Landed

Client Strategist / Customer Success Manager

Chief of Staff

Landed helps stores and restaurants hire frontline workers using short video profiles. As a Client Strategist/Customer Success Manager, you will manage customer relationships with top hospitality brands, guiding them through onboarding, refining their hiring funnels, and leveraging the Landed product to achieve results. This role combines account management, product management, relationship building, and data analytics, working cross-functionally to champion customer needs and shape the product roadmap. It offers significant ownership and growth opportunities within a fast-paced, growing startup.

About LandedWe help stores hire part-time and full-time retail associates with video. Candidates upload quick 15sec videos of themselves answering commonly asked interview questions. We then match them to open jobs in their area. Store hiring managers can quickly assess fit with our video profiles on each candidate.Come work with us to find and empower talent, while solving the biggest problem facing retail today. We're looking for innovative thinkers and rebellious spirits to join our team at Landed HQ.About the roleCome work with us to find and empower talent, while solving the biggest problem facing the hospitality industry today. We‘re looking for innovative thinkers and rebellious spirits to join our team at Landed. We‘re a startup backed by Y Combinator and leading VCs in Silicon Valley. We help restaurants and stores hire team members up to management roles using Instagram-story like video clips. Our clients include Panera, Cava, Chick-Fil-A, ThinkFood Group, and more.Landed is looking to grow our team of business consultants, responsible for managing our customer relationships. Your day to day work will involve interfacing with HR, Talent Acquisition, and Operations teams of top hospitality and restaurant brands in the world. Through owning onboardings, helping clients refine their hiring funnel, and working inside of the Landed product to deliver results, you‘ll nurture successful relationships and help customers understand our value.This role combines account management, product management, relationship building and data analytics skills. Customer Success Managers champion the customers needs and work cross-functionality with our entire team (including our founder). As someone working both strategically and tactically with our customers, you‘ll be in the best position to gain insights on our product and market — helping us to shape our roadmap and make improvements across business operations.We are a small and growing team, so your responsibilities will evolve rapidly. As an early hire, you will have unparalleled opportunity for ownership and growth within the company.The Responsibilities<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Onboard new clients and work with them to develop goals</li><li class="leading-relaxed">Educate clients on the Landed Employer product and process and coach them through their recruiting efforts</li><li class="leading-relaxed">Create and closely monitor metrics to ensure we meet and exceed client expectations</li><li class="leading-relaxed">Interface with the customer-facing team to guide product decisions and priorities based on client feedback</li><li class="leading-relaxed">Work cross-functionally to drive strategic projects in operations, sales, marketing, hiring and customer experience</li><li class="leading-relaxed">Build playbooks and best practices to help us scale</li><li class="leading-relaxed">Develop a strong rapport and trust with our customers</li><li class="leading-relaxed">Upsell customers</li></ul>An Ideal Candidate would have:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Have a bachelor's degree</li><li class="leading-relaxed">Have 2+ years of account management, sales, customer-facing experience</li><li class="leading-relaxed">Have consistently achieved revenue targets</li><li class="leading-relaxed">Have excellent communication and organization skills</li><li class="leading-relaxed">Have a high sense of ownership and the ability to work autonomously</li><li class="leading-relaxed">Have high EQ and enjoys forming connections with customers</li><li class="leading-relaxed">Can move quickly and adapt to ever-changing requirements in a high-pressure environment</li><li class="leading-relaxed">Are analytical and want to dive deep into the data and process</li><li class="leading-relaxed">Are thorough and drive projects to completion</li></ul>About You:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You're creative - you enjoy tackling unsolved problems and finding creative solutions with limited resources</li><li class="leading-relaxed">You pay attention to the details</li><li class="leading-relaxed">Strategic and business forward - you’re always thinking about how to better improve processes and never stagnate</li><li class="leading-relaxed">Collaborative - you love working with a team and both learning from & teaching others</li><li class="leading-relaxed">Fun - you enjoy what you do and love to have fun!</li></ul>

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Rivian is seeking a Software Engineer for its ADAS team to build, test, and release mission-critical infrastructure services. This role supports autonomous driving initiatives by ensuring reliability, scalability, and security of cloud and on-premise systems. The engineer will automate processes and maintain CI/CD pipelines for rapid development of safety-critical self-driving features, contributing to Rivian's mission of sustainable adventure vehicles.

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About RivianRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.Role SummaryAs a member of Rivian's ADAS team, you'll be a key Software Engineer responsible for building, testing, and releasing mission-critical infrastructure services. Your work will directly support our autonomous driving initiatives by ensuring the reliability, scalability, and security of our cloud-based and on-premise systems. This role is crucial for automating processes and maintaining our CI/CD pipelines to enable the rapid development of safety-critical self-driving features.Responsibilities<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work on building , testing and releasing complex mission-critical infrastructure services for Rivian's ADAS team on cloud and/or on-prem.</li><li class="leading-relaxed">Setup fault tolerant multi-region environments for data operations and data applications.</li><li class="leading-relaxed">Develop and maintain CI/CD pipeline for apps and data projects.</li><li class="leading-relaxed">Participate in an on-call strategy and on-call rotations.</li><li class="leading-relaxed">Build and optimize highly reliable, scalable, and distributed infra using microservice architecture.</li><li class="leading-relaxed">Collaborate with cross-functional ADAS teams for development and integrations.</li><li class="leading-relaxed">Work on cost optimization in AWS across multiple accounts and services.</li><li class="leading-relaxed">Automate and streamline company processes through scripting and coding.</li></ul>Qualifications<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3+ Yrs. of software engineering or in DevOps role.</li><li class="leading-relaxed">3+ Yrs. Experience authoring, scaling, and managing production infrastructure.</li><li class="leading-relaxed">Extensive experience with Kubernetes, CI/CD tools, AWS networking stack, AWS compute stack, S3, RDS, EFS, Secrets Manager, CloudTrail, etc.</li><li class="leading-relaxed">Hands-on proficiency with Python, Go or Java and GitLab for automation.</li><li class="leading-relaxed">Extensive experience with Infra as Code and configuration management (preferably Terraform).</li><li class="leading-relaxed">Experience monitoring applications in cloud using Datadog, AWS CloudWatch or Prometheus.</li><li class="leading-relaxed">Experience debugging production systems.</li><li class="leading-relaxed">Experience with CI/CD and/or GitOps patterns (using Gitlab, GitHub Actions, ArgoCD).</li><li class="leading-relaxed">Experience with microservice architectures (using Kubernetes (EKS), AWS ECS).</li><li class="leading-relaxed">Knowledge of Agile Development of Accessible Software Tools.</li><li class="leading-relaxed">Linux internals, networking, and distributed computing are a plus.</li><li class="leading-relaxed">AWS or Cloud Native certification is a plus.</li></ul>

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Client Strategist / Customer Success Manager

Chief of Staff

Job Details