Field Application Scientist - APAC

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ONI is seeking an enthusiastic Field Application Scientist to advance scientific discovery and combat diseases by enabling visualization of microscopic details of life. The role involves providing pre-, peri-, and post-sales technical support to customers, including live demonstrations, troubleshooting, proactive engagement, and collecting feedback for product development. This position is crucial for supporting operations, aligning shipments, diagnosing technical issues, and performing basic preventative maintenance on instrumentation, contributing significantly to the evolution of scientific knowledge and healthcare breakthroughs.

At ONI, we are driven by a profound mission: to propel scientific discovery and combat diseases by granting everyone the ability to visualize, comprehend, and share the intricate microscopic details of life. Our revolutionary Nanoimager stands at the forefront of advancing cellular studies on a molecular level, making substantial contributions to the evolution of scientific knowledge.We dedicate ourselves to broadening the realms of human potential, and we are actively seeking an enthusiastic and devoted Field Application Scientist to join our pioneering team. We believe in the power of relentless curiosity and the pursuit of excellence, and we invite you to join us in shaping the future of scientific exploration and healthcare breakthroughs.As a Field Application Scientist at ONI you will Provide pre-, peri-, and post-sales technical support to customers through live demonstrations, troubleshooting inbound customer questions/issues, proactive engagement with customers, and collecting feedback for product development, supporting operations communications, aligning shipments, diagnosing technical issues, and doing basic preventative maintenance on instrumentation.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Your Role at ONI:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Demonstrate the value of ONI’s technology suite to potential customers through in-person demonstrations at customer sites across multiple application spaces</li><li class="leading-relaxed">Deliver high-quality customer experience by maintaining cutting-edge imaging method expertise, operating as a peer to customers</li><li class="leading-relaxed">Create product awareness by engaging with the scientific community, answering technical questions, delivering presentations and demonstrations to showcase ONI’s products at conferences, webinars, seminars, and other industry events</li><li class="leading-relaxed">Work closely with the Sales team to understand the status and details of each opportunity in the sales funnel, and providing scientific insights during pitches and meetings with potential customers</li><li class="leading-relaxed">Design and conduct experiments at customer’s sites or in ONI’s laboratory, to highlight how ONI’s technology suite can solve specific challenges and meet their needs</li><li class="leading-relaxed">Assist customers in the setup and operation of products by conducting demonstrations and training sessions, both remotely and on-site, to ensure customers can effectively utilize ONI’s products</li><li class="leading-relaxed">Provide ongoing hands-on support and guidance to customers, serving as a primary point of contact for technical inquiries, support requests, troubleshooting, and issue resolution</li><li class="leading-relaxed">Facilitate the packing & shipping of components, instruments and products to customer base and internal users using couriers</li><li class="leading-relaxed">Work with global logistics team to coordinate shipments and liaise with external and internal customers on a daily basis</li><li class="leading-relaxed">Maintain accurate records of customer interactions, demonstration outcomes, technical issues, and resolutions in Salesforce</li><li class="leading-relaxed">Generate regular reports on customer feedback, product performance, and customer success metrics for Product and Marketing teams to assess and improve customer satisfaction</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Essential skills and qualifications:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Characterized and performed data analysis of biological samples using relevant fluorescence microscopy techniques</li><li class="leading-relaxed">Designed protocols for preparation of samples in fluorescence in situ hybridization (FISH), immunohistochemistry or fluorescence microscopy.</li><li class="leading-relaxed">Conducted physical demonstrations and presentations of innovative Life Science technologies to technical audiences</li><li class="leading-relaxed">Balanced and prioritize multiple projects in parallel and at different phases</li><li class="leading-relaxed">Worked as part of a multidisciplinary scientific team</li><li class="leading-relaxed">Sample preparation for fluorescence microscopy, fluorescence in situ hybridization (FISH) or immunohistochemistry</li><li class="leading-relaxed">Data analysis of microscopy data</li><li class="leading-relaxed">Identifying appropriate use cases for each type of microscopy experiments</li><li class="leading-relaxed">Commercial acumen and understanding of capital equipment sales process in life science industry</li><li class="leading-relaxed">Verbal and written scientific communication</li><li class="leading-relaxed">Presentation skills</li><li class="leading-relaxed">PhD in life sciences</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Desired skills and qualifications:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Built data science algorithms for image analysis</li><li class="leading-relaxed">Used super resolution microscopy for biological research</li><li class="leading-relaxed">CRM systems, ideally Salesforce</li><li class="leading-relaxed">Sample preparation for super-resolution microscopy</li><li class="leading-relaxed">At least 2 years in a commercial FAS role with at least 2 year in laboratory and related disciplines preferred.</li></ul>At ONI, we understand that a fulfilling career involves more than just challenging work - it's about enjoying a well-rounded experience. When you become a part of our team, you not only contribute to groundbreaking research but also enjoy a range of benefits designed to enhance your life both inside and outside the workplace.As an equal opportunity employer, we prioritize fairness and respect, ensuring every team member thrives regardless of their background. But that's not all - our perks include:Competitive Compensation We recognise and reward your talent. Enjoy a competitive salary that reflects your expertise and contributions, ensuring your hard work is recognized.28 days of annual leave plus local bank holidays and 4 dedicated wellbeing days.Private Healthcare: Your health matters to us. Access top-notch medical and dental services, ensuring your well-being is in good hands.Inclusive Culture: Be a valued member of our diverse, inclusive family. Your unique perspective is celebrated here, fostering a culture of mutual respect and understanding.Health Assured: Your mental health is essential. Access our comprehensive mental health support services for a balanced work-life experience.

