Gamesight builds technology to help kickass games find commercial success.

Gamesight

Creator Program Operations Manager

The Creator Program Operations Manager at Gamesight is a creative leader responsible for building and maintaining healthy creator communities for multiple games and customers. This role requires balancing the needs of game developers and creators, inspiring content generation, and providing support and opportunities.  Responsibilities include establishing and managing Discord servers, communicating with customers, driving strategic program ideation, providing creative input for campaigns and events, managing influencer marketing campaigns, planning customer meetings, project managing cross-team initiatives, delivering performance reporting, and potentially leading a team of Creator Program Coordinators/Managers. The ideal candidate possesses deep knowledge of internet and gaming culture, influencer platforms, and creator marketing, along with 5+ years of experience in related fields within the video game industry.

<div class="prose prose-sm prose-alpha">Gamesight empowers the industry’s top game makers through data, technology, and experiences.Gamesight builds technology to help kickass games find commercial success. We do this by empowering game publishers with data so they can better understand their community, players, and game performance. We specialize in Measurement &amp; Attribution, Influencer Activations, Creator Programs, and Creator-Led Playtests, all tailored to meet the unique needs of each game at every stage of its lifecycle.About this RoleCreator Program Operations Managers are creative leaders who love to make cool things happen. We are looking for doers who are interested in taking a vision and running with it! In this role, you will build and maintain a healthy creator community for multiple games and customers. As a Creator Program Operations Manager, your top priority is building a balance between the needs of the game developers, and the needs of the creators in your programs. You will operate as the bridge between the two, finding ways to inspire content generation at the same time as helping creators get meaningful support and opportunities. You will use a combination of data and experience to build and implement creative program strategies, manage program performance &amp; goal progression, organize community events, manage fun creative activations, and constantly be looking for new ways to showcase creators in your community! What you'll do: <ul><li>Establish, grow, and manage vibrant and diverse creator communities by building and maintaining bespoke Discord servers, working with our dev team to utilize Gamesight creator hubs, and creating a safe space for fans and content creators. </li><li>Communicate with our customers daily, sharing ideas, updates, and other important information proactively.</li><li>Drive strategic program ideation and initiatives that align with our customers' long-term vision for their title. Craft and execute a plan to accomplish their goals and identify key opportunities and challenges along the way.</li><li>Provide creative ideation for campaigns, both paid and earned activations, experiential events, and conference attendance.</li><li>Maintain a strong understanding of the content creator communities, and set the program’s strategy based on your knowledge.</li><li>Project manage earned influencer marketing campaigns from start to finish, including choosing the right influencers for the product or event and backing your choices up with data. You will also work with the Campaigns team to ideate and execute paid beats.</li><li>Plan and prepare agendas for customer-facing meetings. Lead weekly or biweekly syncs with our customers and their program’s stakeholders, delivering detailed updates, clear action items, and set realistic expectations and timelines.</li><li>Project manage beats that require inputs from other teams at Gamesight - ensure everyone knows what they need to deliver and when it’s due.</li><li>Ensure we are delivering high-quality content and results that meet our customer’s goals and efficiently utilize their budget. Iterate on and improve our current reporting methods (content and delivery), document program results, and share best practices with others.</li><li>Build and deliver in-depth reporting on program performance, growth, and key outputs, including detailed quarterly business reviews (which may be in-person with our customer’s stakeholders).</li><li>After 90 days at Gamesight, you may have the opportunity to step into a leadership role and manage a small team. These additional responsibilities would include:</li><li><ul><li>Lead and manage a team of 1+ Creator Program Coordinators or Creator Program Managers to executional success. Complete quarterly performance reviews, provide actionable feedback, and develop a team of high-performing ICs.</li><li>Take responsibility for the performance of your splinter cell of ICs and provide performance insights and metrics to the leadership team. Learn management best practices and work collaboratively with other team leads to ensure all of our splinter cells are building &amp; executing creator programs The Gamesight Way.</li></ul></li></ul>Who you'll work with:<ul><li>You’ll have the direct support of your other Creator Program team members.</li><li>You’ll work directly with the customer’s team, attending regular sync calls, communicating daily, and staying up to date on everything coming down the pipeline.</li><li>You’ll work alongside our Influencer Campaign Managers and additional supporting staff to plan and execute paid campaigns. </li><li>You’ll work closely with our Data Analysts to generate comprehensive talent discoveries and post-campaign reporting for our customers.</li><li>Expect to sit with our Developers, MarOps team, and Solutions Engineers to help you understand and improve the product. You might work directly with those folks to develop collateral material or create automation.</li></ul>Requirements:<ul><li>Deep knowledge and love of internet and gaming culture, influencer platforms (Twitch/YouTube/Kick/X/Instagram), creator marketing, and digital trends. 