Icon Creative

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As a Production Assistant, you will be a vital support figure in our animated TV show production. Contribute to daily operations, gaining hands-on experience in the animation industry. Responsibilities include administrative tasks, scheduling, production coordination, and team support. This is a great opportunity to learn the ropes of animation production while working closely with experienced Producers and Coordinators. You'll assist with scheduling, file management, communication between departments, and general production support. This role is perfect for someone organized, eager to learn, and ready to dive into a fast-paced creative environment.

Intermediate Asset Finaler

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Company Overview</h3><p class="my-4 text-gray-700 leading-relaxed">ICON Creative Studio is Canada’s largest independently owned animation entertainment company, located in the historic Gastown district of Vancouver, BC. Our talented team includes specialists across the entire animation pipeline, working alongside creative and management professionals to deliver outstanding animated content.</p><p class="my-4 text-gray-700 leading-relaxed">Known for our commitment to quality, efficiency, and timely deliveries, ICON has partnered with distributors, broadcasters, and leading streaming platforms worldwide to create and produce noteworthy, impactful projects.</p><p class="my-4 text-gray-700 leading-relaxed">We operate from a holistic philosophy, leveraging the unique skill sets of our team members to maximize production efficiency while maintaining an optimal balance of creativity and quality on-screen.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why work at ICON?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Collaborate on top-tier feature and episodic CG franchises for major streaming platforms, including Netflix, Disney+, Apple TV+, Amazon, Peacock, and Paramount+.</li><li class="leading-relaxed">Be part of a diverse team of artists from around the globe who have joined us here in British Columbia.</li><li class="leading-relaxed">Work with the latest tools and software, ensuring you're always equipped to do your best work.</li><li class="leading-relaxed">Be part of a studio that upholds a premium standard of quality across all productions, putting every resource into what’s on-screen.</li><li class="leading-relaxed">Enjoy flexibility, autonomy, and a supportive workplace culture.</li><li class="leading-relaxed">Access direct deposit and a generous benefits package.</li><li class="leading-relaxed">Grow with us through continuous learning opportunities, mentorship, and empowering you to achieve your professional goals.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Job Overview</h3><p class="my-4 text-gray-700 leading-relaxed">As a Production Assistant, you will be a vital support figure in our animated TV show production. Contribute to daily operations, gaining hands-on experience in the animation industry. Responsibilities include administrative tasks, scheduling, production coordination, and team support. This is a great opportunity to learn the ropes of animation production while working closely with experienced Producers and Coordinators. You'll assist with scheduling, file management, communication between departments, and general production support.</p><p class="my-4 text-gray-700 leading-relaxed">This role is perfect for someone organized, eager to learn, and ready to dive into a fast-paced creative environment.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support the production team with administrative and coordination tasks.</li><li class="leading-relaxed">General housekeeping tasks such as handling emails and managing documents.</li><li class="leading-relaxed">Organize and manage digital files and ensure timely ingestion of client notes.</li><li class="leading-relaxed">Support the Producer and Production Manager in scheduling and coordinating client meetings, dailies, and team events.</li><li class="leading-relaxed">Facilitate communication between different departments by relaying messages and ensuring timely information flow.</li><li class="leading-relaxed">Distribute important information and updates to the production team.</li><li class="leading-relaxed">Address any minor issues that may arise during production and escalate more significant concerns to the Producer and Production Manager.</li><li class="leading-relaxed">Support the production coordinators by adding notes into Flow in a clear and concise manner.</li><li class="leading-relaxed">Take notes from internal and client meetings and distribute them to the relevant departments.</li><li class="leading-relaxed">Assist in finding solutions to challenges in collaboration with the production team.</li><li class="leading-relaxed">Actively seek opportunities to learn about the animation production process and industry standards.</li><li class="leading-relaxed">Assist in maintaining a positive and collaborative work environment.</li><li class="leading-relaxed">Flag to your Producer/Production Manager if any artist is not performing at their quota, working within the studio’s hours, and or not maintaining standards of professionalism</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Skills and Experience</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong organizational and time-management skills, with the ability to prioritize and multitask in a fast-paced environment.