<p>imagine.io is B2B SaaS startup that has created an easy-to-use 3D content creation platform that empowers furniture, home furnishing accessories, textile manufacturers, and more to create stunning photo realistic 3D content without any engineering or 3D design background. Our cutting-edge real-time 3D graphics technology is built by a team of 3D experts with cloud-based rendering technology all wrapped into an easy-to-use web interface. </p>

imagine.io

Head - Customer Success

Senior Product Designer

Content Writer

DevOps Engineer

Senior Generative AI Engineer

Senior Customer Success Manager

MLOps Engineer

MLOps / DevOps Engineer

As Head of Customer Success at Imagine.io, you will lead a global team, define and track performance metrics, build internal systems, manage client relationships, renew subscriptions, identify opportunities to increase profitability, collaborate with sales, and prepare account status reports.  The role requires executing a strategic plan focusing on product adoption, gross renewals, and net retention improvements.  Success involves scaling teams and driving customer experience strategy, creating opportunities for upselling, referrals, and client engagement.  Experience leading and growing a team through process, procedure, and KPI establishment is essential.

<section aria-labelledby="job-description-title" class="styles--3vx-H" data-ui="job-description"><h2 id="job-description-title">Description</h2><div><p>Imagine.io is a leading provider of innovative 3D design and visualization solutions, empowering professionals in retail, manufacturing, architecture, interior design and other industries to bring their concepts to life with ease. We are seeking a highly experienced and motivated Enterprise Account Executive to join our growing sales team and play a critical role in driving revenue and expanding our presence in key markets, particularly in the SaaS and e-commerce sectors.</p><p>Our Product Video - <a tabindex="0" data-role="button-link" class="button--2de5X button--14TuV tertiary--1JsWJ external" rel="nofollow noreferrer noopener" target="_blank" href="https://www.youtube.com/watch?v=dI3M-Ayrk9g">Link</a><a tabindex="0" data-role="button-link" class="button--2de5X button--14TuV tertiary--1JsWJ external" rel="nofollow noreferrer noopener" target="_blank" href="https://www.youtube.com/watch?v=dI3M-Ayrk9g"></a><a tabindex="0" data-role="button-link" class="button--2de5X button--14TuV tertiary--1JsWJ external" rel="nofollow noreferrer noopener" target="_blank" href="https://temp-media.imagine.io/static/videos/imagine_io.mp4"></a></p><p>To learn more, log onto our website <a tabindex="0" data-role="button-link" class="button--2de5X button--14TuV tertiary--1JsWJ external" rel="nofollow noreferrer noopener" target="_blank" href="https://imagine.io/">www.imagine.io</a></p><p></p><p><strong>Designation: Head - Customer Success</strong></p><p><strong>Job Location: Hybrid, Austin, TX, United States</strong></p><p><strong>Job Type: Full-Time</strong></p><p><strong>Pay: 150,000 USD</strong></p><p><strong>Start Date: ASAP</strong></p><p></p><h3><strong>Job Summary:</strong></h3><p>As a leader in the company, you will be responsible for executing a vision and strategic plan for the customer success department with a focus on driving product adoption and growth through gross renewals and net retention improvements. An ideal candidate will have a track record of scaling teams and driving customer experience strategy while creating opportunities for upselling, referrals, and client engagement. To be successful in this role, you should have at least four years of client services experience that include leading and growing a team through establishing process, procedure, and KPIs. This is an excellent opportunity to join a successful company with a start-up vibe that has cutting-edge technology offerings and endless growth opportunities for hard-working and ambitious individuals.</p><p></p><h3><strong>Key Responsibilities:</strong></h3><ul> <li>Lead a growing, global customer service team</li> <li>Adopt systems and procedures to ensure continuous improvement</li> <li>Define and track performance metrics for customer success</li> <li>Create internal systems and procedures to manage growth</li> <li>Build and maintain strong, long-lasting client relationships</li> <li>Contact clients on a regular basis to review business needs</li> <li>Renew existing subscriptions</li> <li>Identify opportunities to increase customer profitability</li> <li>Work with sales team to deliver maximum customer retention and revenue</li> <li>Upsell services to existing clients</li> <li>Prepare reports on account status</li> </ul></div></section><section aria-labelledby="job-requirements-title" class="styles--3vx-H" data-ui="job-requirements"><h2 id="job-requirements-title">Requirements</h2><div><ul> <li>10+ years of client service experience required</li> <li>2+ years of home furnishings or interior design industry experience is an added advantage</li> <li>4+ years of management experience required</li> <li>Experience growing and scaling a customer success team required</li> <li>Experience building new operational processes required</li> <li>Experience driving customer experience strategy development required</li> </ul></div></section><section aria-labelledby="job-benefits-title" class="styles--3vx-H" data-ui="job-benefits"><h2 id="job-benefits-title">Benefits</h2><div><ul> <li>Competitive salary and commission structure.</li> <li>Comprehensive benefits package, including health and dental.&nbsp;</li> <li>Opportunity for growth and advancement within a dynamic and innovative company.</li> <li>Collaborative and supportive work environment.</li> </ul></div></section>