We're seeking passionate people to work with us to change the very idea of how people use cloud computing. We take pride in making Fortanix a great place to work. Coworkers recognize that great ideas can come from anyone, and everyone is encouraged to jump in, contribute, and ask questions. In tackling the hardest problems, we believe that working together will produce better solutions. In a very short time, Fortanix has won numerous awards and is already helping some of the world's largest companies protect their most valuable digital assets.

fortanix

Product Support Engineer

Fortanix is seeking a Product Support Engineer to deploy, implement, upgrade, and optimize the Fortanix platform. This role involves providing post-sales technical support, troubleshooting complex issues, and ensuring timely resolution for customers. The engineer will also work on reproducing customer issues, publishing technical documentation, and collaborating with development and sales teams to enhance customer experience. On-call support is required.

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Description</h2><p class="my-4 text-gray-700 leading-relaxed">In today's world, where data spreads across various clouds and devices, traditional security measures aren't enough. Businesses need a dynamic approach to defend against constant cyber threats and ensure agile data security. Fortanix leads the way in data-centric cybersecurity for hybrid multicloud environments, using advanced cryptography, encryption, and confidential AI solutions.</p><p class="my-4 text-gray-700 leading-relaxed">As data breaches become more frequent and traditional defenses fall short, we focus on data exposure management to keep your information safe. Our unified data security platform addresses vulnerabilities in hybrid multicloud environments, defends against threats, and makes it easier to discover, assess, and fix data exposure risks. Whether implementing a Zero Trust model or preparing for the post-quantum computing era, we help businesses worldwide protect their most sensitive data, wherever it is.</p><p class="my-4 text-gray-700 leading-relaxed">Our commitment to solving the world’s toughest data security challenges has earned multiple Cybersecurity Excellence and Innovation Awards, as well as recognition from industry giants such as Microsoft, Intel, ServiceNow, and Snowflake.</p><p class="my-4 text-gray-700 leading-relaxed">Our team includes industry leaders and cryptography experts, creating a culture of trust, innovation and collaboration where every voice is valued. Recognized as a Great Place to Work, we're looking for passionate individuals to help us shape the future of data security and work towards a safer digital future.</p><p class="my-4 text-gray-700 leading-relaxed">We are seeking an individual who will help deploy, implement, upgrade and optimize the Fortanix platform. This position requires a mixture of excellent project management, problem solving, troubleshooting, analytical and strong technical skills. The ideal candidate will be comfortable interacting with customers at all levels, working with our engineering teams and driving technical work streams.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Responsibilities</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web</li><li class="leading-relaxed">Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner</li><li class="leading-relaxed">Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues</li><li class="leading-relaxed">Work to reproduce customer issues and qualify critical issues</li><li class="leading-relaxed">Publish Technical Support Bulletins and other user documentation in the Knowledge Base</li><li class="leading-relaxed">Build a positive customer experience by working closely with Development, Sales, Quality Assurance</li><li class="leading-relaxed">Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc</li><li class="leading-relaxed">Provide on-call support 24x7 on an as needed basis</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Requirements</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Hands-on 5+ years related experience working in a support organization</li><li class="leading-relaxed">Strong technical experience with Linux, Kubernetes, Docker, Python, or other scripting languages - required.</li><li class="leading-relaxed">Familiarity with HSM and KMS in the cloud (AWS CloudHSM, AWS KMS, Google KMS, Azure KeyVault, IBM KeyProtect, etc.)</li><li class="leading-relaxed">Understanding of HSM and various crypto interfaces (PKCS#11, CAPI, CNG, JCE, etc.). Experience with HSM from another company is a plus</li><li class="leading-relaxed">Understanding of KMS interfaces (KMIP, REST API, etc.)</li><li class="leading-relaxed">Ability to work in a highly fast paced, rapid growth environment</li><li class="leading-relaxed">Strong collaboration, written and communication skills</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Benefits</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">We offer a collaborative work environment, amazing equity, great benefits, competitive salary, and the opportunity to redefine cloud computing.</li><li class="leading-relaxed">Unlimited PTO (it’s between you and your work!)</li><li class="leading-relaxed">40 hours of Volunteer Time Off/year</li><li class="leading-relaxed">Internet stipend</li><li class="leading-relaxed">Friendly culture that brings the best out of everybody</li><li class="leading-relaxed">401k</li></ul><p class="my-4 text-gray-700 leading-relaxed">Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Retirement Savings, Wellness Program, Short-and Long-Term Disability, Holidays, and more. The compensation for this role is $76,000 - $137,000 / Year.</p><p class="my-4 text-gray-700 leading-relaxed">Fortanix is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you’re interested in working in a fast growing, exciting working environment – we encourage you to apply!</p>