</li><li class="leading-relaxed">Excellent written and verbal communication skills.</li><li class="leading-relaxed">Detail-oriented with a proactive and solution-focused mindset.</li><li class="leading-relaxed">Comfortable working with spreadsheets, documents, and production tracking tools (experience with Flow or similar a plus).</li><li class="leading-relaxed">Eagerness to learn about animation production processes and pipeline workflows.</li><li class="leading-relaxed">Positive attitude and team-oriented approach; thrives in a collaborative environment.</li><li class="leading-relaxed">Ability to take direction well and follow through on tasks independently.</li><li class="leading-relaxed">Previous production experience is a plus, but not required.</li></ul><p class="my-4 text-gray-700 leading-relaxed">---</p><p class="my-4 text-gray-700 leading-relaxed">The wage range for this role reflects compensation across all of ICON’s projects. The final salary will be determined based on the specific position, the current show assignment, and the applicant’s experience and portfolio. This range accounts for varying levels of experience and responsibilities.</p><p class="my-4 text-gray-700 leading-relaxed">In compliance with British Columbia provincial mandates, we are posting this broad wage range to meet wage transparency requirements.</p><p class="my-4 text-gray-700 leading-relaxed">---</p><p class="my-4 text-gray-700 leading-relaxed">ICON Creative Studio is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.</p>

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Sumo Digital, established in 2003, creates unforgettable gaming experiences with nearly 1,000 team members across multiple studios. They are an industry leader in game development solutions. This 12-month fixed-term contract role seeks a proactive IT Support Technician for the IT Service Delivery team, based in Sheffield. The role involves acting as the primary IT support contact, resolving user issues, supporting Microsoft 365 and Entra ID, and contributing to IT initiatives. The ideal candidate will troubleshoot hardware, manage tickets, and drive process improvements with a strong customer service focus.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Sumo Digital</h2><p class="my-4 text-gray-700 leading-relaxed">At Sumo Digital, we’ve been passionate about creating unforgettable gaming experiences that entertain and bring people together since 2003. From award-winning titles to genre-defining adventures, we thrive on creativity, innovation, and the joy of play.</p><p class="my-4 text-gray-700 leading-relaxed">With just under 1,000 talented team members across studios in the UK, Czech Republic, North America, and India, collaboration is at the heart of everything we do. Our experience in full development, co-development and development services has made us an industry leader in providing end-to-end game dev solutions to some of the worlds biggest names in gaming. We believe the best games are made when diverse, passionate people come together to share ideas and build something amazing.</p><p class="my-4 text-gray-700 leading-relaxed">Great games need great support, and our central Finance, Marketing, IT, and People teams offer the opportunity to work in a flexible, supportive working environment, with industry leading benefits, where your creativity and career can thrive.</p><p class="my-4 text-gray-700 leading-relaxed">Please note, this position will be offered on a 12 month fixed term contract basis in the first instance.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Role Summary</h2><p class="my-4 text-gray-700 leading-relaxed">We’re looking for a proactive and technically skilled IT Support Technician to join our IT Service Delivery team on a 12-month fixed-term contract. Based in our Sheffield studio but providing support to other studios across the group (some ad-hoc travel may be required dependent on business and studio needs, local studios: Sheffield, Nottingham, Leeds, Newcastle and Leamington Spa). You will act as the primary point of contact for IT support needs, resolving user issues, supporting Microsoft 365 and Entra ID environments, and contributing to strategic IT initiatives.</p><p class="my-4 text-gray-700 leading-relaxed">The ideal candidate will be confident in troubleshooting desktop hardware, managing tickets to SLA, and driving improvements in both processes and user experience. This is a hands-on role with a strong customer service focus, perfect for someone passionate about operational excellence and continual learning.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Key Responsibilities</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Serve as the primary point of contact for studio IT issues, ensuring alignment with agreed service levels, standards, and processes through the centralized helpdesk.</li><li class="leading-relaxed">Provide expert support for desktops, laptops, mobile devices, including diagnosis, repair, and lifecycle management of desktop hardware.