<p>At Keywords, we deliver clients the benefits of the strengthened Engage service line, combining our Player Support and Marketing offerings.</p>

Keywords Studios

AI Project Manager - 12 month contract

Workday Change Manager - Americas (3-month contract)

Player Support Agent

Player Support Agent - Brazilian Portuguese/English - Remote

Studio Manager

Videogame Moderator

Videogame Moderator (Remote)

English UK/US/AU Subtitle/ SDH/ Closed Caption Editor/ QCer

Keywords Studios seeks a dynamic AI Project Manager/Scrum Master with 6-9 years of experience (preferably in AI/ML) to lead and manage project teams.  Responsibilities include facilitating Agile methodologies (daily stand-ups, sprint planning, reviews, retrospectives), fostering collaboration, removing impediments, coaching team members, maintaining project documentation (scope, timelines, budgets, risks, metrics), preparing business documents, tracking progress, managing stakeholder relationships, and mitigating project risks.  The ideal candidate will have strong technical background, experience with project management and collaboration tools (JIRA, Confluence/Notion, MS Office/G-Suite), and excellent communication skills. 

Videogames Customer Service (Written Support)

<section aria-labelledby="job-description-title" class="styles--3vx-H" data-ui="job-description"><h2 id="job-description-title">Description</h2><div><p>At Keywords, we are using our passion for storytelling, games, technology and media to create a global services platform for the Video Games and the Media &amp; Entertainment industries. &nbsp;</p><p>We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing, we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences. We stand shoulder to shoulder with our clients working as their external partner, providing access to our teams of experts where and when needed.&nbsp;</p><p>Keywords is trusted and relied upon by many of the world’s leading companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way. <a tabindex="0" data-role="button-link" class="button--2de5X button--14TuV tertiary--1JsWJ external" rel="nofollow noreferrer noopener" target="_blank" href="http://www.keywordsstudios.com/">www.keywordsstudios.com</a></p><p>People at Keywords are passionate, talented, committed and resourceful. Human talent is our most valuable resource and as a business, we thrive on diversity, celebrate uniqueness and work as teams whether we are physically together in one of our 75+ studios around the world or working together virtually.</p><p>We are looking for a dynamic Project Manager/ Scrum Master with a solid technical background to lead and manage our project teams. The ideal candidate will not only ensure the smooth execution of Agile methodologies but also handle key coordination, documentation, and communication tasks. If you have 6–9 years of experience, preferably in AI/ML, and are adept at using project management and collaboration tools, we would love to hear from you.</p><p>Key Responsibilities:&nbsp;</p><ul><li>Facilitate daily stand-up meetings, sprint planning, reviews, and retrospectives.&nbsp;</li></ul><ul><li>Foster a culture of collaboration and continuous improvement within the team.&nbsp;</li></ul><ul><li>Identify and remove impediments or roadblocks that hinder project progress.&nbsp;</li></ul><ul><li>Coach team members on Agile best practices, ensuring adherence to Scrum principles.&nbsp;</li></ul><ul><li>Maintain and update project documentation, including scope, timelines, budgets, risks, and success metrics.&nbsp;</li></ul><ul><li>Prepare business documents for clients, team and other stakeholders.&nbsp;&nbsp;</li></ul><ul><li>Track project progress and ensure deliverables are met within agreed timelines and budgets.&nbsp;</li></ul><ul><li>Identify, evaluate, and mitigate project risks.&nbsp;</li></ul><ul><li>Manage stakeholder relationships, including regular communication with clients to ensure alignment and satisfaction.</li></ul></div></section><section aria-labelledby="job-requirements-title" class="styles--3vx-H" data-ui="job-requirements"><h2 id="job-requirements-title">Requirements</h2><div><p>Required</p><ul><li>Experience: 6–9 years of experience in project management and Scrum, preferably in the AI/ML domain. Understanding of sprint and kanban approaches.&nbsp;</li></ul><ul><li>Educational Background: MBA (Master of Business Administration) with experience in the field of Information Technology or bachelor's degree or higher in engineering, computer science, or a related technical field.&nbsp;</li></ul><ul><li>Tool Expertise: Hands-on experience with JIRA, Confluence/Notion, and MS Office or G-Suite.&nbsp;</li></ul><ul><li>Communication: Strong written and verbal communication skills for clear stakeholder interactions and documentation.&nbsp;</li></ul><p>Preferred</p><ul><li>Experience with version control systems like Git.&nbsp;</li></ul><ul><li>Familiarity with programming languages, especially Python.&nbsp;</li></ul><ul><li>Knowledge of cloud technologies and platforms (e.g., AWS, Azure, Google Cloud).&nbsp;</li></ul><ul><li>Interest and experience in playing video games.&nbsp;</li></ul><p>&nbsp;Soft Skills</p><ul><li>Strong organizational and multitasking abilities.&nbsp;</li></ul><ul><li>A proactive approach to problem-solving and team management.&nbsp;</li></ul><ul><li>Ability to work collaboratively in a cross-functional team environment.&nbsp;</li></ul><ul><li>Attention to detail, especially in documentation and risk management.&nbsp;</li></ul></div></section><section aria-labelledby="job-benefits-title" class="styles--3vx-H" data-ui="job-benefits"><h2 id="job-benefits-title">Benefits</h2><div><p>Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.</p><p>Note to Recruitment Agencies</p><p>Please be advised that Keywords Studios does not consider unsolicited resumes, or any form of contact initiated by unauthorized third parties, including recruitment or placement agencies, unless a pre-existing, valid agreement is in place. Any fees incurred by unauthorized third parties will not be compensated by Keywords Studios.&nbsp;</p><p>Privacy Notice </p><p>By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at&nbsp; <a tabindex="0" data-role="button-link" class="button--2de5X button--14TuV tertiary--1JsWJ external" rel="nofollow noreferrer noopener" target="_blank" href="https://www.keywordsstudios.com/en/applicant-privacy-notice">https://www.keywordsstudios.com/en/applicant-privacy-notice</a>.</p><p> </p><p>Role Information: EN</p><p>Studio: Keywords Studios</p><p>Location: Europe, Poland</p><p>Area of Work:</p><p>Service: Support Services</p><p>Employment Type: Contractor</p><p>Working Pattern: Full Time, Remote</p></div></section>