Nexus Mods is looking to bolster our ranks by recruiting an experienced Community Manager to work with our existing team to help us better serve our community. We may also consider more junior candidates, depending on relevant experience.
Reporting to our Community & Support lead, this position is based in our sunny offices in Exeter in the UK and you will need a right to work in the UK before you apply. As a business, we work a 4-day work week, with all staff on-site in our Exeter office. This hybrid role will require Wednesday and Thursday working in the office, Friday and Saturday working from home and three days off.
The Role
As a Community Manager, it is your responsibility to interact with and look after the Nexus Mods community and understand the needs and wants of the various smaller communities within. You will be the public face of Nexus Mods and the go-to person for any questions users have specifically about the community including our rules and regulations and how we enforce them.
Your position will have both an internal and external focus. On the one hand, helping to manage and look after the community we already have while on the other helping to expand the Nexus Mods community further, inviting new mod authors to join us and expanding our reach into new games.
As part of this role, you will help to manage and coordinate our moderation team, ensuring they continue to do a good job, providing them support when needed and helping to find and recruit new members to the team as and when necessary.
You will need to have your finger on the pulse of the Nexus modding community, the general gaming modding community and the wider gaming industry so you can fully represent us in all those spheres. It'll be your job to ensure the Nexus Mods community remains strong and vibrant while continuing to grow.
This is not a junior or entry-level role and applicants must have prior Community Management experience. Please provide a cover letter with your application that details your previous work in such positions when applying. Please do not apply if you have not previously worked in such a position before.
Responsibilities
Embodying the spirit and ethos of Nexus Mods, you will act as a point of contact for users across our forums, Discord, social media and support platforms.
You will help to expand the reach of Nexus Mods by communicating with mod authors from games we do not currently support, helping them bring their mods to Nexus Mods.
As an advocate for the community, you will provide the "community perspective" when working together with the Design, Web, or Vortex (our mod management tool) teams on projects, to help steer the development of our platform.
Nexus Mods is home to millions of pieces of content. Our vision to “Make Mods Easy” requires a constant overview of content being uploaded to the platform.
In addition to core community work, this role will be heavily focused on ownership of incoming content moderation reports and inboxes. You will have ownership of the community moderation inboxes. This includes reported content from mod pages, images and collection uploads. It will also involve responding to and dealing with high-profile issues with moderation on the site.
You will also be the community owner of account fraud detection. This will include identification and reporting back to the business on potential fraudulent activity. You will also own and manage aspects of our site-wide policy and communications and act as a main point of contact for our volunteer moderators.
Requirement of weekend coverage
Your work days will be Wednesday to Saturday. We currently have a business need to cover our community over the weekend which is typically our most busy period.
Bonus Skills
Salary
Between £25,000 - £50,000 depending on your experience level.
Benefits
Diversity and Inclusion
We celebrate diversity and want you to bring your whole self to work.
Everyone is welcome.
Black Tree Gaming Ltd. is the owner of NexusMods.com, one of the largest gaming websites online with a user base of over 45 million users and serving over 3 billion page views a year.
Based in the heart of Southernhay, Exeter - we are a computer game-loving collaborative team solving large-scale challenges with the latest technology. The company is privately owned and has been profitable for over 15 years. Our mission is to make modding games as easy as possible. We have supported our community by paying out $7,000,000 to creators since 2018 and donating around $200,000 to charity.
In order to apply, you will need the right to work in the UK - we do not have the ability to sponsor a VISA at this time.