Linden Lab develops platforms that empower people to create, share, and benefit from virtual experiences.Founded in 1999, the company first launched Second Life, the groundbreaking virtual world enjoyed by millions around the globe, in 2003, which has since gone on to boast nearly two billion user creations and a vibrant $500 million (USD) economy.In 2019, we unveiled Tilia, a registered money services business and fully licensed money transmitter that powers virtual economies.For more information, visit its website at https://www.lindenlab.com/.

Linden Lab

Senior Product Manager

Senior Software Engineer

Senior Software Engineer, Mobile

Customer Support Representative

Manager, Engineering - Mobile

As a Senior Product Manager at Linden Lab, you'll elevate multiple facets of Second Life, driving growth and scale by shipping features that improve customer experience.  Responsibilities include managing the production of new features from concept to completion, overseeing project execution, and deeply understanding Second Life's feature set and user community.  You'll manage the migration from JIRA to Github, assist in strategic planning, collaborate across teams to improve the product, define product strategy, and promote Second Life's value within Linden Lab.  The role requires strong technical acumen, excellent communication, and thoughtful execution, impacting millions of users globally.

Company SnapshotFounded in 1999, <a href="https://www.lindenlab.com/" rel="nofollow noopener" target="_blank">Linden Lab</a> develops platforms that empower people to create, share, and thrive within virtual experiences.In 2003, Linden Lab first launched <a href="https://secondlife.com/" rel="nofollow noopener" target="_blank">Second Life</a>, the groundbreaking virtual world enjoyed by millions around the globe, which has since gone on to boast nearly two billion user creations and a vibrant $500 million (USD) economy.Lindens value a workplace that’s as diverse as our products. As we continue to grow, we remain dedicated to building a company that is rooted in organizational health, strengths-based leadership, and the belief that teams are stronger than individuals.If you want access to the forefront of virtual words and payment platforms that support the creator economy, this is the place for you. We’ve created space for everyone to find belonging and invite you to come as you are.Role OverviewWe’re looking for a Senior Product Manager to elevate multiple facets of our Second Life product. This person would also enable growth and scale by shipping features that improve our customer experience. This role reports to <role>. You will have a direct impact on solutions that help us attract users, enhance engagement and drive retention. This is a great opportunity for a thought leader with strong technical acumen, exceptional communication skills, and thoughtful execution.</role>What We’ll Offer YouThe stability of an established company with new startup momentum. An unparalleled opportunity to create relationships, systems, strategy and culture. An environment where your voice will be heard and your impact deeply felt. A sense of belonging where your work is appreciated and rewarded.As a Senior Product Manager, you’ll utilize in-depth product knowledge to successfully drive key projects on Second Life. You’ll work alongside a supportive team of people across engineering, design, QA, and other cross-functional teams to build products and new experiences and play a pivotal role in shaping the future of the original metaverse. And finally, the pleasure of seeing your solutions ship, scale, and make a measurable impact on millions of customers' lives across the globe.What You’ll Achieve<ul><li>Clarify, simplify, prioritize, and deliver impactful projects and features by leveraging your product management, technical knowledge, and business acumen. You will manage the production of new features from concept through completion, as well as product updates and revisions to longstanding systems and infrastructure.</li><li>Oversee, plan, and execute projects: production schedules, resourcing, and quality assurance against quantifiable goals. Immerse yourself in Second Life to attain a deep understanding of the feature set and use cases and learn the culture by getting to know the user community</li><li>Manage migration from JIRA to Github.</li><li>Assist the Product Team in the creation and management of strategic plans and influence technical strategy in the context of broader organizational strategies and goals.</li><li>Collaborate across teams to define areas needed for product improvement and prioritize easy-to-use product features that enable a delightful user experience to drive revenue, adoption, and usage.</li><li>Identify key needs and define the product strategy with internal teams, helping to develop the product positioning, key benefits, and target customer.</li><li>Promote the value of the core experience of Second Life to other parts of Linden Lab, and help ensure the Product leverages the ideas and resources of the larger organization.