<p>Hutch has been voted one of the Best Places to Work in the gamesindustry.biz awards for the last 3 years in a row! Since inception in 2011, we've entertained over 300 million mobile players across game titles including Rebel Racing, F1® Clash, Top Drives, and Hot Wheels: Race Off. We’re dedicated to growing the racing genre on mobile, and enabling communities of players worldwide to celebrate their passion for cars.</p><p>People make games, and our people are the heart and soul of Hutch. We’ve created a work environment that we’re proud of and enjoy spending time in. As a team, we work together and play together. We take on creative and technical challenges to make great games and have fun along the way.</p><p>Teams at Hutch have the freedom and responsibility to make the best decisions for the players, and we are committed to making their working lives as easy and as simple as possible.</p><p>We’ve created an award-winning culture for our 100+ world-class team members, housed in our main studio in Shoreditch, London, with wider studios situated in Dundee and Canada. In December 2020 Hutch was acquired by Modern Times Group (MTG) to further accelerate opportunities to build highly diverse automotive experiences on mobile.&nbsp;</p>

Hutch

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Customer Support / Localization Specialist

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Test your Unity Animations knowledge with this quiz! Explore concepts like Animator Controller, Blend Trees, and many more.

Test your Unity UI knowledge with this quiz! Explore essential concepts like Canvas, EventSystem and many more. 

Challenge yourself with this Unity Input System quiz! Test your skills in input mapping, device handling, and action events.

Take your Unity skills to the next level with Part 3 of this quiz, covering scripting, physics, rendering, and performance optimization!

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Test your Unity knowledge with this comprehensive quiz, covering everything from MonoBehaviour basics to advanced physics, rendering, and optimization techniques across multiple difficulty levels!

Assess your knowledge of Unity's Rigidbody component and its advanced physics interactions with this in-depth quiz!

Test your understanding of Unity’s Physics, Movement, and MonoBehaviour with this insightful beginner-friendly quiz!

Dive into the fundamentals of open-world game development in Unity with this beginner-friendly quiz.

Challenge yourself with this beginner-friendly quiz on building an endless runner in Unity!

Test your beginner-level knowledge of Unity platformer development with this engaging quiz.

Test your basic knowledge of Unity and Unreal Engine with this beginner-friendly quiz on game development fundamentals.

This assessment evaluates your understanding of Unity's component-based architecture, how GameObjects and their components interact, the hierarchy system with nested GameObjects, and how to reference them in scripts.

This assessment evaluates your understanding of Unity's NavMesh system, including navigation baking, NavMeshAgents, pathfinding, obstacles, and scripting interactions with NavMesh to create AI-driven movement.

An assessment to test the correct usage of Unity's events and lifecycle functions in the context of the game "Clash Royale"

<p>- This assessment gives us an idea of your C++ skills<br>- Companies that evaluate this skillset in interviews: <strong>Rockstar Games, Ubisoft, Mayhem Studios, etc.</strong><br>- 10 Multiple Choice questions<br>- Average time to complete: <strong>7 to 10 minutes</strong></p>

<p>Let's assess your Data Structures! 📋<br>&nbsp;- This assessment gives us an idea of your problem solving skills using DSA<br>- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.<br>- 10 Multiple Choice questions<br>- Average time to complete: 7 to 10 minutes</p>

<p>Let's assess your Programming Patterns! 📋</p><p>- This assessment gives us an idea of your code architecture skills<br>- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.<br>- 10 Multiple Choice<strong> </strong>questions<br>- Average time to complete: 7<strong> </strong>to 10 minutes</p>

<p>Let's assess your OOPs skills! 📋</p><p>- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills<br>- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.<br>- 10 Multiple Choice questions<br>- Average time to complete:<strong> </strong>7 to 10 minutes</p>

