Minted

Seasonal Customer Service Representative - 2025 Utah

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Minted is seeking Seasonal Customer Service Representatives for the 2025 holiday season (October-December). This remote role involves providing outstanding service to customers via phone, email, and live chat. CSRs will address inquiries, resolve issues, assist with orders and designs, and document interactions in a CRM. Candidates should be patient, empathetic, and adept at problem-solving in a fast-paced environment, with variable hours including evenings and weekends.

Seasonal Customer Service Representative - 2025 Florida

Must reside in the following states to be considered for a Seasonal Role:AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WIPlease note: This is a remote seasonal role, starting in October through December 2025. Do you thrive in a fast-paced, lively atmosphere? Do you love working with people, solving problems, and providing exceptional service? If so, read on!The Role:Minted is a design marketplace, sourcing creative content from independent artists around the globe and selling the best designs to the world in the form of art, home decor, and stationery. We are looking for Customer Service Representatives (CSRs) to join our team for the holiday season and to provide outstanding service to our customers.CSRs use their problem-solving and people skills while working directly with our customers to address their questions through multiple channels – phone, email & live chat. Reporting to a Customer Service Team Supervisor, CSRs have excellent written and verbal communication skills and are savvy in working with a variety of systems and technology. Minted CSRs are exceptionally patient, empathetic, and passionate team members whose #1 objective is to offer the best experience possible for any customer. Our operation is open 7 days per week, and candidates must be available to work evenings and weekends. The hours & schedule for the role are variable.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">You Will:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Provide excellent customer service through various channels, including live chats, emails, and phone calls</li><li class="leading-relaxed">Address customer inquiries, concerns, and issues promptly and professionally</li><li class="leading-relaxed">Provide customers with support about Minted products and promotions, as well as general order information; provide assistance with processing orders and customizing designs</li><li class="leading-relaxed">Document customer interactions thoroughly and accurately in our CRM, while following departmental policies</li><li class="leading-relaxed">Use support tools & training including our knowledge base to provide a seamless customer experience</li><li class="leading-relaxed">Identify opportunities for improving the customer experience and share those with Customer Service leadership</li><li class="leading-relaxed">Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">You Are:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Able to positively and efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced, high-volume environment</li><li class="leading-relaxed">Able to take direction and quickly learn new procedures, processes, and products</li><li class="leading-relaxed">Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals</li><li class="leading-relaxed">Able to utilize various customer service tools, software, and systems to effectively manage customer interactions</li><li class="leading-relaxed">Able to reliably meet a required flexible/variable hour work schedule including weekends based on business needs and adhere to company attendance policy</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">You Have:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A Bachelor’s degree or equivalent work experience</li><li class="leading-relaxed">1+ years of experience working in a customer service setting (preferably at a premium brand)</li><li class="leading-relaxed">1+ years of experience of building customer relationships and resolving customer complaints</li><li class="leading-relaxed">1+ years of experience in identifying and solving customer issues, collaborating with teams to address challenges, and finding solutions to enhance customer satisfaction</li><li class="leading-relaxed">Excellent written and verbal communication skills</li><li class="leading-relaxed">High attention to detail, are organized, and able to follow through</li><li class="leading-relaxed">Experience with Salesforce or other CRM software a plus</li></ul>Compensation:The compensation range for the role applies to employment offers from Minted. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees.Geo Base Salary Range 2 - Includes CO, IL, NJ, OR, TX, VA, WA - $17.65/hrGeo Base Salary Range 3 - Includes AR, AZ, CT, FL, GA, ID, KS, LA, ME, MN, MO, MT, NC, NV, OK, TN, UT, WI - $16.19/hrBenefits:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Paid Sick Leave</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minted Friends and Family Discount</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Access to employee perks portal</li></ul>DISCLAIMER:We verify identity at the start of interviews to ensure fairness and security. We reserve the right to withdraw candidates who misrepresent their identity, experience, or qualifications at any stage of the process.Notice of AI Use in Employment Decisions:We use AI-powered tools, including Brainner AI, to support our hiring and employment processes. These tools help assess job-related qualifications and improve efficiency, but all decisions involve human review.About Minted:Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work. The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners. Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.How Our Process Works:Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.

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LILT is seeking a Production Strategist for its AI Data Services team. This role involves providing expertise and consultation to LILT partners and customers, helping them launch and scale complex data annotation and AI training programs. The strategist will collaborate with various internal and external teams to design and maintain optimal program management frameworks for high-quality data delivery. Key responsibilities include stakeholder and risk management, process design, performance tracking, and driving improvements in data workflows and quality systems for large-scale accounts.