</li><li>Cultivate collaborative and productive working relationships with a diverse group of internal stakeholders and embrace healthy conflict rooted in mutual respect and trust.</li><li>Invest in the growth and development of the team through active mentorship and knowledge sharing.</li><li>Deliver excellent consumer-facing products within infrastructure and internal tools for Second Life teams and users.</li></ul>What You’ll Bring to the TeamAt Linden, we celebrate all the dimensions of diversity, including diversity of experience. We recognize that candidates applying for this role will be most successful if they bring the following with them:<ul><li>8+ years of professional experience within the social internet, virtual worlds or gaming industries; with 3+ years of experience in a Product Manager role with teams creating top-quality digital services.</li><li>Proven ability to work synchronously and asynchronously.</li><li>Previous experience working on internal tools and platforms projects, delivering workflows, product specs, A/B testing, and making operations more efficient.</li><li>Experience with metrics, goal setting, experimentation, and growth-oriented development.</li><li>Experience with mobile development, vendor management, and Jira and Github is a plus.</li><li>Professional understanding of project design, software development pipelines, and managing complex projects with competing priorities.</li><li>You know how to land the plane and get the project to completion. You have experience with deploy processes.</li><li>Ability to leverage analytic and quantitative skills and use data and metrics to back up. assumptions, make recommendations, influence actions, and above all improve the customer experience.</li><li>Assertive and motivated team player, able to work in a team environment with maturity and leadership. You can recognize healthy conflict and leverage it to guide the best outcomes for users and the business.</li><li>Drawn to solving challenging problems, navigating ambiguity, countering skepticism, and not afraid to fail in the name of learning what works best over the long term.</li></ul>If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. The confidence gap and imposter syndrome can sometimes get in the way of meeting incredible candidates and we don’t want them to get in the way of meeting you. We encourage you to reach out if you believe in our mission and your own ability to contribute to our team!The Fine PrintPay Transparency NoticeLinden’s Total Rewards philosophy ensures a fair, equitable, and unbiased approach to compensation along with competitive benefits in all locations in which we operate.In this San Francisco Bay Area-based role, the salary range for this position is $143,000 - $193,000, with a midpoint of $168,000.We enter new hires between the minimum and the midpoint of the applicable geo-defined range. Our talent partners will discuss this in more detail during the hiring process. Actual base pay within this range is dependent on many factors, including experience, competencies, skills, internal equity, and calibration of market data. In addition to base pay, this position is eligible to receive awards under the equity incentive plan (EIP) + generous benefits program, including comprehensive medical, dental, vision, and 401(k).Work Environment &amp; Physical RequirementsThe physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>While performing the duties of this job, the employee is regularly required to perform focused work using the computer without distraction and collaborate with coworkers in both remote and in-office environments.</li><li>Communicate clearly and effectively using hands and fingers for typing.</li><li>Sustain the ability to sit, stand, or remain in a stationary position for extended periods of time (up to eight hours at a time) during calls, meetings, or collaboration sessions, with adjustable workstations and ergonomic support tools provided.</li><li>Maintain prolonged focus on a computer monitor for extended periods of time, often for up to 8 hours or more during a standard workday, while performing tasks that require visual concentration and attention to detail.</li><li>Operate office equipment and handle physical materials during presentations or strategy discussions.</li><li>Move freely around the office to attend meetings, collaborate, participate in team activities, and contribute to shared office upkeep.</li></ul>Commitment to Equal OpportunityThe Company celebrates diversity of thought, race, national origin and culture, age, experience, religion, economic and social status, gender identity and expression, sexual orientation, marital status, veteran status or disability status. Building a culture of inclusion and belonging allows us to create and share experiences with each other, and with our virtual communities. We always seek to maintain a diverse and welcoming workplace, and candidates from all backgrounds are encouraged to apply.Global Data Privacy NoticeDepending on your location, the California Privacy Rights Act (CPRA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.lindenlab.com/privacy/linden-lab-privacy-notice" rel="nofollow noopener" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required.