<p>Let's assess your Unity Skills 📋<br><br>- This assessment gives us an idea of your Unity fundamentals<br>- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.<br>- 9 questions: 9 Multiple Choice<br>- Minimum score needed to qualify: 80%<br>- Average time to complete: 5 to 10 minutes</p>

Keywords Studios

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The Product Planner Lead oversees the delivery of reporting and analysis services for the Product Planner team, focusing on optimizing LLM models for clients.  This role ensures efficient and effective service delivery, meeting agreed-upon SLAs.  Key responsibilities include managing client relationships, monitoring performance, addressing service issues, leading and guiding a team of Product Planners, and ensuring compliance with security standards.  The position requires strong communication, problem-solving, and leadership skills, alongside a deep understanding of AI fundamentals and LLM technology.  The role also involves preparing performance reports and driving continuous improvement initiatives within the service delivery process.

<p>At Keywords, we deliver clients the benefits of the strengthened Engage service line, combining our Player Support and Marketing offerings.</p>

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Regional Service Delivery Manager

<section aria-labelledby="job-description-title" class="styles--3vx-H" data-ui="job-description"><h2 id="job-description-title">Description</h2><div><p>The Product Planner Lead is responsible for overseeing the delivery of reporting and analysis services to client for the Product Planner team, ensuring that all service requirements are met effectively and efficiently. This role typically focuses on the delivery of reports and analysis in support of optimizing LLM models for client. The Product Planner Lead plays a key role in coordinating between client and the Product Planners and ensuring that the agreed service level agreements (SLAs) are met. Additionally, the Product Planner Lead, will oversee the team of Product Planners, managing the performance.</p><p>Please note that this position is not directly related to gaming; it focuses on AI engine development.</p><p><strong>Key Responsibilities and Activities</strong></p><p><strong>Service Delivery Management</strong>: </p><ul> <li>Ensure that the AI Research services are delivered to the client according to agreed service levels.</li> <li>Monitor and manage performance, adjusting as needed to meet targets and service levels. </li> </ul><p><strong>Performance Monitoring</strong>: </p><ul> <li>Track key performance indicators (KPIs) and service level agreements (SLAs) to ensure services are meeting the expected standards.</li> <li>Address performance issues or gaps and develop corrective actions to improve results. </li> </ul><p><strong>Customer Relationship:</strong> </p><ul> <li>Act as the primary point of contact for clients regarding service issues, escalations, and requests.</li> <li>Ensure customer satisfaction by resolving issues quickly and maintaining clear communication.</li> <li>Build and maintain strong relationships with clients, understanding their unique networking requirements and delivering tailored solutions. </li> </ul><p><strong>Team Management:</strong> </p><ul> <li>Lead and coordinate the team responsible for service delivery, ensuring roles and responsibilities are well defined.</li> <li>Provide support and guidance to team members to improve their performance and productivity.</li> <li>Ensure all parties are aligned and working collaboratively to meet project goals and deliver exceptional service outcomes. </li> </ul><p><strong>Security and Compliance:</strong> </p><ul> <li>Identify potential risks to service delivery and develop mitigation plans.