</li><li class="leading-relaxed">Set up and configure authorized end-user devices and install approved software in accordance with organizational standards.</li><li class="leading-relaxed">Demonstrate proficiency with Microsoft 365 (O365) and Entra ID (formerly Azure Active Directory), including user account administration, license management, and application support.</li><li class="leading-relaxed">Process service requests and proactively communicate incident updates to users at defined intervals.</li><li class="leading-relaxed">Escalate issues that exceed local capacity or expertise to senior technical staff to maintain service quality and resolution timelines.</li><li class="leading-relaxed">Actively contribute to initiatives that enhance the effectiveness and reliability of IT services.</li><li class="leading-relaxed">Log, classify, and initiate resolution efforts for reported incidents; escalate unresolved issues to IT management as necessary.</li><li class="leading-relaxed">Ensure timely application of security patches and upgrades to all authorized end-user devices.</li><li class="leading-relaxed">Maintain detailed documentation of equipment and user activity, updating asset management systems as needed.</li><li class="leading-relaxed">Track, record, and manage software licensing in accordance with organizational compliance standards within the asset management platform.</li><li class="leading-relaxed">Prepare documentation, meeting materials, and correspondence.</li><li class="leading-relaxed">Deliver outstanding support and a high-quality user experience for both internal and external stakeholders.</li><li class="leading-relaxed">Carry out additional responsibilities and tasks as assigned by senior management.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Skills & Experience</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Essential:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proven experience in an IT support or service desk role.</li><li class="leading-relaxed">Strong knowledge of Microsoft 365 applications and services.</li><li class="leading-relaxed">Experience with Entra ID / Azure Active Directory (user and license management).</li><li class="leading-relaxed">Familiarity with desktop and laptop hardware troubleshooting.</li><li class="leading-relaxed">Proficiency with ITSM tools for ticket logging and resolution tracking.</li><li class="leading-relaxed">Understanding of SLAs and service-oriented support delivery.</li><li class="leading-relaxed">Excellent communication and documentation skills.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Desirable:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with IT process automation or scripting.</li><li class="leading-relaxed">Knowledge of software deployment and device compliance tools.</li><li class="leading-relaxed">ITIL Foundation certification or equivalent desirable.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What’s in it for you?</h2><p class="my-4 text-gray-700 leading-relaxed">At Sumo, you’re in control of your benefits, tailored to support your lifestyle, wellbeing, and growth.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Discretionary bonus scheme, pension, referral rewards, flexible benefits*, and savings on tech, bikes, and more.</li><li class="leading-relaxed">Flexible working, generous holidays, birthday & duvet days, Christmas break, and sabbaticals.</li><li class="leading-relaxed">Private healthcare*, dental*, EAP, life cover, and wellness support.</li><li class="leading-relaxed">Learning days, volunteer time, structured growth, and regular reviews.</li><li class="leading-relaxed">Studio socials & events and a gaming subscription.</li></ul><p class="my-4 text-gray-700 leading-relaxed">*Optional via our flexible benefits platform.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Inclusion and Belonging at Sumo Digital</h2><p class="my-4 text-gray-700 leading-relaxed">At Sumo Digital, we believe that when people feel supported, valued, and empowered, they create their best work and that’s what drives our success.</p><p class="my-4 text-gray-700 leading-relaxed">We’re committed to building a sustainable, people-first business where everyone can thrive. Our focus is on nurturing talent, fostering creativity, and creating a healthy, inclusive, and enriching environment where everyone feels they truly belong.</p><p class="my-4 text-gray-700 leading-relaxed">PRISM, our employee-led diversity group, champions inclusion, equity, and wellbeing across all our studios. It plays a vital role in shaping a culture where every voice is heard, every background is respected, and every team member feels safe, welcome, and represented.</p><p class="my-4 text-gray-700 leading-relaxed">We’re proud to support meaningful causes through our charitable and community initiatives-reflecting the passions and values of our people, partners, and players.</p><p class="my-4 text-gray-700 leading-relaxed">We’re actively working to improve diversity in our recruitment and career development processes, and we encourage individuals from underrepresented and marginalised communities to explore careers at Sumo Digital.</p><p class="my-4 text-gray-700 leading-relaxed">Together, we’re building a studio where everyone can grow, contribute, and feel proud to be part of something special.</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.