Make is a visual platform for anyone to design, build, and automate anything. Headquartered in Prague since its release in 2016, Make was acquired by Celonis in 2020, and currently operates as an independent business unit under the Celonis umbrella. As we continue to grow, we look forward to hiring the best talent from all over the globe for all our areas and departments.

Make

Salesforce Administrator and QA

Senior Process Automation & AI specialist

Product Growth Expert

Senior Value Engineer

Senior TypeScript AI Engineer

As a Salesforce Administrator and QA at Make, you will be responsible for the continuous improvement, configuration, and development of technical solutions within our Salesforce CRM platform. You'll focus on maintaining and enhancing Salesforce users' experience, testing new solutions, and improving existing ones to ensure the best usability and high-level quality. This role also involves resolving CRM support tickets to minimize incidents and maximize user experience. You will collaborate with various teams, understand user needs, and translate them into robust technical solutions within Salesforce. Experience with automation and AI outside the Salesforce platform will be highly valued. This role offers an excellent opportunity to gain practical experience in a fast-growing SaaS company.

Make is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations.

<strong>The Opportunity</strong>

As a Salesforce Administrator and QA at Make, you will be an integral member of the Business Processes & Systems’ team, responsible for the continuous improvement, configuration, and development of technical solutions within our Salesforce CRM platform. Your proactive approach will be crucial in ensuring the platform effectively supports our evolving business needs. A key focus of this role is maintaining and enhancing our Salesforce users’ experience for increased productivity and ease, testing new solutions and improving existing ones to ensure best usability, easier maintenance and high-level quality of deployments.

As part of the role you’ll be also required to resolve CRM support tickets efficiently with the goal to minimize incidents, reduce time to resolution and maximize overall users experience in the platform.

We are seeking a candidate with a solid foundational understanding of the Salesforce platform with at least 2 years hands-on experience and a demonstrable commitment to ongoing learning and professional development within Salesforce and the broader automation ecosystem. In this role you’re expected to effectively communicate and collaborate with various users across the Go-to-market organization and internally with other Operations team members autonomously, demonstrating the ability to understand the users needs and translate these requirements into robust technical solutions within Salesforce. 

Additional experience around automation and AI outside Salesforce platform will be highly valued (using Make preferred).

This role offers an excellent opportunity to gain practical experience in a fast growing SaaS company at the forefront of automation and innovation expanding your CRM and automation skillset in a dynamic and supportive environment.

 

<strong>Required Qualifications and Background</strong>

<ul>
 <li>Salesforce product knowledge and 2 years’ hands-on administration experience with Sales Cloud</li>
 <ul>
 <li>All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups</li>
 <li>Salesforce configuration changes and implementations including (but not limited to): Workflow, fields, page layouts, record types, custom settings, dashboards and reports</li>
 <li>Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)</li>
 </ul>
 <li>Functional knowledge or experience with at least one specific Business Function (eg Business Development, Sales, Marketing, Ecosystem, Customer Success..)</li>
 <li>Strong orientation and willingness to expand skills around automation and AI to complement with direct CRM automations’ work</li>
 <li>A proactive attitude to platform enhancements</li>
 <li>A desire to implement best practice solutions</li>
 <li>Orientation to users’ experience</li>
 <li>Willingness to work in a fast-paced environment</li>
 <li>Deep attention to details and a commitment for high-quality deliverables</li>
</ul>

 

<strong>Desirable</strong>

<ul>
 <li>Certified Salesforce Administrator Certificate</li>
 <li>Trailhead Badges/Super Badges</li>
 <li>Prior work experience (ideally in a similar role) in a Saas company of similar size</li>
 <li>Experience with Make platform is welcome</li>
</ul>