</li> <li>Ensure that the service delivery process is flexible enough to address unforeseen challenges.</li> <li>Ensure all service delivery processes align with zero trust security principles and industry compliance standards. </li> </ul><p><strong>Reporting and Analysis</strong>: </p><ul> <li>Prepare and present reports on service performance, issues, and resolutions to senior management or stakeholders.</li> <li>Analyze trends in service delivery, customer feedback, and operational performance to drive decision-making. </li> </ul><p><strong>Continuous Improvement</strong>: </p><ul> <li>Identify areas where service delivery can be improved and implement new processes, tools, or strategies.</li> <li>Ensure that service delivery processes are continuously reviewed and refined for efficiency and effectiveness.</li> </ul></div></section><section aria-labelledby="job-requirements-title" class="styles--3vx-H" data-ui="job-requirements"><h2 id="job-requirements-title">Requirements</h2><div><ul> <li>Bachelor's degree in Computer Science, Cognitive Science, Business, or a related field.</li> <li>Proven experience in service delivery management within the AI or Software services industry.</li> <li>Strong understanding of Prompt Engineering, AI fundamentals, and LLMs.</li> <li>Demonstrated success in managing customer satisfaction and service excellence in a high-tech environment.</li> <li>Excellent communication and interpersonal skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders.</li> <li>Management Skills: 1+ years’ experience in leading teams with larger than 3 people.</li> <li>This role requires availability during Pacific Time (PST) business hours.</li> </ul></div></section><section aria-labelledby="job-benefits-title" class="styles--3vx-H" data-ui="job-benefits"><h2 id="job-benefits-title">Benefits</h2><div><ul> <li>Base pay of $29/h - $35/h, depending on experience.</li> <li>Benefits package including Medical, Dental and Vision</li> <li>Vacation and sick leave - Keywords offers vacation accrued at 15 days per calendar year, 2 floaters and sick leave accrued at 56 hours per year (unless otherwise required by local laws), based on a 40 hour work week</li> <li>Life &amp; Disability coverage</li> <li>Paid Basic and AD&amp;D insurance</li> <li>Voluntary Legal, Accident, Critical Illness and Hospital Indemnity coverage</li> <li>Voluntary FSA</li> <li>401(k) retirement plan</li> </ul><p>Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.</p><p>Note to Recruitment Agencies</p><p>Please be advised that Keywords Studios does not consider unsolicited resumes, or any form of contact initiated by unauthorized third parties, including recruitment or placement agencies, unless a pre-existing, valid agreement is in place. Any fees incurred by unauthorized third parties will not be compensated by Keywords Studios.&nbsp;</p><p>Privacy Notice </p><p>By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at&nbsp; <a tabindex="0" data-role="button-link" class="button--2de5X button--14TuV tertiary--1JsWJ external" rel="nofollow noreferrer noopener" target="_blank" href="https://www.keywordsstudios.com/en/applicant-privacy-notice">https://www.keywordsstudios.com/en/applicant-privacy-notice</a>.</p><p>Role Information: EN</p><p>Studio: Keywords Studios</p><p>Location: Americas, United States</p><p>Area of Work: </p><p>Service: Globalize</p><p>Employment Type: Permanent</p><p>Working Pattern: Full Time, On-site</p></div></section>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Unity Game Engine

