Gallagher

Team Manager – Digital Marketing

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The Digital Marketing Team Manager at Gallagher's GCoE in India will oversee the day-to-day management of the digital marketing team, including resource allocation, performance monitoring, and conflict resolution.  Responsibilities include conducting performance reviews, identifying training needs, ensuring adherence to standards and SLAs, collaborating with US-based counterparts, providing regular status updates, and fostering team cohesion. The role requires strong leadership, mentorship, and project management skills, along with expertise in various digital marketing tools and a deep understanding of industry best practices.  The ideal candidate will have an MBA or equivalent and 8+ years of experience in digital marketing, with at least 4 years in team management.

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 Introduction We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. We’d be thrilled to receive applications from exceptional individuals like yourself. Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as "The Gallagher Way," is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers. Overview The role of the Digital Marketing Team Managerwill be to support in onboarding milestones and day-to-day management of the GCoE Digital Marketing Team.This role will report into the GCoE management and will collaborate as needed with Corporate Digitl Marketing managers in the US. How You'll Make An Impact <ul><li>Day-to-day management and oversight of Digital Marketing resources, maintains work schedules and oversight of time off requests, staffing conflicts and resourcing along with direct support of management. </li><li>Monitors and regularly assesses overall team and individual performance against goals/KPIs to assess knowledge and performance improvement opportunities, including conflict resolution, staff issues and escalating foreseeable attrition risks. </li><li>Actively participates in individual team members’ performance reviews, providing regular feedback regarding misses/errors and additional training needs to GCoE leadership contributing to the identification of growth and skill development opportunities to ensure constant improvement and utilization of the GCoE Digital Marketing </li><li>Coordinates with GCoE team resources to ensure work is completed accurately and in accordance with standard practices / guidelines and defined service level agreements. </li><li>Shares feedback regularly to support onshore and GCoE management in assessment of individual skills and aptitude along with potential for career expansion. </li><li>Provides and shares on a regular cadence status updates/reports with leadership. </li><li>Ensures the GCoE team is working together as a cohesive unit in support of the global Digital MarketingTeam’s exemplary work, goals and values. </li><li>Maintains a current understanding of each capabilities, processes, workflows, SLAs and Gallagher brands guidelines and business divisions to ensure accurate oversight and output of deliverables. </li><li>Keep oneself abreast and updated of industry best practices in Digital Marketing and support team members as needed. </li><li>Other duties as assigned. </li></ul>
About You <ul><li>MBA or equivalent in Marketing </li><li>8+ years’ experience in digital marketing, with at least 4 years of demonstrated team management experience, including depth of knowledgeacross Digital Marketing. </li><li>Understanding and experience with digital marketing tools, inclusive of content management systems, Automation/CRM (Salesforce), web analytics, and social media systems. </li><li>Professional and conversational fluency in English is a must, with excellent oral/written communication and presentation skills</li><li>Leads with empathy and a solution-oriented mindset with strong mentorship skills</li><li>Demonstrated project and/or resource management understanding</li><li>Experience with/knowledge of Workfront or other project management software</li><li>Microsoft Office Suite programs </li></ul>
Additional Information We value inclusion and diversity Inclusion and diversity (I&amp;D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
 
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