed">High attention to detail and process discipline.</li><li class="leading-relaxed">Ability to thrive in a fast-paced, high-visibility environment.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Work Environment and Physical Requirements:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Office Environment</li><li class="leading-relaxed">Ability to sit for long periods of time</li><li class="leading-relaxed">Vision abilities required to validate and enter data on computer</li></ul><p class="my-4 text-gray-700 leading-relaxed"><em>Disclaimer</em>: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.</p><p class="my-4 text-gray-700 leading-relaxed"><em>Note:</em></p><p class="my-4 text-gray-700 leading-relaxed">FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations, and social/recreational programs – on merit and the principles of equal employment opportunity.</p><p class="my-4 text-gray-700 leading-relaxed">Fox offers an excellent compensation package and wide-ranging opportunities for professional development. Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching. Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.