Unity Event Functions - Clash Royale

Unity Component System

Unity NavMesh Agent

Game Dev Assessments

Unity and Unreal: Beginner

Unity Platformer: Beginner

Unity Open World: Beginner

Unity: Physics, Movement, MonoBehaviour

Unity: Rigidbody

Unity: Knowing Unity Part 1

Unity: Knowing Unity Part 2

Unity: Knowing Unity Part 3

Unity: Input System

Unity: UI

Unity: Animations

Hutch seeks an experienced CRM Manager for a 6-month contract.  This role involves developing and executing a CRM strategy to boost player engagement, retention, and monetization across their live game portfolio.  Responsibilities include selecting and implementing CRM tools, building automated workflows, creating personalized messaging, designing re-engagement campaigns across various channels (push, in-app, email, SMS), and working with various teams to align CRM efforts with overall marketing goals.  The ideal candidate will have proven CRM leadership experience, preferably in mobile games, strong knowledge of CRM tools (Braze is a plus), and analytical skills.

<h2 id="job-description-title">Description</h2><div><p><strong>CRM Manager | London | Hybrid | 6 Month Contract</strong></p><p>We’re Hutch, a mobile games developer &amp; publisher with studios in central London, Dundee and Canada. Our mission is to build the most diverse and engaged automotive gaming community on mobile. Our games have been played by over 300 million people, with new titles in development.</p><p>We believe in putting our people first. Here you can make games without sacrificing quality time with family and friends. We strive to ensure our people are happy and healthy.&nbsp;&nbsp;</p><p>Our teams are small and empowered, they have the independence to take on creative and technical challenges together, to work collaboratively, to make great games and have fun along the way.&nbsp;</p><p>We believe in; Looking after our people, small empowered teams, complete transparency, test, learn repeat, community at the core and the freedom to focus on what truly makes a difference to our players.</p><p>We’re driven by our players! Come and Join the mission!</p><p></p><p><strong>CRM Manager</strong></p><p>Hutch is looking for an experienced CRM Manager to join the team on an initial 6 month contract. As CRM Manager, you will be responsible for defining, implementing and optimising our CRM initiatives to drive player engagement, retention and monetisation. You will have the exciting challenge of shaping our approach to CRM from scratch, selecting the right tools, building automated workflows, and working closely with our marketing, product and data teams to deliver best-in-class lifecycle marketing campaigns.</p><p></p><p><strong>Responsibilities</strong></p><ul> <li>Develop and execute a CRM strategy that drives player engagement, retention and lifetime value across Hutch’s portfolio of live games</li> <li>Lead the selection and implementation of CRM tools &amp; platforms suited for a mobile games environment</li> <li>Build and manage player segmentation and personalised messaging strategies based on in-game behaviour and player lifecycle stage</li> <li>Design and optimise automated onboarding, re-engagement and win-back campaigns across multiple channels (push, in-app, email, SMS)</li> <li>Work closely with game teams, analysts and marketing teams to ensure CRM efforts align with overarching marketing strategies</li> <li>Establish and monitor CRM KPIs and analytics, continuously refining strategies based on performance data</li> </ul></div><section aria-labelledby="job-requirements-title" class="styles--3vx-H" data-ui="job-requirements"><h2 id="job-requirements-title">Requirements</h2><div><ul> <li>Proven experience leading CRM strategy, preferably within mobile games / app environments</li> <li>Strong knowledge of CRM tooling, specifically Braze</li> <li>Analytical mindset with experience in A/B testing and performance measurement</li> <li>Self starter who can take ownership of the CRM area and drive results</li> <li>Passion for gaming is a plus!</li> </ul></div></section><section aria-labelledby="job-benefits-title" class="styles--3vx-H" data-ui="job-benefits"><h2 id="job-benefits-title">Benefits</h2><div><p>Life at Hutch</p><p>Our HQ is in the heart of Shoreditch in central London. We have additional offices in Dundee and Mahone Bay, Nova Scotia. We're an agile, creative team with people at the core of our values.&nbsp;</p><p></p><p>Our Values</p><ul> <li> <strong>Transparent</strong> - Being transparent and open helps us to be trusted and fosters integrity.</li> <li> <strong>Humble</strong> - When we are humble we show humility, we let go of egos and we are self-aware.</li> <li> <strong>Collaborative</strong> - We value teamwork, the spirit of collaboration and the results of working together.</li> <li> <strong>Driven</strong> - We have drive and ambition and always push for the best results rather than settling.</li> <li> <strong>Adaptable</strong> - Demonstrating the ability to adapt ultimately helps us grow and helps us thrive in different situations</li> </ul><p></p><p>We value diversity and as an equal opportunity employer we encourage applications from all suitable applicants. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</p><p>Please see Hutch <a tabindex="0" data-role="button-link" class="button--2de5X button--14TuV tertiary--1JsWJ external" rel="nofollow noreferrer noopener" target="_blank" href="https://www.hutch.io/privacy/">Privacy Policy </a>for details on how Hutch uses your personal data.</p><p>Come and find out more about Hutch. We make racing games, but it’s not the only thing that drives us - <a tabindex="0" data-role="button-link" class="button--2de5X button--14TuV tertiary--1JsWJ external" rel="nofollow noreferrer noopener" target="_blank" href="https://www.hutch.io/">https://www.hutch.io/</a></p></div></section>