iOSYS Software

Cognigy developer (Chatbot/ voice bot)

Cognigy developer needed for building Chatbots & Voice Bots. Must have 2+ years experience with Cognigy, Conversational AI frameworks, REST APIs, and JavaScript. Experience with Python and project management is a plus.

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 About the job
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 Location: Work from home Notice period: Immediate to 1 month Experience: 2 to 8 years Job Specification <ul><li>Manage the detailed tasks required to deliver high-quality Cognigy solutions in accordance with the agreed Delivery Methodology to achieve a consistently high standard of solution to Business Requirements</li><li>Mentoring capability and building Chat Bots using Cognigy which comprises answering questions via iOSYS ticketing system (used to track volumes, questions asked, and answers provided) or in 1 on 1 Teams Meetings, which would be recorded to be re-used.</li><li>Build support for Chat Bots / Voice Bots, which comprises of answering questions via iOSYS ticketing system (used to track volumes, questions asked, and answers provided).</li><li>Accurate planning and tracking of Define, Design, Configure, and Test deliverables and ensuring stakeholders are regularly appraised of status and progress</li><li>Ensuring the business needs are understood and delivered against in each step of the delivery cycle to ensure the Cognigy solution meets the Business Customers need</li><li>Remove blockers to delivery and escalate issues when appropriate</li><li>Identifying risks and dependencies within Process Delivery and effectively managing these across internal departments</li><li>Support, via break fix of in-live customer Chat Bots once engaged with Business teams.</li><li>Provide monthly reporting of performance of each Chat Bot being supported for end user client consumption including number of interactions overall, interaction per intent triggered, and other</li><li> metrics already available in the Cognigy analytics platform. Each report will be presented in Power Point per customer engaged in the service.</li><li>Periodic reviews with customers on their performance metrics, including utilization, issues raised, issues fixed, support provided and any other in-scope service that has or requires an update. </li></ul>
Person Specification <ul><li>An IT or Business Degree</li><li>2 to 6 Experience in Building Chat Bots and Voice Bots using conversational AI platform Cognigy</li><li>Knowledge of Conversational AI frameworks and technologies</li><li>Understanding of the principles of Conversational design and user experience</li><li>Understanding of understanding of REST APIs and web services</li><li>Understanding of the principles of Conversational design and user experience (UX) for Conversational interfaces</li><li>Expertise in programming languages such as JavaScript, Python, or similar programming languages</li><li>Experience and knowledge of project management in a structured environment</li><li>An understanding of, and a willingness to adhere to, formal change control procedures and disciplines.</li><li>Ability to liaise with senior level stakeholder representatives in a rational and measured manner to communicate project progress, issues, risks and solutions</li><li>Ability to control meetings and ensure the attendees are focused on achieving the predefined objectives</li><li>An aptitude for problem solving, with the ability to take a logical route to the source of an error.</li><li>Good written skills with the ability to produce clear and concise documentation.</li><li>The aptitude to contribute to the adaption and evolution of methodologies and procedures in a controlled manner to continually improve the delivery channel.</li><li>Background in software delivery advantageous but not essential</li></ul>

 
 <h3 class="js-skills-header t-16 t-black--light t-bold">Desired Skills and Experience</h3>
 cognigy, JavaScript, Chatbot Development, voice bot, python, artificial intelligent(AI)
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