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<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Production Strategist (AI Data Services)</h1><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About LILT</h2>AI is changing how the world communicates — and LILT is leading that transformation.We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality.At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1—guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we’re building a category-defining company in a $50B+ global translation market being redefined by AI.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You’ll Do</h2>Come join our Data Services team! As a Strategist, you will provide expertise, consultation, and best practice approaches to LILT partners and customers, helping them successfully launch and scale complex data annotation and AI training programs. You will collaborate with a range of customer stakeholders and internal teams—including solutions architects, engineers, product managers, annotators, quality specialists, and project managers—to design and maintain an optimal program management framework for high-quality data delivery.As a senior team member, you will be responsible for stakeholder management, risk management, process design, and performance tracking across large-scale accounts. You will drive improvements in data workflows, tooling, and quality systems to meet customer KPIs and SLAs, and identify opportunities for efficiency and scale.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Key Responsibilities:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Consult with Enterprise customers to understand their data needs for AI/ML projects and align on KPIs (e.g., data quality, turnaround time, throughput) and SLAs.</li><li class="leading-relaxed">Lead implementation of processes and systems to meet customer requirements—including data collection, annotation workflows, quality control, billing, and delivery.</li><li class="leading-relaxed">Ensure effective application of standardized procedures to annotation and labeling workflows.</li><li class="leading-relaxed">Manage program risks by identifying potential delivery or quality issues early, communicating clearly with stakeholders, and defining mitigation plans.</li><li class="leading-relaxed">Lead new customer onboarding, ensuring accelerated “time to first dataset” delivery.</li><li class="leading-relaxed">Scope and price new data services, including proposing SLAs for annotation speed, accuracy, and quality review cycles.</li><li class="leading-relaxed">Provide real-time support in-region for customers on critical data operations and strategic initiatives.</li><li class="leading-relaxed">Drive continuous improvement, including remediating quality issues, improving tooling, or refining annotation guidelines.</li><li class="leading-relaxed">Track and measure account performance against KPIs, such as:</li><li class="leading-relaxed">Dataset Quality (accuracy, consistency)</li><li class="leading-relaxed">Delivery Timelines (turnaround, throughput)</li><li class="leading-relaxed">Customer SLAs (coverage, responsiveness)</li><li class="leading-relaxed">Issue Resolution Time</li><li class="leading-relaxed">Direct and prioritize tasks for production resources (annotators, QA, project managers) to meet and exceed KPIs.</li><li class="leading-relaxed">Report internally and externally on data services metrics, highlighting trends and proactively addressing shortfalls with action plans.</li><li class="leading-relaxed">Communicate seamlessly with customer contacts, annotation teams, engineers, and internal stakeholders.</li><li class="leading-relaxed">Lead root cause analysis and corrective actions for escalations.</li><li class="leading-relaxed">Conduct post-mortem on key initiatives, sharing findings and learnings to improve future data operations.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Skills and Experience:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">8+ years’ related experience managing Enterprise-level programs</li><li class="leading-relaxed">Customer onboarding experience</li><li class="leading-relaxed">Able to to develop and lead large-scale programs both autonomously and through mobilizing a team of resources</li><li class="leading-relaxed">Experience in Risk Management, RCA and CAPA procedures as they apply to Enterprise programs</li><li class="leading-relaxed">Excellent client-facing and internal communication skills</li><li class="leading-relaxed">Solid organizational skills including meticulous attention to detail and multitasking skills</li><li class="leading-relaxed">Analytical and organized problem solving abilities</li><li class="leading-relaxed">Able to meet deadlines and work under pressure</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Benefits</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Compensation: At market salary, meaningful equity, pension scheme contribution, and time off plus company holidays</li><li class="leading-relaxed">Health care: Employees receive coverage of medical, dental, and vision insurance. LILT pays for basic life assurance</li><li class="leading-relaxed">Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Our Story</h2>Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company.The quality just wasn’t there. So they set out to build something better. LILT was born.LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI.With AI innovation accelerating and enterprise demand growing, the next phase of LILT’s journey is just beginning.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Our Tech</h2>What sets our platform apart:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent</li><li class="leading-relaxed">Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing</li><li class="leading-relaxed">100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation</li><li class="leading-relaxed">Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">LILT in the News</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Featured in The Software Report’s Top 100 Software Companies!</li><li class="leading-relaxed">LILT makes it onto the Inc. 5000 List.</li><li class="leading-relaxed">LILT’s continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry.</li><li class="leading-relaxed">Check out all our news on our website.</li></ul>Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at https://lilt.com/legal/privacy.At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at recruiting@lilt.com.LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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