Postman

Technical Enterprise Customer Success Manager - Spanish Speaking

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Senior Fullstack Engineer, Postman Insights

As an Enterprise CSM at Postman, you’ll act as a strategic advisor to a portfolio of large enterprise customers. You’ll own the full post-sales journey—from onboarding and adoption through value realization and growth. This role requires a unique blend of consulting, product expertise, and strategic relationship-building. You’ll work cross-functionally with sales, product, engineering, and senior leadership to deliver a best-in-class customer experience. You will develop success plans, lead onboarding, consult on best practices, conduct impact reviews, and build executive relationships. The role also involves managing engagement, influencing revenue growth, and providing product feedback.

Senior Fullstack Engineer - AI / LLM Code

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Who Are We?</h2><p class="my-4 text-gray-700 leading-relaxed">Postman is the world’s leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.</p><p class="my-4 text-gray-700 leading-relaxed">The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.</p><p class="my-4 text-gray-700 leading-relaxed">P.S: We highly recommend reading <a href="https://api-first-world.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">The "API-First World" graphic novel</a> to understand the bigger picture and our vision at Postman.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">The Opportunity</h2><p class="my-4 text-gray-700 leading-relaxed">As an Enterprise CSM at Postman, you’ll act as a strategic advisor to a portfolio of large enterprise customers. You’ll own the full post-sales journey—from onboarding and adoption through value realization and growth. This role requires a unique blend of consulting, product expertise, and strategic relationship-building. You’ll work cross-functionally with sales, product, engineering, and senior leadership to deliver a best-in-class customer experience. The CSM role at Postman gives you the opportunity to make a huge impact on the success of Postman and, most importantly, our customers!</p><p class="my-4 text-gray-700 leading-relaxed">*This is a hybrid role and must be based out of one of our hubs in San Francisco, Boston, or New York City.*</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You’ll Do</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Success Planning</strong>: Partner with customers to develop tailored success plans based on their business goals and usage of Postman.</li><li class="leading-relaxed"><strong>Customer Onboarding</strong>: Lead comprehensive onboarding experiences covering technical setup, platform administration and product enablement.</li><li class="leading-relaxed"><strong>Best Practices Consulting</strong>: Guide customers through Postman’s product features, integrations, and workflows to deliver maximum value.</li><li class="leading-relaxed"><strong>Impact Reviews</strong>: Conduct data-driven business reviews showcasing realized value, alignment with customer objectives, and opportunities to improve.</li><li class="leading-relaxed"><strong>Customer Advocacy</strong>: Capture and document success stories, case studies, and verified outcomes to help amplify customer achievements.</li><li class="leading-relaxed"><strong>Stakeholder Alignment</strong>: Build executive-level relationships and grow champions across engineering, product, and IT organizations.</li><li class="leading-relaxed"><strong>Engagement Management</strong>: Use Gainsight and integrated tools (e.g., Salesforce, Gong, JIRA) to connect activities with their success impact and improve our practice.</li><li class="leading-relaxed"><strong>Revenue and Growth Influence</strong>: Identify and influence expansion opportunities; contribute to Net and Gross Retention goals and upsell pipeline.</li><li class="leading-relaxed"><strong>Feedback Loop</strong>: Gather and communicate customer insights to influence product development and roadmap planning.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About You</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bilingual in English and Spanish</li><li class="leading-relaxed">8+ years of experience managing enterprise customers, preferably in developer tools or SaaS platforms.</li><li class="leading-relaxed">Strong technical foundation (Bachelor’s in CS/Engineering or relevant experience).</li><li class="leading-relaxed">Proven experience in <strong>executive stakeholder engagement</strong> and value-based consulting.</li><li class="leading-relaxed">Highly adaptable; <strong>strong critical thinker</strong> who is comfortable with ambiguity</li><li class="leading-relaxed">Excellent Communicator (written and verbal)</li><li class="leading-relaxed">Strong understanding of <strong>API lifecycle, developer ecosystems, and DevOps principles</strong>.</li><li class="leading-relaxed">Experience with Postman, or similar platforms (e.g., Atlassian, GitHub, AWS), is highly preferred.</li><li class="leading-relaxed">Skilled in using customer success tools like Gainsight and Salesforce.</li><li class="leading-relaxed">Confident communicator and facilitator at all levels—developers to C-suite.</li><li class="leading-relaxed">Able to lead cross-functional initiatives and manage multiple complex projects simultaneously.</li><li class="leading-relaxed">Curious, coachable, and proactive—you’re excited to continuously learn and contribute.</li></ul><p class="my-4 text-gray-700 leading-relaxed">The reasonably estimated OTE for this role is $130,000 to $180,000 plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What Else?</h2><p class="my-4 text-gray-700 leading-relaxed">In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves.</p><p class="my-4 text-gray-700 leading-relaxed">At Postman, we embrace a hybrid work model. For all roles based out of San Francisco Bay Area, Boston, Bangalore, Hyderabad, and New York, employees are expected to come into the office 3-days a week. We were thoughtful in our approach which is based on balancing flexibility and collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our hybrid office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Our Values</h2><p class="my-4 text-gray-700 leading-relaxed">At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Equal opportunity</h2><p class="my-4 text-gray-700 leading-relaxed">Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.</p>

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Empower your future with Luxoft: Innovate, thrive and grow in a software-defined world.

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Assembler SME

Junior Java Developer

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Senior Java Developer

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Project description</h3><p class="my-4 text-gray-700 leading-relaxed">Our client—a global leader in financial advice and solutions for wealthy, institutional, and corporate clients—requires skilled professionals to design, develop, and support complex business workflows.</p><p class="my-4 text-gray-700 leading-relaxed">This role involves working at the intersection of business process modeling and full-stack development, leveraging technologies such as React, Java, and Spring Boot, alongside deep expertise in the Flowable suite. You'll contribute to the evolution of digital onboarding and service platforms, ensuring seamless integration, customization, and scalability within a dynamic enterprise environment.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Design and model modular, scalable business workflows using BPMN, CMMN, and DMN standards</li><li class="leading-relaxed">Build and maintain process models for complex business scenarios</li><li class="leading-relaxed">Integrate Flowable applications into the client's enterprise ecosystem</li><li class="leading-relaxed">Customize and extend Flowable Work to meet evolving business needs</li><li class="leading-relaxed">Develop and enhance platform features for onboarding and service delivery</li><li class="leading-relaxed">Provide Level 3 support and maintenance for production-grade applications</li><li class="leading-relaxed">Collaborate with internal teams to deliver technical coaching and product knowledge</li><li class="leading-relaxed">Liaise with the Flowable product team to manage bug fixes and change request</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Skills</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Must have</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5+ years of hands-on experience in full-stack development using React, Java, and Spring Boot</li><li class="leading-relaxed">Proven expertise in Flowable product suite (Work, Design, Control, Inspect), including API integration</li><li class="leading-relaxed">Strong understanding of BPMN, CMMN, and DMN modeling standards</li><li class="leading-relaxed">Experience designing modular and maintainable business workflows</li><li class="leading-relaxed">Familiarity with enterprise integration patterns and cloud-based platforms</li><li class="leading-relaxed">Ability to troubleshoot and support production environments</li><li class="leading-relaxed">Excellent communication skills and ability to coach internal teams</li><li class="leading-relaxed">Experience working in agile environments and cross-functional teams</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Nice to have</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience in Agile Framework</li></ul>

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