Help Scout

Director of Data and Analytics

Senior Account Manager

Customer Enablement Lead

Help Scout is seeking a Director of Data and Analytics to shape how data drives decision-making and innovation across the company. This role involves leading the data strategy, building a high-performing team, and architecting systems to leverage data effectively. The Director will be responsible for setting and executing a company-wide data strategy, building and leading a data team, overseeing data infrastructure and governance, driving actionable insights through KPI development and Looker, and partnering with leadership to champion innovation through analytics and AI. The ideal candidate will have experience leading data teams at a high-growth SaaS or tech company, deep expertise in data architecture, analytics, and governance, and experience with modern data tools such as dbt, Looker, Snowflake/BigQuery, and Git. They should also be AI-curious and passionate about developing people.

<h2><strong>Who we are</strong></h2><p style="min-height:1.5em">At Help Scout, we’re on a mission to help businesses delight more customers<strong>. </strong>We’ve been on this journey since 2011, and today more than 12,000 companies use our platform to provide outstanding customer support. We’ve been <a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.helpscout.com/blog/remote-culture/">fully remote</a> from the beginning, and have a team of 140+ people all over the world.</p><p style="min-height:1.5em">We love crafting beautiful products and growing a business together, but we're also trying to do something bigger. We're building a company that brings out your best <em>and</em> leaves the world a better place — a company that seeks <strong>balance</strong> between profit and purpose. That's why we've been a <a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.bcorporation.net/">Certified B Corporation</a> since 2019 and have <a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.helpscout.com/for-good/">pledged 1%</a> of our equity back to the community.</p><p style="min-height:1.5em">Help Scout’s success hinges on hiring talented, high-accountability people who want to be part of creating a culture where we all feel challenged and supported to do our best work. We hope that excites you to join us! </p><h2><strong>Company values</strong></h2><h3><em>Happy to Help</em></h3><p style="min-height:1.5em">Help is our first name. We show up for others, not because we have to, but because we want to. We share knowledge and give freely by default, and operate with generosity and empathy for each other, our customers, and our community. After all, there is no I in team (or software).</p><h3><em>Craft over Convention</em></h3><p style="min-height:1.5em">Although it’s tempting to follow a well-worn path, we push ourselves to run beyond it — even when that sets us apart from our peers. We’re building a culture where it’s safe to be ambitious and hold each other to high standards. That’s why we obsess over the last 10%, because it shows up for our customers and the business in powerful ways.</p><h3><em>Progress not Perfection</em></h3><p style="min-height:1.5em">The work of building a product, culture, and brand is never done – we ship our best effort, listen, iterate, then repeat. Seeking progress requires the vulnerability to be curious, humble, and hungry to learn. Great ideas can come from anywhere, so we share our work openly, welcome the perspective of others, and continuously search for what can be improved.</p><h3><em>Own the Outcome </em></h3><p style="min-height:1.5em">Ownership is key to our collective success. We consider the impact on our team and our community before we act, and believe that trust and integrity are non-negotiable. To create a better future, our decisions are made with stakeholders today <em>and</em> ten years from now in mind.</p><p style="min-height:1.5em">Read more about how we define, share, and live these values <a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.helpscout.com/blog/aligning-culture-with-values/">here</a>. </p><h2>Impact</h2><p style="min-height:1.5em">At Help Scout, we believe in empowering people with information — customers and teammates alike. As our Director of Data and Analytics, you’ll shape how data fuels decision-making, innovation, and meaningful outcomes across the company. You'll lead our data strategy, build a high-performing team, and architect the systems that turn data into one of our most valuable assets.</p><p style="min-height:1.5em">This is a hands-on leadership role for someone who thrives at the intersection of strategy and execution and finds joy in mentoring teams, simplifying complexity, and connecting insights to action.