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Cisco ThousandEyes is seeking an Implementation Engineer - Federal to deliver outstanding enablement, implementation, and optimization services for their Digital Experience Assurance platform. This role involves guiding large enterprise customers through product deployment, integration, and training, leveraging expertise in ThousandEyes products, monitoring systems, and network architecture. The engineer will manage multiple projects, build customer relationships, and contribute to best practices, operating within a FedRAMP compliant environment requiring U.S. citizenship.

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. ThousandEyes gives organizations visibility into the now borderless network, arming them with an accurate understanding of how the network impacts their applications, users and customers. ThousandEyes is used by some of the world's largest and fastest growing brands, including all of the top 5 global software companies, 5 of the top 6 US banks, and 45 of the Fortune 500.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Who We Are</h2>Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About The Role</h2>When large enterprise customers acquire new software, the best way to ramp to productivity often involves a personal touch from resources who know the platform inside and out. This role’s main responsibility is to engage with customers to deliver outstanding enablement, implementation and optimization services for their ThousandEyes deployment.You'll need to be a ThousandEyes product expert, with monitoring system expertise, and a solid foundation in core network architecture. You'll plan for and deliver on a wide range of engagement types, including project planning, implementation, and documentation of monitoring services, end-user training, and optimization. You'll need to be a generalist who's polished and easy to put in front of a wide variety of customer roles.As part of this role, you will also be responsible for maintaining services in a FedRAMP compliant environment, therefore, must be a U.S. Person (i.e. U.S. citizen). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You’ll Do</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Guide customers on deploying and implementing the ThousandEyes product</li><li class="leading-relaxed">Implement ThousandEyes in customer environments in an efficient and cost-effective manner</li><li class="leading-relaxed">Engage with customers to deliver product implementation and integration services</li><li class="leading-relaxed">Lead many projects concurrently understanding current and future action items</li><li class="leading-relaxed">Delivery of training and industry best practice discussions</li><li class="leading-relaxed">Build value-based relationships with customers, leading to referral and renewal</li><li class="leading-relaxed">Leverage enterprise data analytics to track and report on customer engagement</li><li class="leading-relaxed">Contribute to best practice creation and maintenance</li><li class="leading-relaxed">Track and report on utilization and work performed</li><li class="leading-relaxed">Special projects as assigned</li><li class="leading-relaxed">Identification of potential product/services upsell or cross-sell opportunities</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A standout "customer first" attitude</li><li class="leading-relaxed">Bachelor’s or advanced degree in a technical field, or equivalent working experience</li><li class="leading-relaxed">At least 3-5 years working in a customer-facing role</li><li class="leading-relaxed">Project management and consulting experience mandatory</li><li class="leading-relaxed">Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/JNCP, etc. )</li><li class="leading-relaxed">Experience with Cloud/SaaS software products is a plus</li><li class="leading-relaxed">Experience maintaining or implementing LAN/WAN environments</li><li class="leading-relaxed">Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs</li><li class="leading-relaxed">Experience with at least 1 programming language (Java, Python, JavaScript, etc.)</li><li class="leading-relaxed">Outstanding communication and problem-solving skills</li><li class="leading-relaxed">Deep technical acumen</li><li class="leading-relaxed">Enjoy a fast-paced, multifaceted environment</li><li class="leading-relaxed">Able to prioritize and accomplish tasks in tight timeframes</li></ul>Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">US – COMPENSATION RANGE – 128100 - 168200 USD</h2><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Message to applicants applying to work in the U.S. and/or Canada:</h2>When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.U.S. employees have <a href="https://www.cisco.com/c/en/us/about/careers/we-are-cisco/benefits-and-perks.html" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">access</a> to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:.75% of incentive target for each 1% of revenue attainment up to 50% of quota;1.5% of incentive target for each 1% of attainment between 50% and 75%;1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

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Field Application Scientist - APAC

Service Operations Engineer

Field Application Scientist

VP of Marketing & Product

Sales Executive

Sales Executive

Senior Software Engineer

Job Details