<em></em>

<strong>What we offer:</strong>

<ul>
 <li>📈 RSUs grant in a rapidly growing company raising its value every day</li>
 <li>💸 Annual bonus</li>
 <li>🌎 Multinational team with 42 nationalities creating the future of automation</li>
 <li>🎓 Learning & Development plan (online language, professional courses, conference tickets and other trainings) & 2 Company Learning Days per year </li>
 <li>🌳3 Company Impact Days per year</li>
 <li>🍎 Notebook/Macbook and 34’’ curved monitor</li>
 <li>🏝 25 days of vacation, 4 sick days</li>
 <li>🫶 10 care days to care for your loved ones</li>
 <li>👨‍👩‍👧‍👦 Extra parental vacation (3-6 months) </li>
 <li>👶 RSUs grant for a newborn child</li>
 <li>☂️ Life insurance</li>
 <li>🏋️ Gympass</li>
 <li>💳 Meal and transportation tickets, medical insurance</li>
 <li>🥳 Team buildings, parties, and company events multiple times a year</li>
 <li>🏡 Flexible working hours + home office</li>
</ul>

<em></em>

#careeratmake

<strong>What we stand for:</strong>

🤝<strong> We roll together - </strong>We embrace different ideas to grow together and create powerful solutions. 

🚀 <strong>Customer impact first -</strong> We empower our customers to succeed, aiming for sustainable impact.

⚽<strong> Game on! - </strong>We're explorers at heart: play is our fuel and creativity has no limits. 

For more, feel free to check out our <a href="https://www.instagram.com/Lifeatmake" target="_blank">Life at Make Instagram</a>, <a href="https://www.meetup.com/make-techtalks-prague/" target="_blank">Meet-up page</a>, or <a href="https://www.youtube.com/watch?v=LI_YNgHqQcw&amp;list=PLrED3I754Lhmo1yaRlcEuBB-u2Xp0nTJr" target="_blank">YouTube</a> to get a sense of the vibe.

<a href="https://www.glassdoor.com/Overview/Working-at-Make-EI_IE7362352.11,15.htm" target="_blank"><img src="https://www.glassdoor.com/api/widget/verticalStarRating.htm?e=7362352" alt="Find us on Glassdoor." width="179" height="70"></a>

<img alt="">

Make is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws.  As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations.  <a href="https://www.celonis.com/careers/diversity/" target="_blank">Different makes us better.</a>

<span style="font-weight:400"><a href="https://www.celonis.com/careers/candidate-notices/" target="_blank">Accessibility and Candidate Notices</a></span>

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Casumo is an international online casino company focused on creating innovative, secure, and playful gaming experiences. They are seeking a dynamic Risk, Fraud & Payments Analyst to join their team in Skopje, North Macedonia. This role involves monitoring and resolving payments, fraud, and bonus abuse alerts, performing payment and account reviews, conducting KYC checks, managing chargeback cases, and ensuring compliance with gaming regulations to safeguard the firm and provide a seamless customer experience.