</p><p style="min-height:1.5em"></p><h2>About the role</h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Set and execute a company-wide data strategy</strong> aligned with business goals, emerging technologies, and evolving privacy standards.</p></li><li><p style="min-height:1.5em"><strong>Build and lead a high-performing data team</strong>, fostering a culture of curiosity, data literacy, and continuous improvement.</p></li><li><p style="min-height:1.5em"><strong>Oversee and evolve our data infrastructure and governance</strong>, ensuring systems are scalable, secure, and support reliable data access across teams.</p></li><li><p style="min-height:1.5em"><strong>Drive actionable insights and decision-making</strong>, guiding KPI development and nurturing our Looker environment as a trusted source of truth.</p></li><li><p style="min-height:1.5em"><strong>Partner cross-functionally with leadership</strong> to turn data into a strategic asset, uncover new opportunities, and champion innovation through analytics and AI.</p><p style="min-height:1.5em"></p></li></ul><h2>About You</h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You’ve led data teams at a high-growth SaaS or tech company, balancing strategic thinking with hands-on execution.</p></li><li><p style="min-height:1.5em">You bring deep experience in data architecture, analytics, and governance—alongside a strong point of view on how to scale these as a business grows.</p></li><li><p style="min-height:1.5em">You’ve had extensive experience working in modern data tools such as dbt, Looker, Snowflake/ BigQuery, and version-controlled workflows (e.g., Git).</p></li><li><p style="min-height:1.5em">You’re AI-curious and excited about exploring how emerging technologies can drive data innovation, automate insights, and support smarter decision-making across the company.</p></li><li><p style="min-height:1.5em">You’re as excited about developing people as you are about modeling data—mentorship and collaboration are at the core of how you work.</p></li><li><p style="min-height:1.5em">You’re a natural storyteller who can translate complex findings into actionable insight for a range of audiences.</p></li></ul><p style="min-height:1.5em"></p><h2>Who You’ll Work With</h2><p style="min-height:1.5em">You’ll collaborate closely with a thoughtful, driven group of leaders who care deeply about using data to drive impact across the company:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.linkedin.com/in/fishershawna/">Shawna Fisher</a> – You will report to Shawna, our Chief Operating Officer</p></li><li><p style="min-height:1.5em"><a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.linkedin.com/in/andreakayal/">Andrea Kayal</a> – Chief Revenue Officer</p></li><li><p style="min-height:1.5em"><a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.linkedin.com/in/scottrocher/">Scott Rocher</a> – VP of Product</p></li><li><p style="min-height:1.5em"><a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.linkedin.com/in/elioverbey/">Eli Overbey</a> – Director of Revenue Operations</p></li><li><p style="min-height:1.5em"><a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.linkedin.com/in/kyle-thompson264/">Kyle Thompson</a> – Analytics Engineer</p></li><li><p style="min-height:1.5em"><a target="_blank" rel="noreferrer nofollow noopener" class="attrlink" href="https://www.linkedin.com/in/farahaljoher/">Farah Aljoher</a> – Data Analyst</p></li></ul><p style="min-height:1.5em">You’ll be part of a collaborative, cross-functional environment where your work will shape key decisions across Marketing, Product, Sales, Finance, and Customer Success.</p><p style="min-height:1.5em"></p><h2><strong>Compensation</strong></h2><p style="min-height:1.5em">Each role at Help Scout has a pay range aligned to our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.helpscout.com/blog/employee-compensation/">salary formula</a> and based on national market data. We take a competency-based approach and pay is based on the level and band of your role. We assess leveling during the hiring process for new teammates, during our bi-annual performance review cycles, and when a teammate’s role changes.</p><p style="min-height:1.5em">Our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.helpscout.com/blog/remote-employee-compensation/">remote compensation philosophy</a> is not based on the employee’s geographic location. You are paid the same no matter where you live.</p><p style="min-height:1.5em"><strong>The salary range for this role is $206,000 - $225,000.</strong></p><h2>Perks &amp; Benefits</h2><p style="min-height:1.5em">Help Scout offers a variety of perks and benefits to support you and your family. Our offerings include healthcare coverage, wellness resources, and so much more. Visit <a target="_blank" rel="noopener noreferrer nofollow" class="attrlink" href="https://www.helpscout.com/company/careers/">our careers page</a> to learn more.<br />