📈</li><li>Familiarity with and passion for extraction shooters, battle royales, and/or FPS games (think: Escape from Tarkov, PUBG, Destiny 2, Call of Duty, Marvel Rivals, Halo, Valorant, etc.) and the creator community surrounding them. 🎮</li><li>5+ years of experience in community management, influencer marketing, or project management roles in the video game industry. 💪</li><li>Ready to work in a dynamic and fast-paced environment. 🚤</li><li>Confident using Discord as a community management tool – you know the ins and outs of leveraging Discord’s tools, bots, etc. to create a vibrant space for people to hang out in. 🤖</li><li>Willing to set boundaries. It can be easy to overwork when working on campaigns, especially remotely. You need to be willing to set realistic deadlines &amp; expectations with our customers and stop working when the day is done, with very few exceptions. ⛔</li><li>Exceptional organizational skills to ensure each campaign runs smoothly, on schedule, and hits all the key beats. 🤓</li><li>You are eager to learn. As a pioneer in a new space, there are still uncharted territories to be explored. You have a hunger for learning and an interest in being the best at what you do. 📚</li></ul>Nice to haves:<ul><li>Familiarity with using data and technology to create innovative brand experiences. 📽️</li><li>Fluent in more than one language. 🗣️</li></ul>Success in 30 days:<ul><li>You are aware of Gamesight policies, guidelines, teams, and roles.</li><li>You’ve met with key stakeholders (internal and external) to understand how your role fits within the company’s ecosystem. You are aware of the customer’s goals, and values, and how to align our program with their needs.</li><li>You’ve done a deep dive into Gamesight’s approach to influencer marketing.</li><li>You can access all tools and resources required for you to be effective – you also understand how to use these tools within Gamesight’s processes.</li><li>You understand Gamesight’s methodology and approach to influencer campaigns, creator programs, and community-building.</li><li>You understand the console, its capabilities (regarding creator programs and campaigns), and how to execute campaigns via the Gamesight dashboard.</li><li>You understand the needs of the creators you are targeting for your program.</li><li>You have begun to organize ideas for program strategy that aligns with our customer's goals.</li><li>You thoroughly understand what sets a successful program apart from the industry norm.</li><li>You thoroughly understand our vetting process and guidelines.</li><li>You are confident in and aligned with our standards for creator communication.</li></ul>Why Gamesight? <ul><li>Gamesight empowers publishers to build strong communities, engage the right influencers, and effectively measure marketing performance against actual sales and installs. 📈</li><li>Work with a team that gets shit 💩 done in a flexible and independent environment.</li><li>Work closely with major game developers and publishers and assist them in launching some of the world's most successful and loved games. 😎</li><li>Work with gaming's top influencers and the communities that make games great.🏆</li><li>Enjoy perks like medical, dental &amp; vision coverage, flexible vacation and unlimited sick leave, 401k with 3% matching, and budgets for learning, gaming, and working from home. ✨</li><li>Casual + remote work environment, virtual game nights, Magic: The Gathering drafts, Destiny raids, and more! 🎮💥</li></ul>Gamesight's Principles🎮 Gaming is our core - We are all-in on gaming. We obsess over the quirks of the games marketing ecosystem, creating purpose-built solutions, and anticipating customer needs like no one else. Our expertise in data and marketing creates value for customers, but our shared passion is what builds enduring relationships. And as gamers, we have more fun with our work, too!🚀 Our customers’ growth is our obsession - Our commitment is always to the customer and their success. We grow when our customers grow, so we use the full power of our expertise and data to help them be successful. Our most successful customers don’t just come to us for one-off engagements, but work with us year after year as long-term partners to expand their business. Our aim is to make Gamesight known for exceeding expectations and delighting those we work with.🧙 Data is our magic - We are pioneers and innovators in the field of data analytics. We discover insights that transform businesses and inspire the games industry. We will never stop inventing and looking for new ways to interpret how communities form, games are played, and new products are discovered.🤝 Teamwork makes the dream work - We are exploring uncharted territory and inventing new solutions. We believe that diversity of backgrounds, ideas, and skills multiplies our ability to solve these problems by looking at our challenges from as many angles as possible. Our team is collaborative, supportive, and accountable to one another. We earn trust with each other so we can work quickly, stay flexible, learn from our losses, and achieve more as a team.Our Interview Process<ul><li>Submit your application &amp; answer a few questions</li><li>Initial Interview: 30 minutes (chat with our People Operations Manager and Director of Operations)</li><li>Practical Interview: 60 minutes (chat with the Director of Creator Strategies and our Head of Influencers, and complete a small practical task to demonstrate your proficiency in the type of work this role entails)</li><li>Peer Interview: 45-60 minutes (chat with our Creator Program Manager, Team Lead and our Strategic Events &amp; Partnerships Team Lead)</li><li>Final Interview with Gamesight’s CEO: 30-60 minutes</li></ul>EligibilityWe value diversity and welcome applications from talented individuals in many regions; however, please note that only candidates who are eligible to work in the United States will be considered for full-time employment.If you are selected for the position but do not possess the necessary authorization to work in the United States, we may offer you the opportunity to work with us as an independent contractor.</div>