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<p>- This assessment gives us an idea of your C++ skills<br>- Companies that evaluate this skillset in interviews: <strong>Rockstar Games, Ubisoft, Mayhem Studios, etc.</strong><br>- 10 Multiple Choice questions<br>- Average time to complete: <strong>7 to 10 minutes</strong></p>

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The Senior Animator at Zoic Studios is responsible for creating inspiring, engaging, appealing, and naturalistic performances for CG characters and objects. This role involves working closely with storyboards, audio tracks, and director briefs to deliver high-quality animation for a stop-motion animated feature project. The animator will take creatively complex shots from blocking through final animation, ensuring adherence to established style guidelines and meeting production deadlines. This position offers a unique opportunity to contribute to a creative and collaborative environment, showcasing advanced animation skills within a respected VFX studio.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Senior Animator</h2><p class="my-4 text-gray-700 leading-relaxed">**<em>All applicants must be residents of British Columbia, Canada.</em></p><p class="my-4 text-gray-700 leading-relaxed"><em>Must be legally entitled to work in Canada ie. Citizen, Permanant Resident, Open Work Permit.</em>**</p><p class="my-4 text-gray-700 leading-relaxed"><strong><em>Current contracts are from approximately early November 2025 to end of February 2026.</em></strong></p><p class="my-4 text-gray-700 leading-relaxed">At this time, we’re pleased to offer this role as an option to work from home OR work from our studio in the beautiful Gastown area, close to the Waterfront Station in Downtown. (Remote is not available outside of BC; there is no hybrid)</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Zoic</h3><p class="my-4 text-gray-700 leading-relaxed">Zoic Studios is a Visual Effects company that specializes in high end visual effects for television, film, and advertising. Our mantra is Visual Evolution - we focus on every part of the process, from the final picture to the pipeline used to create them.</p><p class="my-4 text-gray-700 leading-relaxed">Are you looking for your next creative and technical challenge? Come join our team!</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why Join Zoic?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">We are an Artist owned and operated VFX studio.</li><li class="leading-relaxed">We love what we do and always stay curious about new technology and techniques.</li><li class="leading-relaxed">We respect work/life balance in a hectic industry.</li><li class="leading-relaxed">We work with a team from all walks of life and backgrounds.</li></ul><p class="my-4 text-gray-700 leading-relaxed">We are excited to share an incredible stop-motion animated feature project that promises creativity, collaboration, and a fantastic chance to showcase your skills!</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Summary of Position</h3><p class="my-4 text-gray-700 leading-relaxed">The Sr Animator creates inspiring, engaging, appealing, and naturalistic performances for CG characters and objects based off the storyboards, audio track, and director brief.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Job Functions</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Take creatively complex shots from blocking through final animation.</li><li class="leading-relaxed">Take creative direction from the Director and supervisors to ensure the highest quality of animation possible.</li><li class="leading-relaxed">Meet deadlines as established by production.</li><li class="leading-relaxed">Create animation clips for a shared animation library.</li><li class="leading-relaxed">Assist in mentoring junior animators.</li><li class="leading-relaxed">Advise production and technology teams on creation and management of animation toolsets, libraries, and software.</li><li class="leading-relaxed">Perform other tasks related to CG animation including shot layouts, animating cameras, and props.</li><li class="leading-relaxed">Produce work in accordance with the look and feel of a stop motion production while adhering to established style guidelines.</li><li class="leading-relaxed">Maintain a consistent level of productivity while producing high-quality work.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5-7+ years’ experience as a CG Character Animator in the entertainment industry.</li><li class="leading-relaxed">Expertise in traditional animation principles, acting, performance, layout, and composition for feature film production.</li><li class="leading-relaxed">Strong knowledge of Maya animation tools and workflow.</li><li class="leading-relaxed">Experience working in a visual effects pipeline.</li><li class="leading-relaxed">Experience working with motion capture data and crowds.</li><li class="leading-relaxed">Firm grasp of technical animation issues including character effects and rigging.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Additional information</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">British Columbia Employees Pay Range: $50 - $65 <em>(The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location of the position)</em></li><li class="leading-relaxed">Zoic does not cover relocation costs.</li><li class="leading-relaxed">Any and all WFH positions require the candidate to have a reliable internet connection via ethernet and work on Pacific Standard Time.</li><li class="leading-relaxed">This job description contains the basic requirements for the position and is NOT intended to be a complete list of responsibilities; other duties may be assigned.</li><li class="leading-relaxed">Due to the volume of applications, we receive, we regret that only those selected to interview will be contacted.</li></ul>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Product Support Engineer

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