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Who we are</h2><p class="my-4 text-gray-700 leading-relaxed">Estoty, founded in 2012 in Riga, Latvia, expanded with a second studio in Vilnius, Lithuania, in 2014. Today Estoty is known as a creative video game developer with a keen eye for detail, crafting games across all platforms including PC, mobile, and VR.</p><p class="my-4 text-gray-700 leading-relaxed">With a portfolio of over 50 successful titles, Estoty has created global mobile hits such as Johnny Trigger, 2048, and Knife Hit, along with recent successes like Idle Breakers, West Escape, Raptor Evolution, Age of Sails, and My Little Universe. Collectively, Estoty’s games have been downloaded more than 2 billion times, with Johnny Trigger becoming the most downloaded mobile game worldwide in January 2020. This success has empowered Estoty to take on larger-scale projects, expanding its creative vision and pushing the boundaries of gameplay and storytelling.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Role</h2><p class="my-4 text-gray-700 leading-relaxed">We’re looking for a 3D Generalist to join our team, focused on crafting and optimizing 3D visuals for mobile game creatives. This role involves building, reworking, and optimizing assets and animations to ensure high visual quality, keeping in mind optimization of the files. You'll work closely with developers and creative leads to produce engaging and visually sharp experiences across a wide variety of mobile games.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Create and rework 3D assets and animations for playable ads and mobile creatives;</li><li class="leading-relaxed">Optimize visual assets (meshes, textures, animations) to stay under size constraints (≤5MB);</li><li class="leading-relaxed">Collaborate with developers to ensure smooth performance and compatibility in Cocos Creator or other ad platforms;</li><li class="leading-relaxed">Match the visual style of each game and iterate based on feedback and creative data;</li><li class="leading-relaxed">Participate in brainstorming and ideation with the playable and UA teams to define creative direction;</li><li class="leading-relaxed">Maintain clean, well-organized project files and exports for integration into playable builds.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Requirements</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proficiency in Blender for modeling, rigging, animation, and export workflows;</li><li class="leading-relaxed">Strong visual taste and the ability to create both stylized and semi-realistic assets;</li><li class="leading-relaxed">Solid understanding of optimization techniques for mobile/web (polygon count, texture compression, baking, etc);</li><li class="leading-relaxed">Familiarity with animation principles and visual storytelling;</li><li class="leading-relaxed">Experience collaborating with developers or integrating art into real-time engines.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Nice to have</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience working on mobile games or playable ads;</li><li class="leading-relaxed">Knowledge of Cocos Creator, Unity, or other real-time engines;</li><li class="leading-relaxed">Understanding of file size budgets and mobile ad delivery constraints;</li><li class="leading-relaxed">Motion graphics or VFX work within Blender or other tools (e.g., After Effects);</li><li class="leading-relaxed">Basic version control (Git) awareness and asset management experience.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">We offer</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Friendly atmosphere and smooth interpersonal relationships - this is our core value;</li><li class="leading-relaxed">Opportunity to contribute to the creation of a new mobile game that will be played by hundreds of millions of people around the world;</li><li class="leading-relaxed">Full-time 09:00-18:00 job position;</li><li class="leading-relaxed">Salary 1800 - 3200 (bruto) depending on experience.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Modern office</li><li class="leading-relaxed">Extensive health insurance</li><li class="leading-relaxed">Personal growth & trainings</li><li class="leading-relaxed">Free lunch, snacks & drinks</li><li class="leading-relaxed">Sport activities</li><li class="leading-relaxed">Experience exchange</li><li class="leading-relaxed">Full taxes and social warranties</li><li class="leading-relaxed">Competitive salary</li></ul><p class="my-4 text-gray-700 leading-relaxed">Didn’t find your role?</p><p class="my-4 text-gray-700 leading-relaxed">We’re always on the lookout for talented professionals to join our team, and will be happy to chat with you even if there’s no open position currently listed.</p><p class="my-4 text-gray-700 leading-relaxed">If you think we’re a good match, and you’re up for the challenge of creating great games together, <strong>reach out to us.</strong></p><p class="my-4 text-gray-700 leading-relaxed">About us</p><p class="my-4 text-gray-700 leading-relaxed">We are a company that strongly believes in equal opportunities and are passionate about creating an environment that is safe, diverse, and enjoyable.</p><p class="my-4 text-gray-700 leading-relaxed">We’ve got lots of exciting plans for the future and are looking for talented people to join us on our adventure.</p><p class="my-4 text-gray-700 leading-relaxed">Our website uses cookies and stores them in your device for the purposes described in our <a href="https://estoty.com/privacy-policy/?v=1757075848585" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Privacy Policy</a></p><p class="my-4 text-gray-700 leading-relaxed">. By clicking <strong>“Accept all”</strong>, you consent to use all cookies. You can also <a href="https://estoty.com/careers/details/?id=3d-generalist-playable-team" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">set your preferences for cookies.</a></p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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