AML Officer

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CRM Lifecycle Executive

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Company Overview:</h2><p class="my-4 text-gray-700 leading-relaxed">Welcome to Casumo, your passport to a world of fun, excitement, and responsible gaming. We're an international online casino company with a knack for creating unforgettable gaming experiences. Our secret sauce? A blend of innovation, security, and a dash of playful charm. Nowadays, we're on the hunt for a dynamic analyst to join our team!</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Position Overview:</h2><p class="my-4 text-gray-700 leading-relaxed">We are seeking an analyst to join our dynamic team. Reporting to the Head of RFP, you will join a team that focuses on risk, fraud and payments issues, all with the aim to give a seamless experience to our customers and safeguard our Firm.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Monitor, check, and resolve payments, fraud, and bonus abuse alerts (including 24/7 exposure limit monitoring when needed)</li><li class="leading-relaxed">Perform payment reviews and process manual transactions and withdrawals, including the High Withdrawal Approval Process (HWAP)</li><li class="leading-relaxed">Conduct account reviews and risk assessments before processing withdrawals, maintaining high confidentiality in line with internal procedures</li><li class="leading-relaxed">Perform manual KYC checks and approve player documentation</li><li class="leading-relaxed">Confiscate assets in accordance with Terms & Conditions and internal procedures</li><li class="leading-relaxed">Detect and investigate potential bonus abuse, fraud rings, and suspicious activity</li><li class="leading-relaxed">Manage chargeback cases and collaborate with third-party service providers to resolve issues and prevent fraud</li><li class="leading-relaxed">Respond to payment-related queries across various communication channels, ensuring accuracy and clarity in all responses</li><li class="leading-relaxed">Maintain and handle fraud, risk, and payments reports; support the development of fraud analysis models to improve efficiency</li><li class="leading-relaxed">Identify process vulnerabilities and contribute actively to improvements in operations and fraud prevention</li><li class="leading-relaxed">Ensure compliance with gaming regulations and handle account reviews as requested by regulators</li><li class="leading-relaxed">Analyse sportsbook activity and escalate suspicious cases for further review</li><li class="leading-relaxed">Follow instructions from Senior RFP Analysts, giving priority to directives from the Head of RFP to ensure operational efficiency and accountability</li><li class="leading-relaxed">Participate in team meetings and uphold high standards in all verbal and written communication</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Requirements:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Knowledge of iGaming, Sports betting and player behaviour - preferred</li><li class="leading-relaxed">Previous experience in a similar role is considered an advantage (not a must)</li><li class="leading-relaxed"><strong>24/7 flexibility when required</strong></li><li class="leading-relaxed">Creative, proactive, and willing to work</li><li class="leading-relaxed">Dynamic and accurate</li><li class="leading-relaxed">Excellent numerical and analytical skills</li><li class="leading-relaxed">Team player and positive spirit</li><li class="leading-relaxed">Knowledge of English language</li><li class="leading-relaxed">Awareness, knowledge, and utilization of digital tools</li><li class="leading-relaxed"><strong>Ability to work in shifts, with office presence: 1st shift: 08h - 16h; 2nd shift: 16h - 24h;3rd shift: 24h - 08h (working days: 5 days per week)</strong></li></ul><p class="my-4 text-gray-700 leading-relaxed"><em><strong>Please note:</strong> As Casumo is an international company and English is our working language, we kindly ask you to submit your CV in English.</em></p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">The Perks:</h2><p class="my-4 text-gray-700 leading-relaxed">Being a part of the Casumo group provides an unparalleled experience. You’ll find yourself surrounded by the brightest minds within the most inspiring and collaborative office spaces. In addition to that, you’ll enjoy:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Private health insurance</li><li class="leading-relaxed">Wellness incentives, including a fitness allowance and mental well-being services</li><li class="leading-relaxed">2 weeks Work From Anywhere (10 days), increased to 4 weeks (20 days) after longer duration of employment within the Company: explore the world while working remotely</li><li class="leading-relaxed">Office lunches - three times per week</li><li class="leading-relaxed">Access to some of the greatest tools and platforms for developing your professional skills and building success within your role</li><li class="leading-relaxed">A range of training courses, known as Casumo College, for continuous learning and growth</li><li class="leading-relaxed">Social events for building strong relationships with colleagues from all across the organisation</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Our ABC values:</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">ASPIRE</h3><p class="my-4 text-gray-700 leading-relaxed">At Casumo, "aspire" means pushing beyond the ordinary and transforming obstacles into stepping stones. Challenges are our breakfast of champions, and comfort zones are out of bounds. Mediocrity? Left behind. Our mantra? Dream big, aim high, and always be ready for the next adventure in innovation.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">BELIEVE</h3><p class="my-4 text-gray-700 leading-relaxed">Belief at Casumo isn't just a feel-good sticker; it's the glue that binds us. Turning "me" achievements into "we" victories, we're a tight-knit crew of dreamers, doers, and relentless supporters. With a high-five arsenal and a trusty cheerleading squad, we're on a mission to prove that together, we're not just strong; we're Casumo strong.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">CARE</h3><p class="my-4 text-gray-700 leading-relaxed">Care is our secret ingredient, the cherry on top of our game. It's not only about ensuring our players have a blast (responsibly, of course); it's about weaving a fabric of support so tight, even the toughest challenges can't tear us apart. From tailoring player experiences to being there for each other, we're all about creating memorable moments.</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.