HCL Tech

Technical Lead

Developer

Senior Technical Lead

Lead designer

Senior Project Manager with Agile

Senior Designer

Senior technical specialist

Program Manager

The job description outlines the responsibilities of a Technical Lead, including providing support for on-call escalations and performing root cause analysis. The role involves independently resolving tickets within agreed service level agreements (SLAs) for both ticket volume and resolution time. The Technical Lead is expected to adhere to quality standards, regulatory requirements, and company policies while also contributing to value-adding activities such as knowledge base updates and management, training new team members, and coaching analysts. A key aspect of the role is ensuring a positive customer experience and achieving high customer satisfaction (CSAT) through first call resolution and minimizing rejected resolutions or reopened cases.

<h4>Job description:</h4>
 
 JD Attached <ul><li>To provide support for on call escalations and doing root cause analysis of given issue </li><li>To independently resolve tickets within agreed SLA of ticket volume and time </li><li>To adhere to quality standards, regulatory requirements and company policies </li><li>Work on value adding activities such Knowledge base update &amp; management, Training freshers, coaching analysts </li><li>To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases</li></ul>

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Springer Group

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The Senior Desk Editor will manage a small team of reporters for Scientific American, covering topics like AI, emerging technologies, and corporate science. Responsibilities include identifying important developments, generating coverage ideas, assigning and editing freelance stories, and contributing to various content formats. The role requires working with both professional journalists and scientists to craft compelling stories, ensuring quality and timeliness across web and print.

We are an ambitious and dynamic organisation, and home to some of the best-known names in research, educational and professional publishing. Working at the heart of a changing industry, we are always looking for great people who care about delivering quality to our customers and the communities we work alongside. In return, you will find that we open the doors to discovery for all our employees – offering opportunities to learn from some of the best in the business, with a culture that encourages curiosity and empowers people to find solutions and act on their instincts.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Springer Nature</h3>Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit <a href="https://group.springernature.com/gp/group" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">about.springernature.com</a> and follow @SpringerNature.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Brand</h3>Scientific American, the oldest continuously published magazine in the U.S., reaches millions of people each month through its print magazine, app, social media and on ScientificAmerican.com. We publish expert-written opinions and feature stories; news and feature articles by leading journalists; and award-winning graphics, art and multimedia. Visit scientificamerican.com and follow @ScientificAmerican / @Sciam<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Role</h3>The Senior Desk Editor role at Scientific American will manage a small team of reporters working for both web and print to own our coverage of topics including but not limited to artificial intelligence, emerging technologies, corporate science and R&D, and the business of science. They will make sure we never miss an important story in the topic area, and work closely with reporters to help them succeed on their individual beats.This editor will keep closely informed about developments in their topic area, and will generate a steady stream of creative and original coverage ideas. The editor will also assign and edit freelance stories, and contribute to our newsletter, social, and multimedia content. They will work with contributors that include working scientists and researchers, so they must be able to help non-professional writers craft well-written stories with voice and flair, and to explain complicated scientific topics. The editors may also occasionally report and write articles for web and print, as needed.This editor will work closely with Scientific American’s senior editors and other beat editors, and with the rest of the editorial staff including engagement editors and our photos, graphics and multimedia teams.This role can be in our New York, Washington DC, or London offices on a hybrid working model.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Role Responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Identify important, interesting developments in technology and business</li><li class="leading-relaxed">Identify health-related angles in major general news developments, and produce corresponding stories</li><li class="leading-relaxed">Oversee daily content and monthly magazine production, ensuring it meets quality standards, is timely and relevant to the audience</li><li class="leading-relaxed">Assign content to freelancers, and edit assigned stories</li><li class="leading-relaxed">Report and write stories when needed</li><li class="leading-relaxed">Consistently produce compelling copy</li><li class="leading-relaxed">Attend conferences and events to find story ideas and develop relationships with scientists</li><li class="leading-relaxed">Collaborate on multimedia projects, including videos and podcasts</li><li class="leading-relaxed">Contribute to team discussions, cross-newsroom projects, and editorial strategy</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Experience, Skills & Qualifications:</h3>Essential<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">At least 10 years of experience as a science, technology, or business reporter and editor</li><li class="leading-relaxed">A strong understanding of the current issues and topics in science and technology</li><li class="leading-relaxed">Strong organizational skills and an ability to work with multiple teams, in a fast-paced environment, on tight deadlines</li><li class="leading-relaxed">Enthusiasm for news and feature journalism</li></ul>Desirable<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">An undergraduate or graduate degree in a related scientific or technical field</li><li class="leading-relaxed">A knowledge of and enthusiasm for all kinds of science and technology</li><li class="leading-relaxed">Some experience with data analytics and SEO practices to inform editorial decision-making</li><li class="leading-relaxed">A good understanding of emerging storytelling formats</li><li class="leading-relaxed">Experience editing stories for a print magazine</li></ul>Springer Nature US provides a comprehensive and competitive benefits package which includes the benefit offerings listed below:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Medical, Dental and Vision</li><li class="leading-relaxed">401(k) with company match and contribution</li><li class="leading-relaxed">Hybrid office working policy, Summer Hours, and paid time off</li><li class="leading-relaxed">Flexible Spending and Commuter programs</li><li class="leading-relaxed">Multiple Life insurance options</li><li class="leading-relaxed">Disability coverage</li><li class="leading-relaxed">Tuition Assistance</li><li class="leading-relaxed">Voluntary benefits: Identity Theft Protection, Pet Insurance, and Legal Assistance Insurance</li><li class="leading-relaxed">Employee Assistance Program</li><li class="leading-relaxed">Family friendly benefits and a variety of employee discounts</li><li class="leading-relaxed">An array of Employee Social Networks</li></ul>US Annualized Base Salary: $105,000 - $120,000. The salary offer may vary based on work experience, education, skill level, and equity. The US salary range does not align with the salary ranges in other countries when converted to the currency of that country.Springer Nature is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOC_KnowYourRights6.12ScreenRdr.pdf</a> poster.At Springer Nature, we value the diversity of our teams and work to build an inclusive culture where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture, and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here: <a href="https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion</a>If you have any access needs related to disability, neurodivergence, or a chronic condition, please contact us so we can make all necessary accommodations.For more information about career opportunities in Springer Nature please visit <a href="https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers/</a>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Technical Lead

Developer

Senior Technical Lead

Developer

Lead designer

Senior Project Manager with Agile

Senior Designer

Senior technical specialist

Program Manager

Job Details