Khoros

Instructional Designer

Site Reliability Engineer III

Khoros seeks a passionate Instructional Designer to create engaging eLearning content for customers, employees, and partners.  Responsibilities include applying adult learning theories, conducting product research, designing video courses and supplemental resources (exercises, assessments), collaborating with stakeholders and subject matter experts, managing ongoing learning initiatives, ensuring learning objectives align with customer needs across diverse personas, and continuously improving courses.  The role involves working on multiple projects concurrently, reviewing product updates, and maintaining current content. The ideal candidate will have experience developing learning programs in a SaaS environment, managing an LMS (Litmos preferred), proficiency in eLearning/video production software (Camtasia, Captivate, Premiere Pro), exceptional writing skills, and strong time management abilities.

<div class="jobs-box__html-content jobs-description-content__text t-14 t-normal
 jobs-description-content__text--stretch" id="job-details" tabindex="-1">
 <h2 class="text-heading-large">
 About the job
 </h2>

 <div class="mt4">
 
 At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best-in-class development opportunities and the ability to work with global brand customers like Samsung, HP, Sony, and Visa. Insert Job Description Language Job Overview: Khoros is looking for a passionate and experienced Instructional Designer to create meaningful eLearning content for our customers, employees and partners. The ideal candidate will have a foundational understanding of instructional design models for adult learners and previous experience creating software training. You’ll have the opportunity to join our team of Instructional Designers and partner with Khoros product experts to create high-quality training content for learners around the world. Some Responsibilities Include As an Instructional Designer, you’ll: <ul><li>Apply adult learning theory to drive business outcomes to own a course from Analysis to Implementation. </li><li>Quickly onboard and conduct research into products and features as they are built to create relevant learning objects.</li><li>Design and develop video courses and supplemental resources, including exercises and assessments.</li><li>Collaborate effectively with other instructional designers as well as key stakeholders and subject matter experts across the business to understand the needs of the course objectives developed for user roles, use cases, and certification programs.</li><li>Manage continued learnings related to our total suite of product offerings in addition to best practices, processes and information about our clients and the industry.</li><li>Ensure learning and performance objectives are appropriate for Khoros customers by solving for a wide variety of personas with unique needs.</li><li>Continuously improve courses to meet external customer needs.</li><li>Work on multiple projects concurrently, monitoring activity, progress, and time related to project development</li><li>Review new product/feature releases and updates, then updating content to ensure that learning content remains current </li></ul>
You Have You might be a good fit if: <ul><li>Minimum of 2+ years education experience developing learning programs in a SaaS environment. The ideal candidate will have deployed multiple on-demand learning solutions in a variety of adult learning settings during their career.</li><li>Experience managing an LMS system required (Litmos would be ideal)</li><li>Proficiency with interactive elearning and/or video production software, such as: Camtasia, Captivate or Premiere Pro</li><li>Demonstrated knowledge of leading-edge training platforms, technologies, and content creation tools </li><li>Exceptional English written skills with advanced grammar knowledge</li><li>Strong ability to prioritize, demonstrate time management, adhere to deadlines and work collaboratively with multi-disciplinary teams</li><li>Bachelors or Masters degree in instructional design </li></ul>
Nice To Have <ul><li>2+ years Project Management experience (PMP certification)</li><li>Experience working with geographically distributed teams, specifically the United States </li></ul>
About Khoros The Khoros platform connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management so brands can listen, respond, and act on customer conversations- creating deep relationships and fostering brand loyalty and advocacy. Khoros offers a great working environment and competitive compensation and benefits packages. We're looking for fast-thinking, innovative, passionate team players who enjoy brainstorming new ideas, working with the best and brightest in the social media software industry. Our Core Values Accountability - We embrace an ownership mentality Customer-Centricity - We are obsessed with achieving customer value Agility - We move with urgency and purpose
 
 </div>
 </div>